Shipping

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Resolved! What can I do if buyer claims item sold is defective?

I've never had this problem before, but an item I recently sold is claimed as not working. It was packaged perfectly and worked before being sent. The eBay policy seems to indicate that I must accept the return and pay for return shipping? This is a ...

Shipping times?

I got a Question, I bought an item ..Listing says Standard Shipping (FedEx Ground or FedEx Home Delivery®) 1-5 business day. and a handling time of 3 days... Shipping from Tyler Texas to Hitchcock Texas about 4 hours away. Its been 8 days and still n...

Cancelled Return - Now can't return!

OK, I know the subject line maybe doesn't make much sense - I bought a phone case. It was an inch too wide for the phone. Started a return, but was a bit distracted and selected 'wrong size' option. Only when clicking next I noticed I was responsible...

Resolved! global shipping program is outrageously expensive for buyers

It may not matter to you as a seller but it will if you have to return an item that has been shipped using that method. Recently had a lady in Canada buy a camera from me for $30.00, it cost me $7.50 to mail it to Kentucky and it cost the buyer anoth...

Buyer claims he never recieved package, eBay says delivered

Hopefully I'm posting this in the right place. I've done two returns in my time on eBay. One went smoothly, but this current one has hit a snag. I bought an item (boom box) from a seller about two weeks ago. The seller described the boom box as "work...

what is best when selling on Ebay, to have a no refund policy?, or offer other alternatives?

Hi there, just looking for some advice from all of you sellers out there on Ebay who have some experience with selling and the refund policies on Ebay. I have been a seller on Ebay for almost 15 years and have been away from selling on Ebay for alitt...

Resolved! Seller doesn't respond or ship, ebay is confused by its own status info

I won an auction (123759106421) for a computer on May 10 and paid that same day by bank transfer:- Estimated Delivery within 4-9 business days- Seller ships within 1 day after receiving payment. Since winning the auction, I have sent 4 ebay messages ...

Resolved! First Class USPS Shipping but DHS Involved?

I ordered an item that indicated First Class USPS Shipping. When I tried tracking the package it was revealed that DHS had the package and "in transit" was the only info provided for 4 days. Then it was stated that the package delivered to USPS but U...

Buyer wanting to arrange shipping for local pickup

I have a heavy item listed as local pickup only. Honestly, it’s just heavy and bulky and I didn’t want to mess with shipping. They’ve contacted my local ups store and have asked if I can take it there after the auction and ups will pack and ship on t...

Stalled return

I returned an item on May 8th, that was not as described. Printed the sellers return label and shipped. Since May 13th this is what the return tracking says: OUT FOR DELIVERYMay 13, 2019, 12:02 PM, DAYTON 08810 AWAITING DELIVERY SCANMay 14, 2019, 2:0...

Resolved! Seller lied about the shipping method

Hello I contacted a seller in Cyprus before buying and asked him about the shipping method to saudi arabia. so he tell me it's registered and tracked mail. When I bought the product three days ago, he did not ship the order, did not respond to my mes...

How to Change USPS shipping to a standard shipping?

Hi, I sold an item and it was supposed to charge the buyer 5$ for shipping but it didnt and considered it free, yet im located in Oman, How to Change USPS shipping to a standard shipping?And why the buyer got a free shipping?

The items have been delivered for more than 8 days, and I have not got the refund from seller yet.

The items have been delivered for more than 8 days. Why haven't I got the refund from the seller yet? I only got $30.00 return shipping refund from Paypal. What should I do next step? Thanks!

label printer Citizen CL-S521Z prints barcode "fuzzy" but rest fine

hey all, I have a Citizen Label printer CL-S521Z, it prints Amazon labels just fine... but Paypal and Ebay labels, the barcode itself looks fuzzy a bit... i'm concerned that they may not be able to be scanned properly by the PO along the way. This ne...

Resolved! Buyer blames us for package disappearing from porch after Post Office delivered.

This buyer also will not go to his delivering Post Office and file trace nor ask his neighbors. We are afraid this will esculate to negative feedback because he wants us to refund in full or replace for free? Any suggestions to smooth feathers or hav...