Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Insufficient address - how to resolve?

I received a message from a buyer with 300+ positive feedback today asking me to intercept a package I had sent and giving me a different address. They said that their account had been hacked and the address changed. I checked the tracking info and i...

Void shipping label ??? where did the option go?

Woke up today to find the new shipping label format on ebay. As a result, I printed a label incorrectly.BUTI cannot find anywhere the method to void and reprint.It used to be easy.It is NOT shown in my paypal account under activity or summary as they...

¿Como genero un reclamo directamente a ebay? ya contacte al vendedor y no enviara el producto

No me aparece una ruta clara de como generar la devolucion del dinero, el vendedor me dijo que no enviara el producto y que debo abrir un caso, pero aun no puedo dar con esa opcion, el sistema inciste en que debo contactar al vendedor una y otra vez.

Buyer will not ship return item to me

I sold a purse at auction. Buyer received on Oct 12th. My return policy was "buying is" and "no returns". On Oct 18th she emailed me and said there was a flaw I had not revealed and she wanted to return and get a refund. I agreed to let her return th...

returns due to Items not a described - can they be appealed for removal of service metric

I had a SNAD return opened and automactically approved by ebay due to the buyer not liking the color of item in person compared to my 12 pictures of the item. A weak reason considering i use a middle-end SLI camera and professional lighting in each o...

Will eBay let me bid on item that says ''May not ship to Canada''?

Will eBay let me bid on a model toy car item, under shipping info it says ''May not ship to Canada'' but the seller says he will ship to Canada for $25 which is fine. But will eBay let me place a bid? The auction ends tommorow evening (and has 0 bids...

Which takes precedence the picture or the specifics?

I listed an item and when i was posting it the item came up with some of the feels already filled out. I never specified anything--but full-sized in my description and the image says the amount is one ounce but since some of the specifics were alread...

Reduced shipping rates, how do they work?

About a week ago I was on here asking about ways to get more views on my listings. I was told that if I offer free domestic shipping, the final value fee I pay is reduced. I was reading about this, and according to eBay's help pages it's true. But wh...

eBay Automated Returns

How has Automated Returns destroyed your customer service?

Another POORLY Designed UPDATE - Useless new Bulk Shipping - Used Once - NO MORE

WOW Bulk shipping was UPDATED and it looks great. Well NO ONE CARES if it doesn't work like it should. Another failure. Fire your project managers and whoever writes your update designs because they obviously have NO IDEA what is needed. **Strike 1**...

Resolved! How do you send something via regular mail?

This is my first time wanting to sell something that will fit in a regular bubble mailer (in my case it's a small article of clothing). I want to give potential buyers an option to recieve it through regular, USPS, in-your-mailbox mail to save some m...

Did not receive item

Has anyone had experience shpping 1st class to Philippines and buyer claiming never received.Very polite buyer, emails all the time for status. Says he checks customs and local PO but to no avail. Wants to leave nice feedback before package received....

I think seller wants me to cheat on return

An order I placed with a US seller didn't arrive for weeks. I contacted seller and h sent a replacement. Oddly BOTH orders were delivered to me on the same day. I contacted the seller, asked to be sent a return label so I could return one order. He w...

free returns????? free stuff

hi well just like to say since free returns is here now. so cheap bayers think it means free stuff. in the last couple of months i am getting messages they don't want a free return for a full refund. they want to keep the item & get a full refund. if...

Resolved! shipping question

I sold 3 items. One is heavy and I want to ship it in it's own box and the other 2 items in a second box. The customer paid for all 3 items in one invoice. I don't know how to print a label and have tracking for 2 packages with varying weights etc. f...