Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Return question

Hello I been selling for years but never ran into someone waiting return. I sell Risograph machine parts. The clutch they bought is to work for their machine. Turns out that machine take 2 different clutches. I learn something everyday. I have no pro...

Resolved! Purchase with wrong address but contacted the seller

I understand completely that it was stupid of me to complete the transaction without checking the shipping address. I forgot that it had been a couple years since I last used eBay (I have moved since then). I understand there are many posts similar t...

usps FLAT RATE Envelope for clothing?

Hi, I shipped a clothing item in a USPS flat rate envelope. I have been selling and receiving clothing items in this manner for years. This is the first time, but USPS rejected my item. It made it all the way across the country and they sent it back ...

Flat Rate Box Shipping Options Missing From Android App Listing

I am trying to list several small items which I will ship in USPS Priority Small Flat Rate Boxes. I am using the Ebay Android App. When I get to shipping options, SFRBs are not there at all. Additionally, I tried to edit the price of an existing list...

Same product - Different Order - Same Buyer

Hi Guys,I want to ask all of you that my customer buy 2 same items in 2 different time in the same day. It means we just ship 2 items in the same package and same tracking. But Ebay just allow me to add the unique tracking number for seperate item. H...

Buyer changed mind and wants to return.

I just got a message from a buyer about a recent purchase. She bought a doll which I accepted a low offer on. A few days later she left me a positive review saying it was in great condition. Now I received this message: "I know that you have written ...

Buyer didn't sign for / pick up package - return to sender - what next?

Wanted to get the community's advice on the following situation:Buyer purchased item June 5, I ship out item same day on June 5 using Priority Mail + Signature Confirmation + Insurance, using the address that eBay provided (purchased shipping through...

Resolved! shipping label creation.

Shipping Label Created, USPS Awaiting Item that's what is says when i go to check tracking progress .I noticed that it says that label was created in a town 100 miles from my town which is 6 thousand miles away in Puerto Rico. The seller is located i...

Customer Preferred Shipping - Changing the Setting

Good day Community Folks! I have started selling more on Ebay recently and I try really hard to get shipping correct for my customers. The last few orders, my customers have been able to choose which shipping preference they want - for example, I cal...

Lost shipping receipt

HI i lost my receipt with the tracking number and the buyer has yet to confirm it if it is delivered is there a way that the buyer can mark as delivered?

Resolved! Free Shipping, but not to PR, AK, HI, etc.

Is there a way to offer free shipping, but not to PR, AK, HI, etc.? I still want to offer shipping to those places, but at a calculated rate. I only see an option to exclude them from shipping.

Global Shipping Program Disappeared from Listings!

Ever since eBay started hiding shipping methods, the global shipping program that I can ship through Kentucky has disappeared. I have had 2 International buyers ask me for a cheaper shipping method because the only shipping listed on my listings for ...

Resolved! buyer cleaned item and ruined it now wants refund

Sold vintage knives, said they needed cleaning as had some spots. Buyer used steel wool and brillo to clean knife handles which was not the right thing to use. She said I stated they needed cleaning but now they are ruined and she demanded a full ref...

seller- scammer

i bought 3 items separatly 1 from one seller the 2 others from other sellerall are scamsfake trucking number , ebay refund me for 2 items and iam waiting for the othercan someone explain the process, how the scammer got the paiment and run awaydid eb...

Estafetamembers caido

Tengo un paquete en tránsito desde Asia, y ayer entró a USA, así que nada más para ver abrí la página Estafetamembers y está caída. Revisé en Twitter y al parecer ya son al menos 7 días que lleva caída de acuerdo a algunos comentarios de clientes que...