Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! International buyer requests order cancellation after item is in USPS' possession.

Hey fellow eBayers, I just wanted to make sure I'm going about this the right way. This morning at 8:04AM a buyer purchased a used "Kanex XD" from me. A Kanex XD is a gadget that allows you to use specific iMac models (27", 2009 and 2010) and Apple d...

Resolved! FIX for USPS Shipping Label Failure to Print Problem

Like others, we've been unable to print USPS labels after the latest IE updates. Others have been switching to Chrome's browser to print their labels. Here's all you have to do. Click on TOOLS in the upper left corner of your browser.Scroll down to a...

Resolved! 0pening a case in resolution center

Hi frends, I want to open a case in resolution center but One of my transations is older than five months and now I can't select the item when I goto resolution center. I purchased the item on 27 11 2018. I contacted seller so many times and thus tim...

Buyer returned item to himself and I can't get any resolution!

I will preface this by stating I called twice and received basically the same answer. I sold a widget for $50 at the beginning of the month. The buyer made some INAD claim(bogus claim but that's another story) and I provided a return label through th...

Resolved! Super late shipment

Hi all, I bought something (50 bucks + 3.84 shipping) on Apr 12th, the estimated delivery time is Apr 19th. On Apr 16th I noticed the item is not shipped yet, so I sent a message to the seller and he/she said he/she would send that day. On Apr 19th I...

Reporting a scammer outside of eBay

I sold a brand new pair of shoes for $500. Long story short the buyer immediately forced a return though eBay, provided them a tracking number of a box full of trash (open sun chip wrappers and moldy avocado) to a restaurant in my town, so upon showi...

Cancellation pending

I have purchased a Fitbit ionic watch but the item is showing as cancellation pending, no refund has been auctioned and I can’t get a reply from the seller, can some please help with this?

I sold a sealed new iPod (collectors item) and buyer wants to return because battery is dead.

I sold a sealed new U2 Edition iPod and buyer wants to return it, because the battery is dead and he doesn't want to pay for the replacement battery. I chose no returns on the listing.

Classic shipping label gone?

Thanks ebay for taking away the classic shipping label printing page. Now i have to measure every boxes dimensions instead and key in instead of just adding the pounds. More wasted time.

Help with Puerto Rico address

I need to ship Tuesday or wed, i cant get the paypal generated ebay shipping label to recognize this as a valid address:Jane Doe12345alfonso pillot lomas del vientoguayamaP.R.00784Puerto Rico I addef a space after the street numbers, I changed P.R. t...

Refund to a GreenDot or PayPal

Hello, I have recently bought an item with a GreenDot debit card, and seller canceled the item, because of sending the wrong item. I It says that my full refund was sent to PayPal email that is in my username, but basically, this PayPal doesn't exist...

International shipping on an offer

I have a buyer from Spain who made me an offer on one of my items that I will probably accept but on his offer it shows US shipping ($7.50) instead of the $15+ that I know international first class shipping will cost. Will this work itself out when I...

Ebay's new postage system not working for First Class

Has anyone noticed that you cannot send a package 16 oz First Class now on Ebay's new postage system. If you put in 16 oz first class, it automatically switches you over to USPS priority mail and it cost more postage. USPS allows you to send First Cl...

Did eBay raise its USPS shipping rates again?

Earlier this month I mailed a USPS First Class package and the shipping label cost me $2.70. My items weigh a little over 2oz. Today I requested another shipment and it cost me $3.09. I based my prices on the $2.70 rate and wasn't advised of an incre...

Tracking Uploaded on time metric PROBLEM

I checked my Seller Dashboard and figured out that EACH ITEM bought within a SAME PURCHASE (obviously same Sales record 6458, same buyer, same time, same PayPal Trans ID and same delivery address) counted as different transaction for Tracking Uploade...