Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

USPS Intercepted

I just lost a charge-back due to an unauthorized purchase on eBay.PayPal email:“We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase.” Checking the tracking i...

Got refunded for the return item without sale tax?

Hello everyone. I bought a pair of jeans on Ebay and paid 10% for WA sale tax. Unfortunately, the jeans arrived not as described so I returned them back to the seller. I got refund for the jeans only without 10% sale tax (which was a separate charge ...

What does “Redelivery scheduled” mean?

I shipped a $200 suit on October 17th and the estimated delivery was October 18th. Today I check the for the latest tracking it says: Redelivery Scheduled NEW YORK, NY The customer has requested that the Postal Service redeliver this item on October ...

Trying to locate the setting to change from USPS retail pricing to discounted pricing.

Currently I am using USPS as my primary shipping company. At one point I remembered that I was able to select retail price or the discount price that my customers would pay. Currently it is set to charge the customers retail USPS pricing. I would lik...

Resolved! Media mail shipping issue

I listed a directory (book) yesterday and it sold immediately, but when I attempt to ship this morning the option for media mail shipping is "grayed" out (unable to select). I didn't use the word "book" in the title and that's most likely the cause, ...

Welcome to the Generation RETURN!

Can I just say how sick and tired I am of people who buy without verification and then expect to be able to return it. More specifically in the realm of automotive parts. I'm the seller. I do not know what kind of car the buyer has or what kind of cu...

Combined Shipping

I would like to know why EBAY can control if you accept Combined Shipping request. If I have a sale going on people are not allowed to request an invoice, Then when you refund the monies we don't get a credit like we did with Paypal once your on Mana...

late shipping

I put my store in vacation mode last week and in the bulk editing section changed my handling time to 10 days to cover the time I would be gone. I continued to receive orders, but I kept getting messages from Ebay that my I was overdue on my ship tim...

Return request with NOT confirmed defect. How it works and who pays?

Hello, guys. I’ve stuck with my first unreasonable request. Buyer requested return because, as he says, device is not working. I’ve asked to describe what exactly wrong trying to help and didn’t get any understandable description. Pretty weird, accor...

The trap that eBay has set for sellers: Money Back Guarantee on items DESCRIBED as defective

So, I just learned the hard way, that eBay's Money Back Guarantee is BLIND when it comes to damaged or defective items, despite BEING DESCRIBED AS SUCH. Even though and item has clearly been described as having a small damage, the buyer can just open...

Buyer says he removed tag from shirt he requested a return for

I sold a NWT polo shirt3 weeks after buyer receives it, he opens returnsays shirt does not firalso says he removed tag but shirt has not been washed Basically he is going to return an item that has lost value because he removed tag How do I proceed w...

Free shipping vs shipping charge

What are your constructive thoughts on free shipping or charging separately for shipping? Have you tried both ways and settled on one model, or do you offer a mix of free shipping and separate shipping depending on your items? Here are some of my tho...

how to file a claim through their ebay account with the USPS

I shipped figurine, unfortunately, it was broken. I paid for the shipping 50$ that includes an additional insurance. When you file the claim with USPS they refund only cost of the item or the shipping cost too? Thank you

Held at Post Office at buyer's request.

Has anyone ever had a scan says "Held at Post Office at buyer request" as the last tracking record. At the top of tracking says "Delivery Attempted" in red. It has said this for over 10 days (12 days since expected delivery date). I'm really dreading...

How to ship things that are awkward in size

Hey everyone, I am fairly new to ebay, and I have tried to not deviate from shipping first class mail (under 1 pound) or flat rate boxes...but it's time for me to spread my wings! I have 2 items that I have questions on... 1) I am trying to ship a ba...