Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

I block APO/FPO but I just got an order from a DPO, is that different?

Is DPO not blocked with APO/FPO? Is there anyway to block DPO?

Resolved! Sold Brand new headphones - buyer wants to return because not noise cancelling enough

I recently sold a pair of Bose QuietComfort Series ii headphones, brand new, still sealed. This was 3 weeks ago. The listing did say no returns. I received an email from the buyer saying he/she could still hear the tv so I emailed instructions from B...

Buyer returning item, then messages that they want to keep it. But they don't close the case...

So basically a buyer bought a laptop off me and once they received it they opened a return case. After a couple of days, I noticed there was no progress with the return, so I contacted the buyer. The buyer said that they decided to keep the item, but...

Delivery notice from ebay but nothing there

We received a notice saying a package was delivered. We went to where Ebay's tracking said it was delivered but nothing was there. We checked the next day and still nothing. The "China Post" parcel was supposedly delivered by USPS according to ebay. ...

Resolved! My very own Late Shipment Rate defect experience.

I noticed today I had my very first defect. On my seller hub, I noticed that under my Seller Level I did not have 0% for "Late SHipment Rate", which is odd considering my "Tracking uploaded on time and validated" is 100%. So I clicked on my Seller Le...

Package Returned Old Address

Sold some jeans. Printed shipping label through eBay. Priority envelope came back as return to sender, unable to forward. Buyer apologized and sent $10 through PayPal and provided his new address. I’d like to print shipping label through eBay, but un...

Resolved! USPS no longer allowing First Class International packages ......

USPS Rate Changes 2019These 2019 USPS Postal Rate Changes go into effect starting June 23, 2019:1. Dimensional Weight Pricing will go into effect across all USPS Postal Zones for Packages large than 1 Cubic Foot. For details on how this change will a...

USPS Is Terrible

I ordered an EMS package from China on May 11th. Today, I saw on tracking that it is in the wrong unit postal office in PHILADELPHIA. I live in Maryland. The seller has been NARU'd and cannot send me a refund. What can I do at this point? If USPS err...

What do i do when seller sends the wrong item?

Hi everyone,I purchased a Sony CH700N but the seller sent the Sony XB650BT.I tried to contact the seller but they have not answered yet.This is the first time it happened to me.What should I do now?Thank you.

How to adjust for DIM in my calculated listings? By DIM weight or actual?

Howdy all! I have a question about the new DIM shipping coming up here in June...all my listings use Ebay's calculated shipping, and what I need to know is will Ebay automatically adjust for the new DIM based on my box dimensions AND weight? or shoul...

Package shipped to invalid address, now postage due to get it back?

I sold a taillight , shipped from Michigan to California. Light was $22, plus shipping was $24. I printed the label thru Ebay. The package took 3 weeks to get to its destination, bouncing around California. It couldn't be delivered, due to an "Invali...

Buyer has returned wrong item and confirmed they want to cancel the return request

Buyer has returned the wrong item and confirmed in an e-mail that they want to cancel the return request. I believe they are not sure how to do this from their end. As the seller can I action this? Thnaks in advance Mick

Free shipping

Do you raise the price and have free shipping or make the price low and shipping is up to the buyer and calculated by their zone and weight? How can you compete with someone who has low prices and free shipping when you very well know shipping is MOR...

Does the new DIM for USPS affect Fedex Smartpost pricing?

Does the new DIM for USPS affect Fedex Smartpost pricing? If I offer Smartpost, will that be accurate, or is that going to change too? I don't see any mention of that anywhere. When shipping large and/or heavy packages in the past, occassionally I've...

Ebay helping buyer to steal from me due to failed return system.

I recently sold a pair of MyVu personal media glasses and when the buyer received the item, he had started the return process. His claim was item not as described, that I didnt put they stunk of cigarettes & that you need an Iphone to use them. Well ...