Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

unable to figure out a set rule for combined shipping

With the recent increases in USPS shipping, I am finally breaking down and charging my buyers for shipping, something I have never done in 18 years on eBay. My problem is that I have small items, where adding another one or two would cause a negligib...

Item marked undeliverable - returned to seller (me) - how to refund without fees

I shipped an item to a buyer. She later contacted me (several days after ship) and said that her address in ebay only works for UPS deliveries and she doesn't think the item will get to her (listing clearly said shipping via USPS Priority mail). Long...

Buyer claims item was missing pieces, would not respond, eBay forces return

Hello, I've been buying/selling on eBay for years with 749 positive feedback. I've never run into a problem like this, and am not sure if I have any ability to do anything. I sold a retired Lego set. The adhesive seals were loose on one side of the b...

Buyer Claims Received Item was Different. Returns said Item, Ebay Tells me I'm SOL. Any advice?

As the title states, to summarize. I sold an item, buyer claims it was different, uses (abuses) my free return policy, ships back wrong item, and eBay tells me to refund them. I'm a tenured eBay seller, buyer who is newly registered buys a camera pac...

shipment

I ordered a face powder last Saturday. but it has not been shipped until today.. I left so many mails to the seller. but no reply. if this seller is not going to ship the item, then I need my money back. please I need a quick solution.

EBAY LOVES BUYERS HATES SELLERS ITS A JOKE

Sold an electrical part to a guy, the part was factory sealed brand new. Clearly stated in my auction no returns on sealed parts. Guy gets it opens it and installed it on his machine. Said it wasn't set up for his application even though it was same ...

Sold a Iphone buyer returned as item not as described but got back not as i had sent

I Sold iphone, buyer wanted to return saying it was not unlocked as i stated in description. I accepted return, and today when i got phone back, they have there icloud account on it, so i can not even access my phone. How do i let ebay know? I feel t...

Return Item not working under the 30 days

Hi, I need some help, I purchased an Item that is faulty. When I look into the item i'm not able to do a return because it says September 2018, however, i won a bidding on Jan 20th 2019. For some reason the item is showing a different date.I'm not ab...

Resolved! Seller change the shipping agreement

Hi, I won an auction and paid it. After a week i got the message that the item was returned due to the dimension restrictions. He also had included in the payment acknowledgement a contact email which was a faulty one!After that he messaged saying my...

Shady Seller

I purchased a dress that had a long handling time. I messaged the seller prior to buying it to ask if they could have the item to me by a certain date (just a few days earlier than the latest delivery window). She immediately responded and said yes, ...

Doesn't match description or photos return - buyer's return comments contradict actual listing

I received a return request and the buyer's claim is incorrect and clearly contradicted by the facts. Is there a path to and/or likelihood that I could get my desired resolution?:Accept return with buyer paying original and return shipping I understa...

Permanent inability to print USPS labels via eBay

Very frustrated with this as it has persisted for the past month and has cost me time and money.. Every single time I try to print a USPS label on eBay, I get the same vague error message in red stating "error creating label". I use my Paypal account...

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Resolved! Could accounting ledger books be sent media mail?

I have some new old stock ledger column books, the kind used for accounting. I had purchased them 20 years ago when I was taking accounting in college. They are unused and there is no advertising, could they qualify to be sent media mail?

Global Shipping Program change address? Is my money gone for good?

I bought something from a guy in the US (I live in Canada), and he's been super great. Originally I was getting the item shipped to my address in Canada, so I paid the Global Shipping Program (GSP) prices for shipping and import taxes. However, befor...

Resolved! Ebay buyer damages item then asks for return

This GSP buyer has been a pain since the very beginning. Demanding a full refund before item even arrived. He got his order today and I suspect he has damaged the jacket further to claim that I did not describe the item properly. This 70's flight jac...