Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer Broke Nintendo Wii 3 Weeks After Purchasing and Now Wants Refund

About almost a month ago now, I had a buyer purchase a Nintendo Wii console bundle with a few games and accessories, as well as 2 controllers and 2 nunchucks. When he originally received the Wii, about a few days after it was delivered, he messaged m...

Item sent to a different address

I recently purchased an item from what seemed a reasonable seller from china (400 feedback). tracking was provided and some time later receive a text message that my shipment is available for pickup. I get online to check the tracking and it shows th...

Shipping awkwardly shaped/length items such as guitar hero guitar.

Hey guys,I just got back into selling eBay part time and I've got a variety of items.However, I'm trying guitar hero guitars and I'm having a rough time finding the cheapest method.The ones that don't break down, I've been using 2 medium size boxes f...

Product says delivered in the same state the seller is?

Okay!I'm a little paniced. but i got a notifaction today saying my package was delivered. I was excited.But... The product says Delivered, Individual Picked Up at Post Office.... But.. at the post office the seller sent the product too in the first p...

New USPS Priority Mail Rates not updated in eBay shipping charge calculation

eBay notified us Priority Mail shipping would increase June 23; but my sale today calculated shipping for buyer at $7.61 and cost to ship in eBay labels is $8.99. When will eBay correct the shipping charges? How do I get in touch with eBay to tell th...

Prodct not as described; expecting an in box produt

Doesn't download (unzip) launch as advertised. I was expecting an in box product, not a download. It appears to be a fraudulent attempt to bootleg an Adobe product. Item #12234759945828. Contacted seller; no response and have previously sent an updat...

Resolved! Ask seller for shipping quote?

Ok so I just sold and item and the buyer is asking me the shipping price (even though I already took his offer) and it seems like all my shipping costs on my listings that are going on FRE and padded FRE don’t show any pricing, this is weird because ...

Resolved! Accidentally printed 2 labels, do I get charged twice then?

I Accidentally printed 2 shipping labels and each has a separate tracking #. Does anyone know if I will be charged twice and will the buyer be able to track the package?

Cost of shipping a cb tube radio

I have to ship a Lafayette CB tube radio It weighs 16 lbs and measures 12 1/2 x 9 x 8 inches Turns out whether USPS or UPS, it costs big money to ship this, prices beginning around $37 What's going on? How can we sell stuff like this anymore?

Resolved! New Shipping Page Won't Let Me Choose Medium Or Large Flat Rate Box

Anyone know why or how to get there? Getting really frustrated. Andrew

Shipping cost increased after seller acepted an offer, he says was Ebay who did it.

Hi, I purchased an item by making a reasonable offer for it and the shipping price was 28.89, the sller acepted the offer and when I tried to pay, the shipping cost was 46.62, I asked the seller about it and he said that ebay calculates it themselfs ...

Combined shipping recalculates for weight only not a bigger shipping box....

I have items I sell called Library Cases. Each case is 12X9X6 inches and is shipped in a 13X13X9 box...Shipping weight in shipping box is 1 lb 15 ounces. If customer wants 2 and clicks 2 (quantity), the shipping estimator ONLY calculates the addition...

Anyway to cancel from seller on vacation

So earlier I had purcahsed an already sketchy item from a medium sized seller in china. about an hour later ebay notices me that the seller is going to be away for 3 weeks, returning in the middle of my delievery period. As I bought the item intendin...

Issuing A Partial Refund

I have a buyer who has returned an item for a false reason. They claimed it did not work, it does. They claim that my listing included items that are not mentioned in the listing and they insulted/borderline threatened me. Now I am a veteran and I ha...

Resolved! Missing UPS return label, seller wants my email address?

I initiated a return 2 days ago, so the seller told me to expect two emails from UPS, one with confirmation and the other with the pre-paid label. Neither arrived (not in spam or any other folder), so I checked the Return Detail page; that gives me t...