Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can an eBay Priority return label go on a flat rate box?

Wondering if a "Priority Mail Return Service" label issued by eBay can be mailed on a Priority Mail Flat Rate box or only on a plain Priority Mail box? DMM 505 Return Services doesn't seem to have the answer.

Resolved! Is refusing a package a valid method to send a return?

I am a buyer who purchased something and changed my mind on an order. The seller's listing says they accept returns if buyer pays return shipping. If I refuse the package's delivery, I will save shipping costs to return the package. Is this a legitim...

Resolved! Returns/Refunds: Does eBay refund the final value fee on original shipping?

Question about refund of eBay final value fees (FVF) associated with returned items. Say item originally costs $10 + $5 shipping. Buyer pays $15. Seller's final value fee on that transaction is $1.50. Buyer returns item due to Buyer's remorse. Buyer ...

Taping Over Shipping Label

I read online that you shouldn't tape over the shipping label (specifically the barcode), so i just taped the outside edges of the shipping label to the top of the box. Upon further research, I read that people tape over every part of the shipping la...

ebay bulk shipping and deduction fom paypal is not reconciled... help!

I used ebay bulk shipping this morning and my total was $35 and change... I went into paypal and the withdrawl to the post office was $85.... anyone know why this is happening and who to contact to correct this issue. The new bulk system is so glitch...

Resolved! refund

bad seller holds payments for hundreds of buyers and buyers have to wait month or more to get their money from that seller despite he got very bad feedback ebay should block him immediately and refund buyers immediately becouse buyers are not have to...

Shipping Labels

Anyone else having a problem printing shipping labels? This is the third day the system is purchasing the labels and after that you get a blank screen and nothing to print. Happening on USPS and Fed-Ex

Resolved! Buyer wants to return item that I did not even ship yet.

I listed a pair of NWT jeans that are size 34x32, but the brand sizes them as "32." In my listing, I had pictures of the measurements (waist, inseam) to make it clear what the "true size" was. Buyer started offering on item, and when they sent me a c...

Resolved! EBAY Seller said close return case first so they can give me refund+ they can't give shipping label.

So I purchased an iphone headphone/ charging adapter from a seller. My adapter was faulty. After a day it stopped charging off and on and I heard static when I listened to audio for a while. I asked my seller if I can return my item and get a full re...

Shipping method different from method shown on item

Why does Ebay allow sellers to show their method of shipping is Fedex ground and then after you purchase item they ship it in the mail USPS especially when the item has a guaranteed delivery date. This has happened to me twice , when I asked seller I...

Fedex Smart Post Horrible!!!!!!!

Beware Fedex is concealing the fact that they are using "Smart Post" because it is the worst delivery method ever. I can get my packages from USPS and UPS 10 times quicker. I have gotten things from China quicker than Fedex "Smart Post". I checked my...

International shipping

I am now living in Bogotá Colombia and would like to continue as an ebay customer. However my shipping address here will not fit in the ebay shipping address format. What should I do???

FYI - Adjusting Shipping Charges on "Send Invoice" Option

Sharing my experience:For anyone who wants to combine shipping for a buyer who wants to purchase more than one item. I had a buyer who wanted two items and wanted to know if I combine shipping. I replied that in my seller hub I had combined shipping ...

Buyer claims not to receive package

hello everyone!New here so please bear with me.... I have been selling on eBay for a while, without any issues of this kind.My buyer claims not to have gotten the passage she purchased. However, tracking shows delivered at/inside mailbox. I confirmed...