Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

New seller question alter shipping options after an auction is complete?

I had unintentionally only offered a shipping option that had a very excessive cost, buyer inquired on cheaper options and we agreed on flat rate shipping. How do i change it now?

APÓS QUASE 5 MESES, NÃO RECEBI A COMPRA PAGA

ATÉ O MOMENTO NÃO RECEBI O PRODUTO. O ITEM É 352661599330 E FOI FEITO EM 24/05/2019, PAGO ATRAVES DO PAY-PAL. O ENVIO FOI FEITO SOB O CODIGO RF601039389IN. AGUARDO PROVIDENCIAS E RESPOSTA.

Awaiting refund Advice needed

5 days after due date on delivery, contacted selller.No answer.Opened a case with eBay, seller said Hermes had lost the parcel( though the listing specified Royal Mail)Said he would issue a refund.As I paid by cc, how long should this take?The seller...

How do I refund someone if I haven't been paid?

Hello, I had a buyer purchase two items from me. I combined them onto one invoice for cheaper shipping, but he is now returning one of the two items. The original payment for the two items combined has been disputed on PayPal, so I have not been paid...

Difficulty in getting a refund

Dear All, After one week of buying one item, the seller canceled the order with a note "not shipping to my country" (as attached). I checked the case request and it was mentioned the seller should refund before my acceptance for cancelation. I cancel...

Paypal label "overdue shipping" notice

I logged in to Paypal to print a label and was greeted with an "overdue shipping" notice. The package label was shipped Aug 15, 2019 for 2lbs. at just over $10, my notice says I owe $4.42 for a package weight of 2.04 ounces.I paid this without lookin...

Getting refund after 6 months WTH

I have a buyer that opened a case from 6 months ago on an order for MAY 1 and wants proof that the item was delivered. but USPS does not keep delivery confirmation for that long so regardless if it was delivered USPS file are deleted after 4-5 months...

International buyer doesn't want to pay his custom fees and wants to return the package.

So I sold an item to a buyer in India a month ago and for the last 2+ weeks he has ben trying to pick up his package and has been asking me for all kinds of documentation incluyding purchase orders and bill of sale. He now has now told me that it wil...

Resolved! ebay shipping label

If a buyer filed SNAD and I accepted the return, opting for ebay to send the return shipping label, how can I tell that the buyer received it? If the label was sent to the buyer, is there somewhere in the dispute that I can find the tracking number s...

Warranty and refund

I bought a $111.28 car part back in July with a 2 year warranty. Part broke within 56 days, and I did everything the company asked of me to for the refund. I am still waiting on a refund and it’s been 5 months. Seller did everything they could to sta...

Global Shipping and Vinyl Record restrictions??!!

I sold a record to someone in Japan and the GSP placed a restriction on it in KY.eBay has now told me that records cannot be shipped to Japan (and several other countries).WHY>?Anyone have the real info?Richard

If USPS delivered to the building concierge, can buyer win INR?

I sent a package that USPS delivered to an apartment front desk concierge (tracking says "Delivered, left with individual") and the address is the one on the buyer's eBay/Paypal, but the buyer says they had an old address on file and already moved, a...

defective items

Dear All, I Bought vave cover kit for my bmw engine 6 months ago with 1 year warrenty, and one week ago i found a leakage from valve cover kit and when i report this to the seller he ignore my message. so i could not find an option to report the sell...

Ebay doesnt protect buyer.

Hi, for second time I had bad experience in ebay. I have paid an item seller doesnt send it and most important ebay doesnt refund the money I have spent for nothing. This could never happen in aliexpress or other site. First time the dispute finish a...

Fedex package was delivered damaged, how do i file claim?

Sent some electronics to a buyer using Fedex ground and paid for shipping thru Ebay. Buyer just notified me that it arrived damaged from carrier and opened a claim. Buyer noted damage on box & units not seen in pictures and some sort of liquid was on...