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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Item Not Received, seller gave a used tracking number

I ordered an item from a seller in Vietnam which I did not receive. Low and behold, after thorough investigation by me, and no reply from seller other than item shows delivered, the UPS website/claim showed me a completely different seller and receiv...

scammed by the seller and by ebay

I really feel cheated by this seller and by ebay, ebay says that to have resolved the case in my favor, to return the article, I don't know what kind of help in my favor is this really, if the seller has not shown signs of wanting to solve the proble...

Resolved! USPS Retail Ground Price vs eBay Parcel Select Price

My package is 20" x 14" x 14" and weighs 6 lbs.Checked shipping cost on the USPS site and the Retail Ground price is shown at $26.10The eBay shipping label service for the same package is offering Parcel Select for $63.18Has anyone else encountered t...

eBay Ship Calculator under charges Buyers

Why is it eBay always seems to undercharge buyers on items over a few pounds to 40lbs? ebay been doing this for years and the buyers will not pay the difference that is not honest either. To compensate, I been listing items heavier than actual. Still...

Advice on return request..he hasn’t even got it yet

Hey I’ve been on eBay for a while and this is my first return..I don’t know how to play it. got a return request: does not fit..too large the item is still out for delivery Today and he hasn’t actually received it yet!! this is for a very expensive h...

New Post Email after purchasing a label is USELESS!

The old email that ebay sent out after purchasing a shipping label via ebay shipping labels was very useful and helped keep track of things. The new post email that is sent out after purchasing a label only has the cost of the label, not even the tra...

Another Item Not As Described returned in Perfect condition

Received a jacket back today and the buyer unknowingly put the packing slip from another jacket she purchased the same day in my box. After 3 emails asking what is wrong with jacket the buyer finally mentioned the zipper sticks. Which it doesn't. We ...

Refund from seller is forever pending

Hello everybody,I have ordered the sewing machine from eBay seller on 11th of September. When it came, I tested it and seams turned out to be far from good, a lot of puckering. I started a return. The seller wrote to me that he wanted to pay me back ...

Accept or decline return, he hasn’t even got it yet

Hey I’ve been on eBay for a while and this is my first return..I don’t know how to play it. got a return request: does not fit..too large the item is still out for delivery and he hasn’t actually received it yet!! this is for a very expensive home th...

New Bulk Shipping Tool annoyances

The newly designed bulk shipping tool has been crammed full of new annoyances. 1. Each label purchased results in a separate PayPal charge, which for many, also comes with a separate email and possibly an app notification. So, if I purchase 10 labels...

"NO SURCHARGE" On Pitney Bowes Labels

I noticed that instead of the price of the item, my labels now all say 'NO SURCHARGE". Does anyone know what this means? I just bought and paid 20 labels and that cost was deducted from my Paypal. I hope they will make it to their destination!

Delay of shipping

Very often buyer ask to delay of shipping of particular itemHe make the payment but wish postpone the shipping. Not a problem for the seller but most probably effect the Late shipment rate What could be your advise?Thanks

USPS small flat rate.

What happened to the USPS small flat rate square boxes?

Seller protection

What happens if a buyer request return and open refund case at same time and send back a completely different item and broken item in bonus? Is there anything to do to get my money back? I paid his return fees, custom fees because he sent back throug...

Resolved! receiving object

Hello. I bought a object that was send on 5 september from USA to Netherlands. Tracking stops at 13 september or so. Item seems to be still in the USA. Date is shifting lots, 6 or so times up until now. Like today it states receiving 18-10/23-10 but ...