Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Email received but unable to follow it to advance case

I have not received my items after 2 months.I contacted seller 2 times. No replies.ebay emailed me a link and told to click alink that is not on page.ebay is terrible about no help chat.Time will run out because I can not complywith ebays wishes.Not ...

Not authorized to perform this action!?

So unfortunately I bought a fake item on the site and the seller was already kicked off because he sold fakes I assume. Now I'm trying to get my refund but it says "not authorized". Whats going on? Be careful, after some "research " (well, ebay sugge...

report seller

I bought an item that in the picture had a union jack and stated UK stock. You can tell be the delivery time its not, their legal info is in China and when the item finally arrived after refund, it took that long it was from China.There are other ite...

Resolved! Buyer provided incorrect address

Hi, my buyer provided me with an incorrect shipping address and the item was returned to me. How do I bill them for re-shipping or cancel the order, send a refund minus shipping charge?

Shipping Rate Table Glitch

Shipping rate table does not work. Has anyone experianced this glitch? When you add your rate table to the listing it shows as if it was applied to the listing then if you go back and revise the listing it showes that it didn't apply the rate table. ...

BUYER SCAM RETURN

ON APRIL 29TH I RECEIVED A MESSAGE FROM A BUYER WHO WANTED TO PURCHASE A NEW SHIRT FROM ME. HE ASKED ME TO CHANGE THE SHIPPING FROM FIRST CLASS TO PRIORITY BECAUSE HE NEEDED THE SHIRT BY MAY 2 FOR A GRADUATION EVENT. I AGREE TO DO THIS. THE NEXT MORN...

Delivered to wrong address

Tracking says my item was delivered, but I received no package. I contacted the carrier (UPS) and they confirmed the address on the label does not match my address, though they are not allowed to tell me the adrress it was delivered to for legal reas...

Package was missent and is now missing.

I bought an item on July 19th and a second item on July 20th. The seller shipped on July 23rd. The package was shipped Parcel Select. It was originally sent to Florida by mistake. During this time there weren't any updated until I asked for text upda...

Seller unresponsive, ebay won't reply...

Paid for an item, it was listed as "shipped from" an EU country, but after reading some seller feedback, people complained items were listed as EU, but shipped from China.No problem with that, just can't wait that long, so I message the seller few ti...

Buyer taking advantage of returns

I do not thinks it's fair how buyers are taking advantage of the return Policy. They lie about the item being not as describe just to get their money back. I had a buyer lie about a pair of shorts saying they didn't have pockets when they did. they r...

business return policies-why no separate international policy?

i recently created a business policy for returns. i offer gsp on my listings. when i created the policy i had the choice to offer free returns domestic and buyer paid for international. now i look and there is no international choice just domestic. d...

FED EX LABELS ARE DOWN

Come on guys.

Buyer says Gold Braclet just broke, sends picture of mangled braclet to me

The bracelet was not broken when sent, she says she's a jeweler sent me a photo of it with a link clearly bent and pulled apart. Says "The jump connector must have been open because I was sitting on the couch when I put it on and it just fell off. Th...

Resolved! Buyer request refund for no reason

a buyer requested return for no reason, I need professional a script/message to send them in order to know why they want to retun the item for refund.P.S: since the item is cheap, I can refund the buyer and ask them to keep the item and give me posit...

Resolved! No USPS options when Print Shipping Label selected

I've never had this happen before. Sold an item, so go to "Sold" and click "Print Shipping Label". Usually I get the various options, make sure I've selected what I want (always USPS), and go forward from there -- no problem. But today, for one sold ...