Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Buyer gave me wrong address.

Buyer gave wrong address. Not to her home but to a UPS facility near her. Now she wasnt me to call the PO, post office started a return to sender. Buyer asked me to call the post office? What do I do?

Resolved! eBay holding case until X date, seller wants me to give them my PayPal address

I purchased an electronic device that turned out to be faulty. I requested a return with the seller, but they didn't agree so I had to escalate to eBay via the Money Back Guarantee. I was able to escalate yesterday, and today I woke up to the message...

Question about delivery address

Recently I ordered 2 items on ebay however I accidently purchased the item with the wrong shipping address. Thus, I quickly messaged the seller to ask them to change the address and they sent me a message back saying the changes have been noted. Fast...

Resolved! 1 order shipped in 2 packages. How do I separate the shipping label?

I had items bought by one person and the items wouldn't all fit in one box so I have to have 2 shipping labels. My problem is (I'm a newbie) I printed all the sales on one shipping label and still have the 2nd box to ship. Is there any way to print a...

Resolved! How do you Ship your Baseball Hats/Caps?

How do you ship your baseball-style hats and caps? Do you ship them in a poly bag or a padded envelope? I would like to do that - it would certainly be cheaper than shipping in a box - but I'm concerned about potential damage to the front/curved bill...

Return Shipping Label

I am a new Seller on ebay and, for the first time, received a Return Request because the item received by the Buyer allegedly has a stain and Buyer does not want it. I was so shook when I got the three (3) messages from ebay that, following their ins...

Appealing a case ruled against me with proof

Hello,A seller opened a case stating that the return was not shipped. Ebay closed the case within a few hours in the sellers favor. However I do have proof that the items were shipped and delivered within the return window (I have the tracking number...

Resolved! Return case gone wrong

Hello,I received an item, then told seller I would like to return it, then received a message saying I needed to do that within two weeks. I then sent it back and here three weeks later I haven't heard a thing from the seller. I've contacted him twic...

No refund no item

Does anyone have tips as to what I can do? ebay has rejected my refund appeal twice, and the item has not arrived. They based this on the fact that I had gotten a tracking number but «failed to pick it up in time» (the package that is). Even though o...

Ignored by seller who sold defective laptop battery

Bought laptop battery listed for DV3510nr from portportal that wouldn't charge and gave me a run around until they stopped replying. First time I have ever had such poor treatment

eBay shipping quote way low

Can anyone tell me how eBay may be determining USPS postage for an item? I just sold and shipped an "oversize" item (4 lbs, but in a box 50 in x 5 in x 5 in). eBay determined the shipping cost as $22.05. However, USPS lists this as $60.40 to the same...

Resolved! Handling time question

If I offer one day handling time and someone buys an item on Monday, do I have to ship on Tuesday or do I have until Wednesday. I mainly have this question about items that sell at 11 PM on Monday...do I have until Wednesday to ship or do I have to s...

Resolved! Seller may not have time to deliver before estimated delivery time

1. Placed an order on February 26, 8 AM /all dates by seller's location time/2. Chosen Expedited shipping with Estimated delivery by March 1 /including handling time + mailing period/, where standard shipping estimated as by March 4.3. Summary page s...

Resolved! Buyer wants to return an item they believe to be not genuine. I do not know the procedure for this.

I sold an item to someone who just wrote to me and said they believe it is not authentic/genuine (it's the "Vintage Nauga." I don't offer returns but, for the sake of goodwill, etc., I am happy to take it back (it is a family piece and I know it is a...

Tired of receiving broken china.

Is there anything I can do to get sellers to package better? I order a lot of china and porcelain (teapots, cups/saucers, etc) and frequently order more than one item to save on shipping cost. So many boxes have broken items! I can almost always pinp...