Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

PayPal sent email to address not associated with my PayPal Account for eBay return

Posting here because PayPal has been zero help acknowleding this weird problem, maybe someone has encountered this issue or knows of it? Thanks, ---------------------------------------------------------------------------------------------------------...

Possible Scam

Hi I am fairly new to selling, about 2 months, buying since 2013. I sold a baby carrier last week, as used. The buyer asked before purchasing where was it purchased. I told her it was a gift at daughters shower. She purchased the carrier and sent me ...

User avatar by Adventurer
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Resolved! Local Pickup changed to Shipping out of state

A buyer chose local pickup and then sent me a message to ship it out of state. My listing is not free shipping. I have messaged him to cancel the order and I will refund immediately, and if he wishes he can re-order with the correct shipping method. ...

Buyer makes offer, then wants to cancel purchase after offer accepted

I accepted on offer on an item and 24 hours later the buyer wants to cancel the purchase saying they "entered the wrong number". What is the best etiquette here? Should I just allow the cancellation, or should I hold the buyer to the purchase? If I g...

full discount for international shipping has been restored

my faith in ebay has been restored,back around may 1st I lost my TRS+ discount for international shipping with USPS,I was not sure what was going on an reported it on May 3.I called back a week later and they said they were still working on it,in the...

Resolved! Ebay App Shows Delivered, but No Package Received

I bought a NOS bike part from a seller in China on April 29th, and it was shipped by Speedpak. On May 22nd, my eBay app told me the package was delivered, I'm assuming by USPS as tracking shows it was received by USPS Destination Sort Facility on May...

Ordered items before 5 months, but never recived them

Hello! So, I have ordered two cases and two phone glasses before 5 months.Two glasses came really fast, but I am waiting 5 months for two cases, but I have not recived them.Sellers are not responding, so I don't know what to do.

User avatar by Adventurer
  • 315 Views
  • 9 replies
  • 0 helpful

Item shipped invalid address

I sold a item on ebay with free shipping and UPS is telling me that the address is incorrect. Should I contact the buyer to tell UPS the correct address or would that violate ebay rules. If the item is returned am i allowed to deduct any fees UPS cha...

UPS residential surcharge collection post sale

I understand the shipping calculator adds a UPS residential surcharge when a buyer selects the box. If UPS is selected and it's going to a residential address, how can I hold shipment and collect this fee without eBay or the buyer becoming disgruntle...

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