Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

What happened to the "Ship by" dates for sold items?

Noticed recently that the ship by dates are no longer showing on completed / paid orders - this used to be based on the payment date / handling time / shipping service information for each item - anyone?

Disputes ruled against seller in favor of buyer

A customer asked for a refund claiming item was damaged upon receipt 28 days AFTER it was delivered. She threatened me with bad feedback if I didn't issue her a credit. I opened a case against her. She opened a case against me. Ebay ruled in her favo...

Buyer Scam - Buyer Did not return the product and got his money back

HI Buyer place a order for Tom Ford Perfume. He received the product timely. He share a message that he was not satisfied with my product. So I accepted his return request. After accepting his return request buyer is not interested ti return the prod...

High international shipping cost

I am shipping some very light items (3 oz total) to France, and USPS charges about $14.50 for a parcel. When I buy a toy from Hong Kong, the shipping charge is $1.93 for an item that is $2.53, so the total cost is about 1/3 of the cost of shipping al...

Invalid Tracking number

Should I be concerned? Will I be disapppointed? We needed to urgently buy an iPhone, so we carefully did our research and purchased one from what was advertised as a "UK" seller. It turns out though that the seller is from China. But, I was assured t...

SCAMMED: How do I get my money back when eBay locks out disputes?

This seller has been listing multiple fraudulent listings and his rep has plummeted to 54% after refusing to contact buyers, refusing to issue refunds, refusing to update shipment status and Ebay is facilitating the scam by locking us out of disputes...

Resolved! delivery

Dear experienced buyers !!!, tell me the answer please! ... if there are three different goods from one seller, but each of them has its own price for delivery ... Question: - How will the total price be paid for the delivery of these goods ???...

Buyer broke my item and now wants to return it

I recently sold a watch to a buyer and soon after I saw that the item was delivered I got a notification that I had a return request. The reason was "doesn't work or defective". His comment was that he received the watch and when he was winding the c...

Customer service

How or who can I talk to by email in customer service department??? Does amyany know???

Buyer said item not as described, wantsme to pay shipping

I checked "I excepts returns" rule so eBay automatically excepted the return. Because the buyer said it was not as described they automatically charged me for shipping. I said "excellent condition" and she said it is not. She also said it doesn't loo...

Resolved! EBay Label came out as 2-day when Priority was selected

Hi all, I created a Priority mail label through ebay, it came out as Priority Mail 2-day! This is from ME to WA!! I voided the label and chose Parcel Select instead for the new label which is alot less than the customer paid for. On the item order de...

Shipping 1 listing in multiple boxes

Hey all, I checked previous posts for my question and found most of the info I needed, but was wondering one additional thing. I have several dish sets I want to list and I'll be using fedex to ship up to 4 boxes for 1 listing. I understand that you ...

Why Can't I find "Send an Ebay Shipping Label" in View Return Details?

Sold sweater; customer said it smelled, left neg. I reached out via messaging with offer for return/refund and that I would pay for return shipping. Customer chose "just didn't like it" as their reason for return. If they had chosen INAD, ebay would'...

Partial refund help

I bought a teble tennis racket for $100, ( a really good one) the seller sent me one of the cheapest bat outhere. I asked him he said send it back he will give me the full refund or 10% partial refund. Since I am already used it, I asked him I will t...

Do I need to buy insurance for Global Shipping Program sales?

I sold a higher price item through the Global Shipping Program.The address I get is in Kentucky. I have heard that ebay has insurance on these packages. Is that true? Or is that only true once it leaves the airport in Kentucky? Do I need to buy insur...