Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Why is package shipped from US to Canada clearing customs in Malaysia?

I shipped a package last week to Canada and now it is in Malaysia? Buyer is now asking me about it. I have shipped to Canada many times but never did it go thru Malaysia. Does anyone have any ideas? The buyer put their zipcode all together unlike a n...

Resolved! Ebay Bucks and refund

I recently bought something for $50 using $50 of ebay bucks which will have expiration of Aug-1st. Now I want to return the item but but I don't know if I'll get the ebay bucks back or not because original expiration date of ebay bucks will be over?T...

i voided label, can't 'print another label'?

i voided a label after leaving off signature confirmation, but when i try to print another label i get an error message that says i need to void the previous label but i already have?

I want to print two labels for one purchase

Hi all,I sold a heavy order so I packed it in two boxes. I printed a label for the weight of the first box and went to "print another label for this order". I put in the weight on the second box, paid and the second label that printed has the same tr...

Anyone else having Super slow delivery and bad updates?

Sent out 3 identical packages on the 23rd.... Shows leaving our local USPS on the 24th. I'm in Ohio... One has made it to California... One to NC and TX shows the last tracking on the 26th as "in transit to the next facility". I have customers that a...

Resolved! HOW CAN EBAY SIDE WITH THIS BUYER?

I had a Buyer of a Lladro piece that contacted me six days after receiving it telling me a leaf was broken. No other information like it arrived broken during shipping. I questioned it and her story changed. I refused to accept a return and she opene...

Resolved! How long do refunds take place?

Recently had to get a refund because I didn't receive an item and they immediately told me that they case got cleared and that they sent the money to my paypal, but I still don't see it after 4 or so days? So annoying.

Do I Get Total Amount Paid When Getting Refund

I was wanting to request a refund and the seller has not yet shipped it. I was wanting to know that if I ask for my return will I be returned the total amount paid (item price+shipping)? I paid $48.99 for the item and $9.99 for shipping.

Resolved! When listing what do you click, etc, to ask International bidders to contact me for shipping costs?

This always drives me crazy when listing a new auction (I live and ship from the US):¶ Easy: I always put down the exact shipping cost and carrier for US bidders. I almost always put down an exact amount.¶ Easy: for light-weight items I do the same t...

Package sent to buyer was shipped, out for delivery, then delayed (then no updates for a month)

I sold a buyer some toys back in June 2018, shipped on June 8 and was expected to be delivered June 12th. (From Los Angeles, CA to Miami, FL. I kept an eye on the tracking progress, all seemed well until about after June 11, the package was out for d...

FedEx SmartPost Labels not printing

Is anyone else having issues printing FedEx SmartPost labels? I try to print one and a Tracking Number is generated, but when I try to print the label I get the message "There Seems To Be An Issue With Your Request" and no label is printed. I have tr...

ANOTHER EBAY INSULT! SHORTENING THE TIME TO REFUND!

eBay seems to be proving everyday that they no longer want any sellers except Chinese & Big Box! The new FREE RETURNS are ridiculous and now they seem to have shortened the time-frame that you have to refund the buyer if they do return an item. In th...

Resolved! shipping insurance

Which insurance would be better to use the 3rd party insurance or USPS insurance? and why? Thank you

Paid but not listed as shipped?

So, I made a couple of orders recently on the 27th And while some of my paid items have been listed as shipped and I'm betting are being sent as we speak, some others have been paid, but hasn't been listed as shipped even though they are supposed to ...

WHEN THE SELLER DON'T REFUND FOR CANCELED ITEM.

I paid $500 for the item but I realized some stuffs are not included so I requested cancellation as soon as I made a payment. Then they want me to leave a positive feedback first, I denied since I didn't like their attitude. A few days later they jus...