eBay

Seller sent wrong (cheaper) item

Hi guys,I'm having a problem with a seller. I bought a camera tripod for $30 and I received a much smaller tripod worth $15 on ebay.Seller replied that I would have to return it back to China for a full refund. Shipping from Europe to China would be ...

Ridiculous Shipping Delay

I ordered a few items from a company in India on this past Sunday. (Today is Friday). Their page says that most items ship within 2 days. It was immediately given a tracking number, but it wasn't shipped. I wrote to them after 2 days and they said it...

Seller lied on customs form (1/3 the buying price) - need to return

I'm in a bit of a bind at the moment.I purchased an expensive item from another country, it arrived damaged, and the seller told me to return it for a full refund.I noticed that the invoice within my package as well as the seller's customs form value...

Return Process Advice...Escalate or Time Out?

Longtime seller (another account) with almost zero return experience. I have a transaction where a buyer claims that an item is not working properly and has requested a return. I asked the buyer a couple of questions about the issues they are having ...

What happens if I don't give a refund by the due date?

I had an unhappy buyer claiming the vintage T-shirt they bought was not as described, said it was in horrible, disgusting condition among other nasty comments. All of the listings they purchased had in the description that the shirts were old, yellow...

Refund

I made a purchase from eBay and never received it. When I requested a refund and going back and forth with someone named Pepa I was told in order for me to get my refund I need to change my negitve feedback . Still no refund and lost a customer and a...

How should I handle return?

I sold a lot of ornaments. Buyer received today with the box damaged and one ornament broken. They requested a return and I approved, sending a pre-paid label. They messaged me back asking if I could just file a claim with USPS and they keep all of t...

Ebay just refunded buyer who claims they never got item. Tracking says they did!

I thought that EBay normally sided with the seller on this kind of problem. The tracking states that it was delivered. They gave the buyer a full refund. I'm a little dismayed at the moment.

Return Shipping Label Won't Load

Hi, So I bought an item that had a 30 day return policy with buyer pays shipping, and the item didn't fit so I decided to return it. So yesterday I go initiate a return and Ebay redirects me to PayPal where it has me authorize a transaction for a shi...

Cancellation for item that hasn't been sent

Hello, So i'm quite new to ebay and 2 days ago i bought a bike lock. turns out my friend also gave the same exact thing on the same day. So i cancelled the purchase before the seller send the product. When I cancelled a purchase in eBay, the seller u...

Don't get screwed when your U.S shipped package shipping label return is for overseas.

How do I get my refund

I bought 11 sheets of glass from a seller (6 different listings). When I got it, it was not my order. I contacted the seller. She admitted that she sent me someone elses order. She told me to send it back. I did. I had to send it in 2 different boxes...

Question On Stated Shipping Method

I have another thread on this situation, but things have evolved after I already marked it as solved. So please pardon my new post if it bothers you. I bought an item with stated free USPS Priority Mail shipping. Item showed Fast 'N Free, but was mar...