Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ebay refuses to refund me for had lost my item in Global Shipping Program

Ebay refuses to refund me for had lost my item in Global Shipping Program, saying that Greece my country is out of the Money Back Guarantee Program, and leads .e to PayPal to make complaint there to get my money back!!!!!I got refunded more than 10 t...

Should I issue a refund or reship the item?

I sent an item to a customer, but apparently I selected wrong shipping option. The item went through the post office, but the customer was asked to pay extra fees when the item arrived because of the wrong shipping option I selected. So the item has ...

EMS tracking not clearly Available or missing

When adding a Tracking number , I can't really find the RIGHT item to add a number for EMS - EXPRESS MAIL SERVICEthis is a worldwide Express service mailing system https://www.ems.post/en/global-network/tracking Maybe I can ask the PAypal programming...

Resolved! Pkg returned to me for insufficient postage

Buyer selected USPS Ground, pkg wt/dimensions are correct, I purchased label. USPS returned pkg to me (tracking shows as “delivered” to my address) marked “insufficient postage, add postage, remove sticker over shipping address and reship”. My local ...

Free Shipping?

I originally listed an item for sale on the desktop version of eBay. I marked "free shipping". I later revised the listing to charge for shipping on the eBay mobile app. I was satisfied that the change had been made.The item then sold and it said "bu...

eBay keeps deactivating my GSP shipping policy

I send a pretty good amount of items through the GSP, so it's odd that I go for a while without a sale being shipped through them. August was slow for me, and I really didn't think anything of it. I was then looking at sales for the month and noticed...

Resolved! Flat Rate Shipping from UPS -Something New? Rehashed "stuff?"

Just got an eMail today from UPS announcing a new shipping program calledUPS® Simple Ratehttps://www.ups.com/us/en/services/shipping/simple-rate.page? Anyone have any experience with this service? Looks like something similar to USPS FR Priority box ...

USPS web site experiencing issues for me past few weeks -- anyone else?

I have experienced issues on-and-off over the past few weeks with USPS website, specifically in ordering package pick up. On Sunday I ordered pick up for Monday and got the "Successfully scheduled" page. However, no one showed up to pick up the packa...

Ebay can't close out return for me, why?

A buyer filed a return request, automatically accepted. Buyer claimed to have sent it back but I didn't receive anything. He didn't use the eBay return label and failed to give me any tracking number. It's possible he didn't send anything back at all...

What kind of return label is this?

I am located in the USA and the seller is from China. I needed to return an item back because it's defective, and the seller has agreed the return. But, does anyone know what kind of shipping label this is? Where do I drop it off? Is USPS able to tak...

Is there a list of the mail carriers integrated into eBay files system?

When seller places a tracking number for mailed items on eBay files, there is a choice ofthe mail carriers to select in.Some are quite clear and known: USPS, Deutsche Post, Poczta Polska etc.But some others cannot be known without a special support:J...

Shipping and item delivery

Does your registration address have to match your primary shipping address which includes your street address information and phone # to have the item delivered to the shipping address location. How does a delivery work and how can i be sure it is gu...

Selling and Shipping while travelling

Hi,I would like to sell while on the road full time. I will not have a new address (my legal address will remain the same) but I will physically be in new locations and shipping from wherever I am at the time an item sells.How do I handle this? Thank...

1-DAY PREFILLED HANDLING TIME HAS STARTED- WHAT IS BEST TIME TO AUTO SET? also 'Handling' IS ?

My question is what constitutes 'handling?" until we provide a tracking and print label or must we get a scan from the post office?also what is the best time to preset handling for west coast? ( what would give you the most time?)I also noticed out s...

Global Shipping item not received case

I sold an item to a customer in Italy using the Global Shipping program and customer later opens a case that he never received it. I called ebay and they said do not issue a refund to customer, GSP will cover it. They recommended I contact the custom...