Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Ebay incompétence screwed me over

Ebay resolution center told me over the phone and sent me an email to refund the customer. They said that they would not release the funds until the buyer attached a tracking number. So then I approved the return funds and ebay gave the buyer the fun...

Shipping to Canada

Just a note to all those international sellers who still are willing to risk shipping to Canada--a First World Nation with Third World Postal service (throw in incredibly slow customs processing as well). There currently are labour actions in the for...

International shipping GSP flat rate

Hi,I have not listed anything for sale in a while and I want to offer international sales through GSP. However, in my listings I have selected to use flat rate shipping (most of my items are small clothing articles and can go first class- in USA). I ...

Removing My Address From Invoice Packing Slip

Hi, I have been selling items on ebay for years but recentley the invoice I print out for the buyer now includes my address as well. Is there someway to remove my address from the "Address labels and invoice/packing slip" as its interfers with A4 int...

shipping costs listed at first, but then not.

Hello there, I'm having trouble buying a set of linear guides for a CNC, the item is located in the US (i'm in Mexico), and the shipping costs and taxes for my location (international) are included when I add the item to my cart, up until the point w...

Got a defective item, Paid $20 for a replacement, that one was defective as well <- what do I do?

I bought a light for my fish tank that came defective (only half the lights work) -> contacted seller and they said if I paid $20 (for shipping fees…) I wouldn't have to send the old one back and they'd send a replacement, got replacement light it's ...

Return requested a month after sale, but buyer hasn't send item back

Sold a brand new item September 21. Shipped the 22nd. Delivered Sept 25. October 28 - out of the blue - after they've had it over a month - I got a return request because the item arrived damaged and the buyer said the reason it took so long was they...

Seller issued refund before I returned item and demands I pay for shipping.

I bought an item for under $1,000 from the seller. The description of the item did not match what I received. I requested a return and after multiple photos and videos of the issue I’m talking about, the seller refunded me my money instantly. The sel...

Resolved! buyers remorse return questions

I just go a return "notice" (not request) from ebay for a pair of headphones I sold. Here's what the buyer saidReasonDoesn't work or defectiveCommentsCan not get it to connect to bluetooth The headphones are new and I actually tested them before I so...

Estimated delivery date wrong, unhappy buyer

I sold a toddler dress on 10/24 (last Wednesday). All my items have a handling time of two business days, and I rarely ship earlier unless buyer requests or I have a slow day. So the item was due to ship 10/26, Friday. The morning of the 28th, I wake...

didn't recieve tracking number and communication from seller

this guy doesnt reply or give tracking number, im about to sue him

Shipping Lego Sets. Just wondering

What's the best way to ship out lego sets? I have 4 lego sets I am thinking about selling, but was wondering the best way to ship it. They are star wars lego sets and it's a bit hard finding a box. Do I ship the set already built, places the pieces t...

Save the World issue.

So, this is a bit strange and I’d like to turn to the community to see if I may be overreacting or not. I play Fortnite, as in the base Fortnite, the PvE version known as Save the World. Sometimes, with an extra few bucks in my account, I tend to pur...

Trying to list calculated shipping cost for item that weighs 39 pounds

I am listing an item that weighs 39 pounds and want to use the calculated shipping chart. Each time I enter the dimensions and weight, the only chart that comes up is the Expedited rate, which is only for the pre-paid USPS boxes. How do I enter this ...

Resolved! Updated to "Delivered"

I just wanted to see if a purchased order will be updated to "Delivered" without a tracking number on the Ebay purchased items page. I was also wondering if it does update to "Delivered", does that occur when the carrier scans the package at/after dr...