eBay

gd_vintage_finds · ‎03-21-2019

Longtime seller (another account) with almost zero return experience. I have a transaction where a buyer claims that an item is not working properly and has requested a return. I asked the buyer a couple of questions about the issues they are having and received short, vague answers with little detail (return feels like buyer's remorse). I have no problem taking a return and have issued a return label. I messaged the buyer saying return all the original items and I will provide a full refund when received. I am supposed to receive the return by March 21. Buyer has not uploaded any tracking and communication on their end has stopped. I have a feeling they will not take any action. Should I call Ebay on March 22 and have the case closed or let the case ride and time out on its own?

Also curious about the buyer's potential options. If a case is closed in my favor, can the buyer still initiate some kind of return/refund process on the PayPal end?

Thanks in advance to all respondents.

southern*sweet*tea · ‎03-21-2019

Buyers are allowed five business days to get the item in the mail from the time the return is accepted. Once those five business days have passed, and there is no movement or acceptance in the tracking, you can call and have the return closed due to buyer inaction.

So, on day six after the return was accepted, call and have the return closed in your favor if there's no acceptance scan on the tracking.

^^This is unless something has changed that I don't know about. If something has changed, I'm sure someone will correct me if I'm wrong.^^

And yes, the buyer can go to Paypal, but they are responsible for paying the return shipping. They can also go to their credit card. Buyers get three bites of the apple when it comes to returns - Ebay, Paypal and their credit card.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell