Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Confused with returns refund

Hello, I'm looking on clarification on what I should be doing or if I have done something wrong. I recieved an an item that I deemed was 'innacurately described', so I opened a case against the seller and when eBay stepped in they sided with me (2 Se...

Buyer claims used purse smells, wants a return

I've been trying to sell my used coach purses on eBay. I sent out a $40 purse to a buyer and they recieved it about a day ago. The buyer now claims that the purse smells like a "moldy basement" and wants to send the item back and get a full refund. H...

Need to buy/print USPS label thru eBay to ship - PayPal funds are held/pending

Is there any current up-to-date method I can use to setup eBay/PayPal to use these funds to purchase postage? I know a lot of these settings have changed within the last several years. Thanks!

A return question/s.

I just got a return request from a buyer. I sold him a brand new T-Mobile locked Note 5. Buyer is claiming he can't call out on the phone and that phone is defective. When getting a request for a return, aren't you given a few days to work things out...

Antique Hand Plane (woodworking tool) Seized in GSP with No Explanation

Several weeks ago, I ordered a hand plane in the UK that is about 115 years old. A norris #2 to be exact. I'm in the states, the plane is in the UK. It's common for people in the states to buy Norris planes from the UK because that's where they were ...

Customer Claims They Recieved "vapor liquid"?

Hello everyone, I need some advice. I recently sold a phone to a customer for $150, after delivery the buyer has claimed they received "vapor liquid" and requested a full refund. Backstory: I posted a phone for $175, it sold. While inspecting the pho...

Suggestion for shipping a computer

I'm selling my 27" iMac and want to see if it's worthwhile to do so through eBay. I believe the shipping cost is prohibitive, but I wonder how others get away with charging so little for shipping. I've shopped around and have gotten a wide range in p...

Digital Code Scammer. Any suggestions?

Hello. I recently sold a video game that includes a digital code for the season pass. I shipped both the video game and the digital code which was inside the case. Now the buyer is requesting a refund for "Item not as described" and will not answer a...

Item sent to similar address as mine and tenant kept it for himself

I recently bought a $100 Tempurpedic pillow for my g/f's birthday & it was shipped usps with a tracking #. Unfortunately, it never got to my address even though it said "delivered". So I reported it on the usps website which was totally useless becau...

Return never shipped

Recent auction ended and I shipped item to winning bidder. After they received stated it "doesnt work for what they wanted to use it for" I have "Returns Not Accepted" on all auctions, however decided to accept it back anyway. Buyer never uploaded re...

shipping items

can i ship my items to valet service in a bubble wrap mailer?

Resolved! Can I pay for return shipping if I want to?

I bought an item that was faulty. Normally, if I file a "not as described" claim, Ebay would create a shipping label and charge the seller for it. But I don't think that's fair in this case. The seller seems like an honest guy who just didn't know. S...

Resolved! No USPS service yesterday :-(

I'm in Florida. Apparently USPS in my city shut down yesterday. No carrier showed up. Now I'll get a late mark....probably. I did up it from Parcel to Priority. It just can't go out until Monday.

Promotional Shipping Discount Not Showing up in New Items that I list

Hello AllMy newly created auctions are not showing the option to add my promotional shippping rule (buy 3 shipping is free). Even when I go to one of my items that has this rule and select "Create Similar" the rule does not show up on the item that I...

Resolved! Damaged item (still with USPS), not insured

Any help here would be appreciated! I have an item I purchased at the end of July, shipped 8/2. USPS just informed me it was "damaged" in shipping and sent to their package recovery center in GA. Through contacting USPS I have been told there's no wa...