Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Return Request Not Closing... It's Been 41 Days.

We sold an item that a buyer decided they wanted return, because they didn't like it. They opened the return request on 12/15, and it was automatically approved by Ebay. But they have not done anything since. The have not messaged us or uploaded trac...

Free Shipping posted on Title.

I placed an offer for a coin. The title block said Free Shipping. The seller accepted my offer and when I went to pay for it I realized that the Canadian Seller had a Shipping clause inside the shipping info. I asked him to please send an updated inv...

returns/refunds

I recently sold for less than half its full value an item that was in perfect condition to someone who claimed that there was a problem with it, and wanted to return for a refund. No pictures of any problem were submitted, and I know the item was in ...

Seller sent additional item, need help

Hello all! tl;dr: Tried to do the right thing and send back something incorrectly sent to me, seller is unreasonable, and the following ensues. I'm going to apologize in advance for the bit of long winded-ness here, and try to get straight to the poi...

Shipping / Setting

Hi eBayWas hoping for a guideline, we made a mistake and would like your opinion?Received an order from a German citizen, hes adress is Packstation DHL.We chose only to make 1 big deal with UPS, which listing also states. However only DHL delivers to...

shipping to buyer of cell phone?

What is the best way to ship so buyer can not say they did not receive item? I have been having a difficult timeselling a iphone. I had to cancel one sale because the buyer had suspicious address when googled with fraudalerts. I am afraid of sending ...

bad sellers and even worse sevice from ebay

If instead of posting here about the rip off sellers and almost impossible to get refunds everyone needs to complain to your consumer protection department. Of course we must wait for the government to reopen but a flood of complaints would get some ...

buyer wants refund on used shoes

Im an New seller on Ebay just started this month of 2019 and delt with multiple fake pages trying to buy my item for higher or at the price i asked and in the end they never pay and ask for my phone number and im am being charged for that which ebay ...

Wrong item sent

I accidentally switched two boxes and addresses. One buyer has sent the item back and I have received it. The other buyer sent the item back and it is in transit to me. How do I send them the correct items without issuing a refund to them? They both ...

refund using gift card

i ordered something weeks ago that for lost in delivery. The seller refunded me and the refund is currently “pending@ in pay pal. i had used a gift card. will the refund go into my pay pal balance? or back on the gift card? i did save the gift card a...

Package delivered to wrong address, was signed for, money refunded

Posting for a friend who sold a laptop, she's not a regular seller. She sold a laptop and sent it signature conformation and with insurance. The carrier delivered it to the wrong address and the person signed for it. The zip it was delivered to was n...

Rule Change FED EX SUPER SAVER (cannot ship to PO Box)

Evidently FED EX changed their rules for FED EX SUPER SAVER cannot be shipped to PO BOX any more. Tried to ship FED EX SUPER SAVER this morning and it would allow PO BOX. When listing item not only do you need shipping weight but also exact dimension...

Shipping small light items without Tracking

Any thoughts on shipping items (1 ounce) without tracking? I have some inexpensive items, and if I can ship cheaper than first class, it would make it more profitable. Does eBay require me to ship with tracking? I know it increases the chances of fra...

Adding NO RETURNS to your listing is WORTHLESS

They shouldn't even offer this option to sellers as it means nothing. Buyer buys $6000 item. It was a graded comic book. Buyer decided he didn't like it and wanted to return it as "Item not as Described" even though it was listed as a 3.0 book, which...