Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! International Shipping - Yes, or No?

I do not currently ship Internationally - only to the lower 48 states, U.S.I sell an item. Print a label via Ebay Shipping Label page. Slap the label on the package, and hand it off to the Postman at my door. I love the simplicity of the whole exerci...

Resolved! Correct Settings for International Shipping

I would like to sell internationally for just one item to give it a try. My default setting is no international shipping to any country. My item is small and I wish to ship on my own, to just a few select countries, using USPS First Class Package Int...

Damaged Item From Japan - Who Must File The Postal Claim

Thanks in advance for any advice. I purchased several figures from a seller in Japan (I'm located in North Carolina), two of which arrived damaged (one with a hand snapped off at the wrist and another with a side ponytail broken off). I contacted the...

USPS says "Pre-shipment" but seller says package shipped 3 days ago

I bought a Nintendo Switch from seller and I got an email saying my package has shipped 3 days ago and to wait up to 48 hours to see any movement but USPS still says "Pre-shipment". Estimated delivery date is April 2nd.

A case

Can I Close a case that i opened by mistake and open another?

Graphics card returned water damaged.

So, I recently sold a graphics card on here. Roughly around a 400 dollar transaction, to a buyer with good feedback. This was one of my personal graphics cards out of my own computer I was selling because I upgraded, I don't usually sell things on eb...

Delivery Scans for Shipments to Chile

Noticed recently that USPS added Chile to the list of countries accepting Electronic USPS Delivery Confirmation International Service (E-USPS DELCON INTL). Can anyone report if Chile Post is performing delivery scans for parcels?Regrettably a lot of ...

Resolved! Ebay has changed the sold date after previous delivery date has passed

I have purchased an item 4 weeks ago. The item was shipped without tracking from Sweden. I have informed the seller about my item not arriving and she is working things out with me very well.My question now is why has eBay changed my purchase date to...

wrong item sent

Aloha i am traveling back to hawaii and the lithium doesnt ship there, i havent the time to wait for return for correct product to be shipped as this is the hope i had on the mainland.

Can I get Provided Return Shipping

I requested a refund for a product not matching the description by a long shot. The seller has given me a complete refund, but is the seller required to give me provided payed return shipping.

Seller Protection PLEASE!

Shipped a Bose system to buyer. Buyer msg’s that he contacted Bose to iron out connectivity issue and was told the system purchased was not compatible with his TV. Buyer says he is very sorry, but he would like to return it. I say fine we accept retu...

Buyer lied about item condition and want's a refund

What am I supposed to do if a buyer lied about the condition of an item they purchased and want a refund? I sold them a box of 100 NIB Onetoch test strips and they are saying they want a refund becasue "I have received my parcel from the seller and a...

Tracking numbers

It appears ebay has stopped posting package tracking numbers on Purchase history. Anyone else notice this?

Ebay should be ashamed of themselves

Ebay should be ashamed of themselves. The amount of returns has gotten out of hand. Ebay is a criminals paradise. They can return no questions asked. And if you're assertive, ebay will dock you the seller. They move you from 7% final value fee to 14%...

Refund not received

Hi everyone, I purchased an item from UK on Feb 14. Apparently there was a problem with the item because for some reason, only my postal code was saved on the order. (Not blaming ebay, it could have been my own fault). I contacted the seller who requ...