Shipping

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Resolved! How to close item not received case

On March 19, buyer placed an order. It was shipped on March 20. On April 18, customer opens an item not received case. Tracking shows it was still in route and last scan was on March 21. On the case where it says "buyer requested", it says "the item"...

Resolved! new buyer return

First I already know the answer, I will lose, but I just needed to vent and hope someday ebay changes their return policy so buyers have to respond to simple, basic emails.----------------------A buyer opened a claim for a damaged item, all he stated...

The shipping preferences I selected showing up differently after item listed and sold

I listed and item with shipping selections as such: *Flat: same cost to all buyers*USPS First Class package, Cost: 3.00*No international shipping Item sold to a buyer with international shipping address. How does that work exactly? Do the items not f...

Advice on Feedback for a Refunded Item

I've just received a skin care product that I considered unsatisfactory. I contacted the buyer via the resolution center and was ultimately given a refund without any problem. I'm just in a quandary about what level of feedback to choose: "negative" ...

Resolved! UPDATE to "Package arrived postage due, I refused"

Just wanted to post an update... Quick re-cap first I ordered an item for $12 with free shipping. It arrived with $5.90 postage due, so I refused it. I sent the seller a message to please resend it with the correct postage when it got it back as I wo...

HELP! Do i need to ship something to the buyer even if he bought a virtual item?

So i sold a virtual item to a person from brazil.Firstly the buyer couldn't buy it cause it said no shipping to your locations, so i changed it to worldwide and added a shipping service.After the person bought the virtual item i got this message (see...

Changing weight of package shipment after purchase with no price reductions ever

If you overestimate the weight of a package, why after seller purchase, does the shipping cost to seller not reduce? Where does the weight over charge go? Read somewhere the post office refunds for such errors but Ebay must pocket that refund because...

Item returned.... damaged.

I sold a MacBook Pro, model 1287, with the year 2015 on the back. I sold it for parts or repair because it wouldn't boot up right. I'll never understand Apple, but the computer was actually a mid-2012 upon verification of the serial number. Since it ...

Return Left in Mailbox: Not Showing Up in Tracking

Hey, so I'm returning something of considerable value, and I left the package out in the mailbox for the usps truck to pick up. After 3 days, it's not showing up as being recieved by the postal service. I was wondering if this was something that just...

Returns of USED sex toys

Hi, I would really liek to know how is it possible that ebay allow returns of used sex toys. I really do not know what kind of person you are if you come up with idea to return used back to seller because it is to big. But this is happening to us eve...

is there a way to apply my UPS negotiated rates to the shipping calculator?

i just got my new rates for UPS, and our negotiated out of country rates are pretty substantial. atleast on par with USPSs now, in some cases even better. the problem i have is that there doesnt seem to be a way to apply those rates to the shipping c...

Intl. buyer claims item arrived "opened". Wants to return for full refund including custom fees

Hello, I had an international buyer purchase a handheld video game console from me on March 5th. He lives in the UK. Link:https://www.ebay.com/itm/162408408951?ViewItem=&item=162408408951 The item is new and was an item that was part of my personal c...

Shipping discount reduced?

Printed 3 shipping labels through eBay today. My discount is now 2%. Is this happening across the board? I have no cases against me, my account is in good standing... I can't figure out why this happened, or if this is one of the many recent "improve...

Shipping to Russia

I have found conflicting info....does ebays GSP ship to Russia and If not why was a buyer from Russia able to bid on an item? Thank you

Duck Tape Not allowed for UPS & Fed Ex?

Hi,I haven't shipped too many large items in a while. A couple years ago...duct tape and brown paper were allowed on packages. I guess they aren't any longer I was told yesterday. My husband packaged a large heavy item...took him hours...he used pain...