Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyers note on sold item is confusing and not easy to find

Some things are not made easy for Sellers and "Buyers Note" is one of them and I have found it may need my action like "please don't mail for a few days because I will be out of town".I called eBay about this and got a very good customer service pers...

I never got the article and the Ebay platform does not let me ask for the return.

Buenos días. Hace unos meses compré el artículo 113322447872 y nunca llegó. Estoy tratando de hacer una disputa por la devolución del dinero y no me deja. Intento contactar al vendedor y mi cuenta está bloqueada (ID de usuario jhoca32).

My item is not arrived after the expected duration and seller is not responding.

Until today, my item is not arrived and I need ebay help to get the refund. Order placed on Sunday, Nov 11, 2018Payment date Sunday, Nov 11, 2018 Shipping service Economy Shipping from China/Hong Kong/Taiwan to worldwide

Resolved! Seller is no longer registered but item was paid

I purchased something yesterday on eBay, and it was paid for. Shortly after, I requested a cancellation. Turns out the seller is longer registered on eBay and the listing cannot be found. Is it still possible for the seller to cancel, or should I wai...

In process of a return, buyer approved quickly but sent in fake shipping label, what to do?

The label was fake no matter how you looked at it, different from origin address + no return address, wrong weight label etc. Luckily I did not sent the item back but instead contacted them, requesting for a proper shipping label instead. They then t...

Ebay Order Accidentally cancelled, Shipping?

I recently sold a few items on eBay, but I (the seller) requested a cancellation. Is there any way I can undo this? I want to ship them out ASAP, but I don't know if I'll be out of my money if the buyer clicks "accept" and they get their money back a...

WHERE TO PLACE USPS LABEL ON A 2" X 2" X 77" SQUARE PACKAGE

Where is the best place to put the postage label on the above size package so the poat office does not screw it up

No GSP tracking info - help !

Hi all, ive been eBaying for a number of years and for the first time I’ve noticed that I have no GSP tracking number for an item I sold. I know it definitely got to GSP (UK) as Royal Mail tracking confirms. I sent others on the same time and have GS...

As a seller where do i find a return shipping label cost?

I am trying to find out how much I was charged as a seller for the return shipping label that ebay automatically sent a buyer. I've looked in returns and on paypal and I can't seen to locate an amount.Thanks for the help

EMPTY package received, buyer claims

Hi anyoneI have sold Gold Made jewelry, 5000$ worth. Put it in original Selfridges box and tape it well. Sent with UPS signature req service. When buyer receives the package, instantly texts me about empty package recived 10 years on ebay and i have ...

Resolved! hold shipping?

Hi everyone!Last week I bought 3 items, from 3 different sellers, I paid for the 3 items together using paypal, 2 Sellers have already sent the items, and 1 item has arrived.But the third item has not been shipped yet, I asked the seller, and he only...

Resolved! Buyer opened "return request", does not fit, I don't accept returns, $5 item

HI, I sold a hair dryer diffuser for $5.25 including shipping. Auction states no returns. After fees and shipping I made only $1.31 profit. Buyer opened return request stating "I did not realize does not fit my dryer" with 2 photos of it "not fitting...

same tracking number error for multiple orders from same User ID

is there a way around the error "this tracking number is already associated with another active shipment" when you validly ship 2 orders together? Thanks!

Opened electronics?

I figure I know the answer but wanted to ask the Community anyways. 0-Feedback buyer purchased a brand new, sealed electronic item from me and is now claiming (without specifying how or why) that it is defective approximately 3 weeks later. I suspect...

Resolved! Can not Issue a Refund to Buyer

I sold an item to a buyer recently and they had decided to initiate a return on it. I got the item back and it is exactly how I sent it out so now I want to issue the refund. The problem is, as soon as the return was initiated on their end it said th...