Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Media Mail shipped in a box with a logo on it

Is it possible to reuse a box from Amazon for media mail if all the labels are removed, or does the Amazon logo make the box ineligible for media mail shipping? (In this case I'm shipping a textbook.)

Seller scam

I bought a Nintentdo Switch and sellers sends a letter with a tracking number to say that item will ship at a later date because their office was closed. Item never came and another buyer was scammed as well with a letter. Never heard back from selle...

sale 60+ days ago, now buyer claims counterfeit on both separate purchases- HELP

It was bound to happen eventually, right? Of course it was a customer I made a deal for, and allowed extended time to pay. What do I do now? I can show a COA from the place of purchase (if that even matters). This is so frustrating. Do I have a leg t...

How to get a refund on a electronically delivered item

I have purchased a product key from a seller. The key didn't work and I have contacted the seller and they haven't been helpful at all and I now want a refund. I started the refund procedure on eBay but the process said that I need to ship back the p...

Tracking history some how changed after item delivered to wrong address

I brought a 3d printer from a seller in Hong Kong on the 19th and they mailed it the same day, It was delivered to the wrong location some where in New Jersey on the 21st even though I live near San Francisco, so obviously I cant go get it myself. I ...

Shipping cost changed from "free" to "3$" and to "no added shipping cost". -in matter of hour.

Hi Ebay community. I had almost the same problem about two months ago where I was doing my daily buying spree on ebay and bidding on items I was interested. After bidding 1.29$ on a ring what said +FREE shipping, I stayed on this auctions page to loo...

24H Shipping

Hi everyone, I have always shipped within 24H of receipt of payment, and all my shipping is free to maintain the premium service, however I have recently sold a couple of items the same day, and they were both paid the following day, so by set routin...

Global Shipping Program

Can you ship an item first-class Package in a poly mailer to the GSP facility in Kentucky or does it have to be in a box

new DIM weight policy

if i am using a standard USPS large shirt box # 1095. do I have to input the dimensions while listing the item?That box is 16 x 3 x 13 = 624 cu in. that is less than a cubic inch, but how would the postage calculator know that? looks like I WOULD hav...

Resolved! Never received. No contact. eBay won’t help

I never received my item. I’ve contacted seller, no response. When I go thru the process in eBay, it says my order has been removed, but it was paid for from my bank account. Can’t seem to get any further help from ebay to resolve this. Clearly scamm...

I block APO/FPO but I just got an order from a DPO, is that different?

Is DPO not blocked with APO/FPO? Is there anyway to block DPO?

Resolved! Sold Brand new headphones - buyer wants to return because not noise cancelling enough

I recently sold a pair of Bose QuietComfort Series ii headphones, brand new, still sealed. This was 3 weeks ago. The listing did say no returns. I received an email from the buyer saying he/she could still hear the tv so I emailed instructions from B...

Buyer returning item, then messages that they want to keep it. But they don't close the case...

So basically a buyer bought a laptop off me and once they received it they opened a return case. After a couple of days, I noticed there was no progress with the return, so I contacted the buyer. The buyer said that they decided to keep the item, but...

Delivery notice from ebay but nothing there

We received a notice saying a package was delivered. We went to where Ebay's tracking said it was delivered but nothing was there. We checked the next day and still nothing. The "China Post" parcel was supposedly delivered by USPS according to ebay. ...

Resolved! My very own Late Shipment Rate defect experience.

I noticed today I had my very first defect. On my seller hub, I noticed that under my Seller Level I did not have 0% for "Late SHipment Rate", which is odd considering my "Tracking uploaded on time and validated" is 100%. So I clicked on my Seller Le...