Shipping

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Estimated delivery date is blank, won’t let me file a claim

Not sure if this is the right forum, but I won an auction a week ago, and the seller never shipped my item or responded to any of my emails. I’ve tried to click the “I didn’t receive my item” button, but it just says “You’re item could still be on th...

eBay says that the package was delivered even though I haven't received it.

I was on eBay to check on one of my packages only to find that it had apparently been delivered. I received one of the items that I ordered in my parcel locker on the day that the package mentioned previously supposedly arrived, but not the other pac...

Tracking Status hasn't updated in 4 days.

I ordered something from Japan a few days ago, the seller gave me a tracking number but it's been stuck at "acceptance" for 4 days, I'm starting to get worried. Could the package be lost somewhere, or could it be a missed scan or something like that?

Getting Back Into the International Shipping Game

Tried to post this in the knowledge base but it seems to be dead... I've read a lot of threads on this, but I wanted to see if I could get some specific info:I'd like to get back into international shipping (did it before but somewhere along the line...

Buyer wants to return an item as defective although it works?

This is the second time in a month this has happened to me. The first time, the buyer admitted to the product working and then he could not figure out how to properly update his software (it was a game controller) to get it to work on his device. Tha...

A NEW ONE ON ME! BUYER RETURN WITH POSTAGE DUE?

I sold a dress, buyer open eBay case and stated dress does not fit! I okayed the return and today I got a notice from USPS that the package is waiting at the PO for me to pick up with $10.15 POSTAGE DUE! I don't even know how you can mail anything wi...

International returns/refunds....ebay requiring refund of original postage....

I'm trying to figure out why ebay is including the original postage when showing the refund amount to international buyers. Our listings state buyers are responsible for return shipping ( unless an item is defective ), and we have our settings set to...

Sellers on eBay are thieves

I purchased 2 items from different stores but they wound up belonging to the same person . Anyways i purchased 2 different HUMAN HAIR WIGS and i received 2 synthetic wigs, and thinking They was human hair, i ruined them using my flat iron on them AND...

I think I refunded too early

Hi guys, I recently had a return request for an item that turned out to have a sticky/non functional button. It was my first return and for some reason I assumed I had to refund right away instead of the actual policy, which is the seller must refund...

Trouble with excluded ship-to locations

In my preferences, I have certain places i don't ship to checked off. Whenever I want to ship to those locations for specific listings though, I check "clear all selections" in that listing. After it's officially listed, I see that is shows ship to a...

Thieves

Ok so the seller sends your stuff to the wrong address.. the post office sends it back AFTER putting it into the computer as delivered and bote the seller has their stuff back and I can't get a refund???

How long to wait before refunding?

Recently sold a very high-ticket item ($1600). It was an expected delivery of January 26. Tracking now says, "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." Buyer contacted me ...

Buyers undercharged for first class shipping

Buyers are NOT being charged the new rates for items that will ship tomorrow. However I, as a seller, AM PAYING tomorrow's rates today!!!! EBay's 4th rate system development team strikes again! Once again SELLERS take in the SHORTS because EBay's bus...

Shipping to a freight forwarder

Hello dear sellers, Have a question that I hope you experts can help me answer. I have a buyer in China who purchased couple of Lego sets and shipping address is to what I assume is a common forwarding service address in Oregon below:18432 NE Sandy B...

Resolved! Was this a remorse return or not as described?(no details from eBay just approved)

(no indication if it was NAD or remorse maybe auto approved because i offer free shipping but not free returns)I have in my listing buyer pays return shipping i understand they get original shipping (i had free shipping)Return was requested 1:42 am R...