Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

The buyer left negative feedback and require the deliver USPS while the packge is delivering nearly

Hi all.We set up the shipping details is "Standard shipping". It means we can use any delivery service to ship the item to the buyer as long as the shipping time is not late as we mentioned on eBay, it means the buyer has agreed with the shipping pol...

"Issue Refund" - Already exchanged item, Ebay keeps telling to to refund

Hi. I recently sold an item and the buyer said it was the wrong part. So I offered to refund or exchange. He took an exchange. After he mailed back the old one, and I mailed him the new one, I am still getting automated emails from eBay telling me it...

Resolved! Scammed by a buyer using a fraudulent zip code?

I am worried that I will be scammed by a buyer using a freight forwarding service. When purchasing my $125 JBL speaker the buyer provided a correct street address, but an incorrect zip code (both zip codes are verified addresses somehow). I purchased...

Free shipping and global shipping program

I recently sold an item with free shipping but didn’t realize I must have left the international shipping option unchecked . Sold it to someone that had an address in Kentucky that I now learn is the global shipping program location ( had not opted o...

Resolved! shipping baseball pennants

what is the best way to ship baseball pennants?

Fedex smartpost tracking

I dropped off a smartpost package at one of those Fedex dropoff locations, like not a Fedex Office but a parcel store that has Fedex pickup. I dropped it off yesterday afternoon. It is now the next day, late evening. The tracking has not been updated...

Bad seller, refuses to refund

We bought a Powerjack inverter , a 15kw 48v unit, from an ebay seller. Our first unit went bad after a time, blew boards, so we got replacement boards from him. It smoked after replacing them. he offer a new model 9.0 if we sent back the old one to h...

Resolved! What to do - buyer's address is a hotel, won't pick up or reply to messages

I sent something to a buyer (with signature confirmation) more than two weeks ago whose ebay/PP address turned out to be a hotel - USPS attempted to deliver several times and also had it available for pickup. I messaged the buyer and they never repli...

Returns & Managed Payments. Really? Really!?!?

So, I had a customer buy something from me, and it had an issue. Completely my fault. I offered a generous partial refund to keep, or I gave them an option of a full refund/return, comping shipping (and apologizing profusely). I also offered to refun...

Seller Accuses me of stealing, intends to refuse return

I recently returned a package to a seller as it really wasn't what I was expecting based on the description, for one. I used his free 30 day returns policy. Before the package has even arrived at his home, he has accused me numerous times of taking s...

I lost almost $20 today selling on eBay.

So, I offer free returns. ( It's what eBay wants from their sellers.) I received back the same item I shipped (that was the good news). Then, I looked at my numbers for this item. It cost $4.25 to ship (Free shipping. It's what eBay wants from their ...

Return

Buyer said my item wasn’t working (which isn’t true). He opened a case but didn’t return it in the period he was supposed to. I called eBay and got the case closed, but now I’m wondering, Is he allowed to open another case and try to return the item ...

Indicating orders as shipped

Has anyone experienced any problems with indicating orders a shipped? We have about 100 - 200 orders to dispatch each day but the ebay system seems to be lagging incredibly. You indicate orders as shipped and after refreshing the screen they still sh...

USPS End of Day SCAN Sheet

Howdy everyone! Lately, the guys over at my local post office have been laying into me about generating a SCAN sheet for the orders that I drop off. I tried figuring it out, but for the life of me, can't. I fully understand that if I use the bulk shi...

Ebay refuses to refund me for had lost my item in Global Shipping Program

Ebay refuses to refund me for had lost my item in Global Shipping Program, saying that Greece my country is out of the Money Back Guarantee Program, and leads .e to PayPal to make complaint there to get my money back!!!!!I got refunded more than 10 t...