Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Losing global shipping sales

Global shipping program stopped working for me for all listings. Customers taken to limbo land where they can't order (international sales) . Confirmed lost sales. eBay support confirmed problem and will get back with me when fixed... yeah. Tick Tock...

Resolved! Buyer Used Reshipper to China, Ebay Removed Buyer as Suspicious, Buyer Filed Paypal Claim

Hello Community, I have spent an hour dealing with automated messages at PayPal and cannot get a real person on the phone. I really am not sure how to handle this as this is my first dispute from a buyer via PayPal. Here is the situation:Buyer using ...

Mistakenly closed return

Closed return? I dont believe I closed it or somehow It got closed. Contacted ebay they said contact seller to have the send shy label to me in messages. So far i haven't heard back from them after sending 3 messages. What else can I do? I really nee...

Resolved! Does a lot of DVD Box Sets qualify for Media Mail?

I have a lot of 17 South Park Season DVDs + the movie I'd like to try selling (I don't know if there will be any interest, but I wanted to put them up for a few months before I look into local places to donate before I move). If I package them with s...

Your selling privileges have been temporarily restricted on eBay: Selling practices - Shipping servi

Is anyone else dealing with this nightmare. You get this email and then contact ebay and no one can tell you what the infractions are for, At that point you are restricted but have no solutions to fix the problem. You call the help line where they do...

Having Trouble With International Claim

I purchased a camera lense from Japan on Ebay and recieved it damaged. The package and tracking number was generated by Japan Post, but delivered by USPS to me. I have submitted a return with Ebay due to damage and I got the following message in repl...

Resolved! USPS insuance not an option

Why is it in the new shipping page that I can no longer select USPS insurance as an option when shipping a priority mail package? The only option is for ship-serve unless I select First Class or Parcel post.

How to put listings on hold while on vacation

Hi--does anyone know if you MUST have an eBay store to have your listings stay posted {so you don't have to end them all then re-post} while you, the seller is on vacation? I have seen many times where on an item page it will say-seller is away on va...

Resolved! International Delivery with GSP

Hi, I'm from Italy and on 5th April I've bought an item from the US , more precisely from California, the seller used a GSP shipping and following the tracking available the last entry is dated 10th April when it said that the parcel was shipped from...

Hallo,Wie könnte ich Geld für zurücksenden per dpd kriegen,

Resolved! Buyer Finally Returns Item AFTER return case was closed

Over two months ago I sold an item that the buyer requested to return. I approved the return and sent the shipping label. The buyer never returned the item and the case was eventually closed in my favor. Fast forward to now (over two weeks after the ...

Opting out of guaranteed delivery.

So, I am a responsible seller who gets things shipped same day or next day. Because of this, Ebay has added a delivery guarantee to my listings. Come to find out, if the item does not get delivered by the guaranteed date, I could be held liable for s...

USPS scanned wrong, then lost package, buyer wants refund before I can file USPS insurance claim

Hi everybody, I'm afraid my buyer will get my item for free because the USPS screwed up. I bought USPS Priority shipping to a buyer across the country through eBay, with $300 insurance. When the USPS picked up my package on 2/15/19, they erroneously ...

Item lost in transit, when to ask for refund

So I bought an item that had a guaranteed delivery date of April 15th. Item was shipped on the 10th and it's now the 17th and according to the tracking number, there have been no updates since the 10th when it was accepted. It should have only taken ...

Buyer Return item by selection reason item is defective

Hi, one of my buyer opened return request by reason item is defective, i received item back , i checked the item, item is not defective buyer lie, if i tell buyer item is not defective he will not accept that is reason he opened return,what should be...