Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Refund Shipping? What do you do?

Greetings All, I sell on Ebay part time and I've almost hit the one year mark. The majority of my listings are jeans that typically require (not cheap) Priority shipping. My question is....When a buyer opens a return because it 'doesn't fit', should ...

seller send item to wrong address

my address in my infomation are correct, but seller send item to wrong location. what can I do about it? ebay page don't offer solution. because item is marked delivered. and seller not responding to my email.

My USPS return label was printed my old address.

I just realized the automated return shipping label that sent to the customer had my old home address on. I no longer live there. I checked my return address in my ebay account. It is saved with only 1 address which is the current address. It looks l...

value for destination city

Trying to create a shipping label and it says need "valid value" for destination city.Using the given address and it won't let me change it anyway.Been on hold 1 1/2 hours when they said it would be 20 minutes!

Shipping Help

Hello,This is my first time selling, so I'm looking for some help. I recently sold my computer, and it said the only 3 days I could ship it were Tuesday (9/18), Wednesday (9/19), or Thursday (9/20). I work all 3 of those days, but my hours didn't all...

In delivered items

I have multiple items I have paid for that have not arrived. The user I bought the items from is not long available on eBay. So sending them a message does no good. I want my refund but it’s clearly not gunna come from the seller I assume it comes fr...

Seller do not accept return of an item that he was selling...

A seller don't want to get back his own product... my son tried the product (Cardiff inline skate) and is terrible to fit his fit with shoes inside of the skate... it was looking so nice and so much fun, but he will not be able to use it at all. I ma...

Resolved! Shipping Fees from both EBay and PayPal on same item.

Seeking advice. On my invoice from EBay, I'm charged a shipping fee and then when I view my PayPayl invoice they also charge me a shipping fee for the same item. Seems excessive to me that both charge a fee for shipping regardless of whether I go thr...

Escalating an open case

I didn't receive my item so I opened a case. I received an email from ebay saying I have the option to escalate my case which I would like to do. The instructions on the email are to 1. follow the 'case details' link below, which I did. 2. Click 'res...

The seller is unavailable

I have been trying to contact the seller but the item says it is unavailable

Refund

I bought a couple of items that the seller says he no longer has and is unable to ship me any and yet has not give me a refund and has mostly ignored me does anyone know how I can contact eBay to settle this matter

Buyer bought 3 items, different shipping labels

A buyer bought 3 xbox games from me so I combined shipping. However, I was given 3 separate shipping labels. Can I put all 3 games in one box and use one label, or does that mean I have to ship them separately and use all three labels?

Sellers won't ship to a PO Box

I am having trouble buying and having them sent to this address. Sellers who won't ship to a PO Box, so I am unable to pay for the item because the payment page is blocked. Purchases made in the past are not delivered to my street address so I have t...

Seller Didn't Ship Product

Hello,I recently bought Asus NVIDIA GeForce GTX 1050 PHOENIX Fan 2GB GDDR5 DVI/HDMI/DisplayPort pci-e from the seller, jcrew0011 on September 6th, 2018 and the item was estimated to arrive by the 18th of September. There has been no e-mail saying the...

Estado de entrega no correcto

Buenos días la presente es para informales que tengo una situación este paquete figura que fue entregado pero esa entrega no es mi dirección que está en mi cuenta como lo ves no obstante eso una vez lo compre días después el vendedor se restira de eB...