Shipping

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How to write a professional message to a customer

Just some background info:I listed an item in Oct 2018 as a Good 'Til Cancelled, a little time before I was in the process of moving to another state. I moved and settled into my new place. The item didn't sell for months, so I totally forgot I had e...

Resolved! Shipping Endangered Species

I brought a golf bag made from Yak hide from the USA. Unfortunately the GSP/UPS deemed the bag to be made from the hide of an Endangered Species and would not ship it to me or return it to the seller. Yak is a domesticated animal of Asia and it certa...

Global Shipping Programme

I just purchased an item from the UK that is going to be shipped to me via the Global Shipping programme. It is a tiny, lightweight item, and the shipping seems excessive--at $30 to ship an item that weighs a fraction of a pound and boxed up will be ...

Buyer sent wrong item back

Sold a brand new iPod Classic on Feb 10th. About three weeks later he reached out to tell me the battery life was not as expected. He admitted in the messages that the iPod was new and sealed when received. I found a repair shop 1.5 miles from the de...

ANOTHER INVALID RETURN REQUEST

On 4/6, a buyer filed a return request on a "No Returns" dog hoodie stating "Wrong item sent. I ordered a large, but this item is clearly a small." These are not made for large dogs. This is a small dog large. The sizing information is in this listin...

Money back guarantee

Spoiler (Highlight to read)Hi thereI am new on ebay and i have noticed that most of the sellers decide to put "no refunds and backed by ebay money back guarantee". If i receive an item that doesn't work or does not respect the description can i still...

Automatic Returns Policy. Do I pay for shipping?

Hello, I have had my first return request since the "Automatic Return" policy went into effect. It was a clothing item and the buyer stated it was exactly as described but just didn't fit. Of course I always have and always will accept returns for wh...

Unauthorized Refund Mystery

Bear with me here, it's a confusing one.So on April 1st I sold an item for $5k, no returns listed, buyer chose local pickup and decided to pick it up on the 2nd. The 2nd rolls around and he doesn't pick it up so we shoot for the 4th...April 3rd he op...

returning a clock radio

I purchased a clock radio a few weeks ago and just opened to see if it worked. The seller will not accept my return because she states it is not considered new anymore. Well, how did she expect me to see if it worked or not, by osmosis. The lights ar...

Poor support when it mattered

Any other Sellers had issue with a return never turning up and the buyer still being refunded?Order went straight to resolution centre as damaged, we accepted return. Paid via PayPal for return postage.Ebay state they will contact buyer to provide re...

Is there a way to go back to the classic label printing format?

I am getting very frustrated with the NEW label printing format. It takes about 60% longer to do the same thing that worked well with the classic format. I counted and it takes me twice as long, more than twice the number of clicks to accomplish the ...

Resolved! Made A Mistake - Now I'm going To Test USPS's Honesty w/ New APV

1. Bought a shipping label today thru eBay labels. Actual package weight 1lb 14.5 ounces. Priority shipping from zip code 30014(GA) to 68506 (NE). I actualy paid $9.29 after 22% discount.2. Later I discovered I guess I entered the wrong weight. Could...

Cost Adjustments for Shipping Labels - just a heads up

We were recently notified that USPS was charging us extra money for 2 shipping labels from late in March. One, a small flat rate box, was supposedly a large flat rate. The other, a Regional Rate A was supposedly a Regional Rate B. We were 100% positi...

Priority label for regular box?

I sold an item and shipping was for a large flat rate priority box. My question is, can I still print the priority label off and just use a normal brown box? It’s a tight fit in the large priority rate box. Thanks for your help.

Expected delivery date for USPS Media Mail

I recently went to using Media Mail for my shipments. I was using First Class but with the recent changes on postage I had to make the change. What I am now seeing is an unrealistic time frame for transit. Ebay tells me and the buyer that a package f...