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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item not received - Ebay closed case

I ordered and paid for an item which was sent by Collect plus to a local shop. When I didnt receive the item in the time stated I contacted the seller who said it had been delivered to the shop. As I had not received a collection code I went to the s...

Resolved! had question about combining shipments

Buyer wants to see about combining shipments and said that they added the items to their cart but they can not contact for combined shipping on buy it now items. I've got all items with combined shipping. As I've had many people ask about combining s...

Frustrated Buyer Shipping Tracking

I purchased a vintage lamp from a eBay seller with a 100% positive feedback. Shipping priority mail for this item was $48. Seller has a twoday handling time but supposedly ships 3 to 4 days later.

fake new iPhone

I brought an iPhone in June 2017. Since last Dec the phone's touch screen doesn't response correctly (response at random places) , even though there is no physical damage at all. I took the phone to apple store for repair. Even though I agreed to pay...

dish wally

I need to return the wally for a refund because it is already registered by the seller

Handling Time is Inaccurate

I have a store and I changed my handling time to 3 days I sell hand made items and shipping by the next day was becoming impossible given increased sales). We have verified all listings have this handling time applied to them. However, virtually ever...

eBay eDis "Adress not exist!" Error

Hello everyone. I have openned the eBay eDIS account as my dropshipping supplier said me. He gave me addres that i must add as pick-up address. I added it and when i want to complete the last step, the pop-up shows up saying: "Address not exist". Whe...

Fraudulent returns - Seller lies about item being damaged - What to do?

I recently sold an item (a pool cleaning robot Maytronics Dolphin Triton PS) which was working flawlessly. I had tested it a few weeks before shipping. I put it on auction and clearly stated on the page that "no returns" were accepted. More details c...

Resolved! Return Shipping Label Will Not Load

I initiated a return since the item was not as described. Return was accepted automatically and stated free return shipping but the label is never presented to print. I get the screen attached. I have tried from multiple browsers, 2 PCs and via phone...

Resolved! Can I Reship a Package that was Returned to Sender, Refused, Unable to Forward

I have a package that was shipped to the buyer's eBay/PayPal address, forwarded to a new address with postage due, refused, and then retuned to me with a sticker saying "Return to Sender, Refused, Unable to Forward". The package was returned to me on...

the return was closed!!!

Hello, I ordered an item on March 5th and because I asked for it by mistake I opened a case in the same date The seller replied after two days later and told me it’s shipped it! So I closed the case and told him well I'll keep it! i did that because ...

USPS claims my package is "DEAD MAIL/SENT TO RECOVERY CENTER" - filed a search request. What now?

First time to have a package "lost" by USPS. Filed a search request, but if it's not found, will I be SOL-- required to reimburse the buyer?Background:Sent a reel-to-reel tape via media mail to a buyer in Hickory, NC. The reel case was inside a bubbl...

Resolved! Is there a way to restrict bids from APO/FPO addresses and American territories?

I already have the restriction up so that only people in the USA can bid on whatever I'm selling, as I just don't want to deal with international shipping and all that can entail.I got my first order from an FPO address back on March 1st(I've been se...

Ebay should have a Golbal Shipping Center on the west coast too!

I wish ebay would help us on shipping costs and put a Global Shipping center on the west coast too.

Resolved! Ebay sides with its sellers, not buyers

Purchased an item on January 7, 2019 to go with an Edwardian themed costume. Item didn't even arrive until over a month later and that was after emailing the seller to see where the item was. Then when the item was received it was not as described/pi...