Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer wants return/refund for item damaged by mail carrier- Is the seller responsible?

I sell flat holiday cutout decorations mailed in a rigid cardboard mailer with DO NOT BEND stickers all over it. Clearly, USPS folded it in half and delivered it. Buyer chose First Class non-insured option instead of Priority. I offered a discount fo...

Global Shipping :|

I usually forget to turn Global Shipping OFF on all of my listings, but I guess I forgot to. I accepted a lower offer on a book (brought it down to $13.99) before I realized it was a dang international buyer. The book is 2 lbs 11 oz, so it came out t...

Purchase History page shows item "shipped" when in fact it has "arrived".

When i look on my Purchase History page it shows 2 orders "shipped" when in fact they have "arrived". It's a blue box with the tracking number. The box usually turns green when the item arrives. The items arrived a week or so ago, yet the box is stil...

Shipping and Tracking is Not Good for Seller

Dear Ebayers, While Ebay is great about so many things, the shipping algorithm is apparently last generation. I upgraded the shipping on an item to Priority from the Ground shipping (USPS) which was in the listed item. However, after going and checki...

Resolved! Tracking says delivered but to wrong location.

I made a purchase recently and when I check the shipping address it is the correct address. Tracking listed it as delivered today, to an entirely different city and state more than 1000 miles away. I've contacted the seller and heard nothing back at ...

No refund from a seller

Hi, i havent recieved refund for the parcel, which hasnt arrived to me and has returned to seller as recorded in attachment. However, the case has been canceled and i am helples.

Resolved! What are the differences between Regional Priority “A” and “B”?

As the above question asks and follow up questions: Must you use a regional A or B box to get those prices or can you print out and slap it on a non-flat rate priority box? I am seeing king items shipped for about $ 2 or 3 less which would be great. ...

I can't get the shipping calculator for my listing to re-calculate a correction correctly

I recently started a new listing and calculated the weight. I noticed I needed to change a weight entry slightly and entered the new information and recalculated the shipping it was extremely higher than what it calculated before. I don't see a way t...

Help! Unfair sellar

Hi there, been using eBay for a while now, however, have never been in that kinda situation. I have purchased two pairs of Converse, but what has arrived were horrible fakes. I have asked the seller for the return label several times, but he is not c...

UDS just delivered a package to me.

United Delivery Service was what the return label said. Is this something new? It was trackable. Package weighed 23# wonder if this is cheaper?

Resolved! I have free shipping. Does ebay charge fee when buying thier label?

I always thought ebay charged shipping fees to encourage sellers to offer free shipping. But do they charge a shipping fee when I pay for it and buy my label from them?

Buyers, shipping prices and Feedback

I am wondering if anyone else has issues with buyers being able to give us neutral or negative feedback on our shipping prices when we do not set USPS' prices. I weigh all my items and do not scam on shipping. Nor do I charge handling. I charge what ...

Resolved! Buyer demands Replacement of Damaged item - Reluctant to provide proof

OK guys I've been selling used / surplus items on a small scale for twenty years now but I've got a live one here like I've never seen. This buyer wants me to replace an item I sold ($10) stating damage. Sounds pretty straightforward, but the facts d...

South Carolina Hurricane Dorian shipping delays

I read the post from eBay stating Florida residents would not be affected by late shipments due to Hurricane Dorian. But my question, what about us here in the Carolinas. I put my store on Vaca Mode and changed shipping to 5 days, left out of office ...

I'm the seller, buyer reports item not working. How do I send a prepaid shipping label?

I sold a laptop that was working when I shipped it. Buyer reports its not now. I want to provide a prepaidpriority mail shipping label. Not a clue how to do this... Thanks