Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer RMA's item received and now wants to return.

I have sold a 2 month old video card with the receipt to a buyer.Buyer stated something was wrong with the card.I had the card for 2 months and used it without issue.Buyer sent video card in for rma / new card was sent to him as a replacement.Buyer n...

USPS package stuck in transit for a week.

Item has been stuck in transit for a week now and tracking has not updated. This is the first time this has happened to me as a buyer.Anyone seen this before? How many days do I have to wait more ? It just an expensive package so i’m a bit anxious ab...

Printing Invoices before shipping labels

Hi everyone, How can I print all of my paid invoices first, so I can then pack my items to include the invoice? Seems the option to print a shipping invoice only comes up only after I click on 'Print Shipping Label'. I typically add a personal note a...

Resolved! It Says, "Item Ends March 29th". But It Didn't Arrive, And I Already Bought It

I already bought a package, and it says that it ends March 29th, yet I already bought it. I started a return and it hadn't arrived. The guy said to send it back once I got it, with me responding it won't get here because the shipping is horrible. I t...

Resolved! Refund Advice - Returned Unclaimed Int Germany Package

Just seeking advice before I deal with Ebay support. Details (US $):- 1.20.19 Buyer paid $9.99 for item PLUS $35 USPS Shipping to Germany (Track# Provided)- 2.7.19 Tracking indicated Attempted Delivery on USPS.com- found more details on DHL (USPS use...

Shipping, my package went sight seeing.

Just ventingI sold a book and too a buyer that lives nine miles from me. I took it to the post office on 03/05. It was shipped to Regional Origin Facility Newark NJ, 90 miles away. Tracking says It is still "in transit" and arriving late. So far four...

Resolved! USPS First Class International Shipping Costs Shown Incorrect

So I listed some small toys the other day, and today someone from Italy bought one.The problem? Ebay listed the USPS First Class International Shipping at $4.16.The ACTUAL shipping cost is $14.25 (or, $13.54 with the ebay shipping discount)! Apparent...

SC NEW YORK NY(USPS) - Processed Through Sort Facility - more than 13 days there!!!

My item is more than 10 days in the ISC NEW YORK NY(USPS), with the last info: "Your item has been processed through our sort facility in ISC NEW YORK NY(USPS) and nothing more after thatA Registered Priority Mail sent from ArmeniaDoes anyone has rec...

Resolved! Shipping Insurance

I am selling an item and will select that the buyer pays shipping (usps priority mail). Once it sells I print the shipping label and take the package to the post office. My question is, if I want to insure the package, will the post office allow me t...

Shipping

Lets name and shame sellers who try to ripoff buyers. Some sellers on eBay purposely ship wrong items, incorrect colour, missing parts, damaged, faulty, counterfeit, non working products, empty box contents and slow processing of orders including use...

a second return label needs to be printed

I returned the wrong item to the seller and now I need to print another return label. All links to "return this item" say item has already been returned. how can I get another label printed?

Sold item was unclaimed and returned to me

An item I sold has been returned to me and marked "Unclaimed" by the post office. I have messaged the buyer and they are still interested in the item. Is there a way they can send me the shipping costs to justify sending the item again? I am hesitant...

Can anyone think of a very good reason...

...why a seller should take longer than 60 days to get an item to a buyer when it's not custom or a pre-order? The new scam-ish ploy seems to be pushing a buyer's estimated delivery date out beyond when ebay can act on an INR. This is especially nota...

refunded buyer by paypal, states he doesn't have paypal wants the money put on bank card

I have a buyer that i have refunded on an item that was damaged when received. I have already refunded him the cost through paypal, which he paid with. He claims not to have a paypal account and wants it put onto his bank card. Any thoughts?

Resolved! I'm really unsure about this...

I purchased an item that was supposed to be authentic, it almost certainly isn't. The listing was pulled almost certainly as a result of selling counterfeit items. I received an item, just not what I ordered. I opened a return claim the very day I re...