Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Escalating an open case

I didn't receive my item so I opened a case. I received an email from ebay saying I have the option to escalate my case which I would like to do. The instructions on the email are to 1. follow the 'case details' link below, which I did. 2. Click 'res...

The seller is unavailable

I have been trying to contact the seller but the item says it is unavailable

Refund

I bought a couple of items that the seller says he no longer has and is unable to ship me any and yet has not give me a refund and has mostly ignored me does anyone know how I can contact eBay to settle this matter

Buyer bought 3 items, different shipping labels

A buyer bought 3 xbox games from me so I combined shipping. However, I was given 3 separate shipping labels. Can I put all 3 games in one box and use one label, or does that mean I have to ship them separately and use all three labels?

Sellers won't ship to a PO Box

I am having trouble buying and having them sent to this address. Sellers who won't ship to a PO Box, so I am unable to pay for the item because the payment page is blocked. Purchases made in the past are not delivered to my street address so I have t...

Seller Didn't Ship Product

Hello,I recently bought Asus NVIDIA GeForce GTX 1050 PHOENIX Fan 2GB GDDR5 DVI/HDMI/DisplayPort pci-e from the seller, jcrew0011 on September 6th, 2018 and the item was estimated to arrive by the 18th of September. There has been no e-mail saying the...

Estado de entrega no correcto

Buenos días la presente es para informales que tengo una situación este paquete figura que fue entregado pero esa entrega no es mi dirección que está en mi cuenta como lo ves no obstante eso una vez lo compre días después el vendedor se restira de eB...

I refunded money to a buyer, but was charged a full commission by EBay

I sold a item for $199.00 plus shipping.The buyer claimed the item was damaged. I returned $100 to the buyer.EBay charged me the full commission for the $199.00. EBay's commission should be for $99.00. Am I right and how do I get EBay to refund the m...

Returns

Buyer hasn't returned an item by the cutoff day, Sept. 17th. How do I get this closed in my favor? Thanks, Doug

Fraudlent iPhone 8

Horrible situation. Bought an iPhone 8 ($500) from a seller with great feedback on eBay for my teenage daughter with a clear IMEI... only to have it's service 'suspended' due to fraud. I paid for the iPhone using my PayPal balance and time frame to r...

Wrong item received

Please help..I order 2 7R moving headlights from china and instead I received 3 salle plástics in a small yellow enveloped I was not home so it was given to my sister she lives next door. Will I get my money back????

I haven't received the item yet.

I haven't received the item yet. 160GB Portable External Hard Disk Drive 2.5" USB 3.0 FOR Notebook Desktop MAC.

Item i sold returned to me is now listed as an unpaid item. Normal

If an item gets returned to the seller does it automatically get listed as an unpaid item or is this if it is proven that the buyer wasn't honest about something?

Hope for A New Start

To buyers and Ebay,I was recently released from the hospital after a long stay in Intensive Care Unit. I was involved in a very serious car accident and am sorry to be so late and un prompt with my dealings. Please help me resolve my account so that ...

is 50+ days too long to wait for an item?

ive already waited a month and ebay and seller want me to wait another 23 days. i feel thats an unacceptable shipping time. ive ordered 10 other products since ordering 8 little brass fittings and have already received them. the tracking # hasnt been...