Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Paying for general Priority, shipping in PFRE

Is it okay if buyers pay just the general Priority shipping rate and I end up shipping in FREs? It's hard for me to calculate ahead of time exactly what kind of container it will fit in (sorry, don't have the time or space to package everything up be...

Trinton are you on today by any chance? Need your help on this one - Returns system is failing

Good morning Trinton (and everyone!), can you help me with this issue? Return ID: ******1870Buyer returned item in open box condition with some damage, so I needed to deduct 20%.Return system hasn't been working on the web site, every time I try to r...

What exactly does Free Returns mean?

If a buyer doesn't like a product, how would he go about getting a free return for an item that advertises free return?

Returns

I think sellers should join us and not accept products that have been used and only refund the money for unused products or remove the seal, e bay does not give us the necessary protection because it takes care of buyers but does not give value to se...

Item says in transit for 4 weeks now???

My item never came and the seller won’t respond and it says in transit for the 4th week what’s going on??

Cannot print labels to Puerto Rico

I am assuming the buyer puts in Puerto Rico in the country box (as it is a bit confusing to them). If USA is not entered into the country box then I cannot print a label thru ebay nor paypal it says country selected is not supported. Then I must manu...

Shipping

Very frustrating. Doing some shipping today. Using the ebay shipping calc before listing with large envelop (poly mailer) I show $1.45 USPS First Class Package. But doing shipping label now and it says USPS First Class Package at $2.75.

Refunds Under Managed Payments

I just got 2 returns today and have been on Managed Payments for almost 2 months. I don't get returns often, so not sure how this works. I just initiated a refund on one of the items. It shows that Ebay has to approve the refund (it would typically c...

No tracking or shipping info, no EDD

Hi there, I purchased an item on Friday, and I saw no estimated delivery date, I understand that the seller isn't required to notify when an item is shipped or provide a tracking number, but I'm unsure when to expect the item since there is no EDD. A...

How do I file a claim when INR due to misdelivery?

How do I file a claim and get my money back on an item that was never delivered to me because it was misdelivered? IF I file an INR, eBay will revert to the tracking info which shows "Item delivered at mailbox." It wasn't. To preemptively answer the ...

Resolved! USPS retail ground is not appearing as a shipping option for a recent sale to Puerto Rico

I'm only able to select USPS Priority (which is super expensive) or FedEx (also super expensive). I offered USPS Retail Ground shipping as an option for my auction because it's frequently the cheapest. The buyer (in Puerto Rico) selected this option ...

Next step when postal service does not refund a voided label

On October 7th, I voided a Parcel Select shipping label and then purchased a Priority label and item has been delivered. I still have not received a refund from USPS. (This happened because I found eBay was selecting the Parcel Select shipping even t...

Shipping Rate Tables Badly Broken - Can others confirm these bugs ?

The rate table feature is so badly broken, I have to assume that nobody is using it (or, if you are, you're losing sales because eBay comes up with incorrect rates). If you ARE using rate tables, can you please check if you're running into these 7 bu...

Buyer Trying to Disable Global Shipping

How do I disable global shipping for myself as a buyer? I need to buy something but do not want to be charged shipping as there will be no physical shipment. I have tried looking in online help but cannot find the answer I am looking for. The options...

Buyer files PP chargeback after 150 days (May 22 2019) Please help.

Have a buyer that I just rec'd a chargeback for "unauthorized transaction" from Paypal, "The buyer reported that someone made the order without their permission." Of course at this point, the item record is gone off of eBay, USPS shows "label not yet...