Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

14 day Return ? and I Can't

Why can they offer 14 day return Kenko Auto Extension Tube and I can't ?

USPS is LAZY...and it's affecting my customers

I sold an item to a new ebay customer yesterday. He paid immediately. I finished up his package and together with a second package for a different ebay customer drove them to my local USPS office and dropped off with a customer service rep. This was ...

Resolved! Sellers selling fake replica jerseys in Ebay

These two replica versions sent to me by the seller are made in Thailand, the original authentic versions are made in Cambodia with different tags that show real authentication of proof for the authentic player issue jerseys. The seller wasn't honest...

Business Policies - listing doesn't change on Android but I changes on iOS eBay app

Hi I tried changing selling price using Andriod add and nothing changed, but when I changed selling price on iOS, the business policies created a new postage policy... Firstly we can't create, amend or do anything with business policies and now makin...

New Seller - First refund request, guidance?

So I sold a "for parts" motherboard a couple of days ago. I just got around to shipping it today. The buyer messages me asking about it, and then a couple of seconds later I see that they've requested a refund. The item just got at the post office to...

Provide free shipping and 30 to 60 days returns hurts buyers.

It appears to me, that eBay provides for the buyers at the expense of the sellers. Many of the changes made recently have hurt sales. It's hard work to run a large eBay site and to be professional in all the numerous ways required. To allow a custome...

The option for "Ask Ebay to step in" is not available.

Bought an item on Sept 21st. When I received it at the end of the month The item was missing in the package.I contacted the seller and they sent me a return label.I returned the package through UPS shortly after.I waited until Oct 2nd and noticed tha...

Packing globes

If I pack it upright in a snug box and then double box it, I'll need too high of a box and that'll cost too much. If I lay it on it's side, it can leak. Please help. Thank you.

How do you handle Returns with no Return Request nowadays?

New in Pkg bedding item sold for $75 - Oct 1Paid for and shipped - Oct 1Delivered to buyer - Oct 3Opened, resealed and mailed back (new label) - October 6Received by me - Oct 9 The buyer has not contacted me or opened a Return Request.I haven't opene...

Resolved! How has Free Returns worked for you?

I’m thinking of offering free returns and was wondering for those who offer free returns, how has it impacted your business. Thank you in advance.

USPS File a Claim webpage won't accept tracking number...

I'm trying to open a claim with USPS over an item that was delivered damaged. The item was shipped via Priority, so it has insurance on it, and I've opened such claims several times in the past without a problem. But now I can't get past the initial ...

EBay let customer keep item and gave them the money back.

I sold a very expensive T-shirt and it was delivered on four days ago.The listing's states:Condition:"Pre-owned condition with bleach stain near bottom of the shirt. Enlarge photos for details they are part of the description."The buyer opened a retu...

Resolved! Refund from Seller

I returned an item to a seller. I was notified that the seller received the item. After waiting one week for a refund, I contacted the seller. He said the refund was processed but would take 3 to 5 days to show on my card. I had nothing showing or no...

How to refund a customer after 6wks

Can anybody help me refund a customer and answer a few questions as I'm a newbie.A customer bought a product but then changed her mind as wanted a different size. No problem, I just cancelled her order to give her a refund. It hung around for ages wi...

USPS Increase Question?

It appears that the USPS if approved will have an increase possible as early as November 1st, 2018. Stamps will increase around 5 cents and Priority Mail shipments could increase by 5.9 %. My question is will our ebay shipping charges to buyers that ...