Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Having Trouble With International Claim

I purchased a camera lense from Japan on Ebay and recieved it damaged. The package and tracking number was generated by Japan Post, but delivered by USPS to me. I have submitted a return with Ebay due to damage and I got the following message in repl...

Resolved! USPS insuance not an option

Why is it in the new shipping page that I can no longer select USPS insurance as an option when shipping a priority mail package? The only option is for ship-serve unless I select First Class or Parcel post.

How to put listings on hold while on vacation

Hi--does anyone know if you MUST have an eBay store to have your listings stay posted {so you don't have to end them all then re-post} while you, the seller is on vacation? I have seen many times where on an item page it will say-seller is away on va...

Resolved! International Delivery with GSP

Hi, I'm from Italy and on 5th April I've bought an item from the US , more precisely from California, the seller used a GSP shipping and following the tracking available the last entry is dated 10th April when it said that the parcel was shipped from...

Hallo,Wie könnte ich Geld für zurücksenden per dpd kriegen,

Resolved! Buyer Finally Returns Item AFTER return case was closed

Over two months ago I sold an item that the buyer requested to return. I approved the return and sent the shipping label. The buyer never returned the item and the case was eventually closed in my favor. Fast forward to now (over two weeks after the ...

Opting out of guaranteed delivery.

So, I am a responsible seller who gets things shipped same day or next day. Because of this, Ebay has added a delivery guarantee to my listings. Come to find out, if the item does not get delivered by the guaranteed date, I could be held liable for s...

USPS scanned wrong, then lost package, buyer wants refund before I can file USPS insurance claim

Hi everybody, I'm afraid my buyer will get my item for free because the USPS screwed up. I bought USPS Priority shipping to a buyer across the country through eBay, with $300 insurance. When the USPS picked up my package on 2/15/19, they erroneously ...

Item lost in transit, when to ask for refund

So I bought an item that had a guaranteed delivery date of April 15th. Item was shipped on the 10th and it's now the 17th and according to the tracking number, there have been no updates since the 10th when it was accepted. It should have only taken ...

Buyer Return item by selection reason item is defective

Hi, one of my buyer opened return request by reason item is defective, i received item back , i checked the item, item is not defective buyer lie, if i tell buyer item is not defective he will not accept that is reason he opened return,what should be...

New Shipping tool and FedEx

Ok... so first off, I am aware that I could have avoided this situation. Putting this out there for others to hopefully avoid.Sold an item with only FedEx shipping. Member purchased it and only listed a P.O. Box. I had neglected to check the exclude ...

Hacked ~ Fraudulent Address ~ Alert !!

Sellers Beware !At some point between my previous purchases & today,someone put a new "Ship To" Address into my eBay account. Rather than being sent to Wisconsin, where I live, they put in this address: 9136 SW 36th MnrMiramar FL 33025-7966United Sta...

Item went to wrong address

My item went to an address in Florida. I have never lived in Florida. Seller will not help me. Can someone give me suggestions. Thanks.

Fraud

I recently purchase a item from a seller and evidently his account has been removed due to suspicious activity . Having paid for the item already and with no shipping information available and absence of seller . How does one get a refund or solve an...

I want to issue a refund but eBay has closed the return, "issue refund" no longer works.

Hey guys, a buyer bought an item from me a long time ago and wanted to return it. I accepted the return. Unfortunately, the buyer sent the item to the wrong address and I did not actually RECEIVE the return for over 6 weeks. I communicated with the b...