Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Has USPS Holiday Rush Officially Begun? Package picked up Monday Dec 1st still not scanned as of 5th

Three packages picked up from a normally very reliable pick up point. 2 packages scanned next day around 6AM, but 3rd package is showing pre-shipment, since Dec. 1st til even now, Dec. 5th. I am getting killed lately, and in a probation for my Top Ra...

Resolved! Buyer returning item question

I had a buyer initiated a return for what he said was a defective item on an item that was listed as "no returns". This is most likely user error so I chose to contact the buyer to help him with the setup of the items. He hasn't responded yet.. If he...

Finding items that can be shipped to Mexico

I have recently moved to Mexico from the US. I have bought countless items through Ebay when I was in the US and also sold many items. Now, I am trying to figure out how to find sellers who will ship to Mexico. Is there a filter I am missing or a sec...

I returned an item.. Seller is not responding..

I initiated a return on an item I purchased. The seller accepted. I returned the item. It was delivered 4 days ago.. I keep getting messages from ebay asking if I would "like them to step in" to resolve the issue, however THERE IS NO BUTTON or I cann...

Shipping Cost Complaints Should Be Directed to Ebay - Not to Sellers

I receive about 3 complaints a week from customers about shipping costs. Sample complaint: "I know it only costs $5 to send it priority from NY to California! Why don't you just stuff it in a flat rate box!" I'm getting pretty tired of responding to ...

canceling a transaction

Hello, I cannot find an item I sold, and informed the customer, how do I cancel this transaction, there use to be a link but I don't see it anymore

shipping 1st class in a priority package

I purchased item and charged 1st class shipping. The seller used 1st class label on a priority box. USPS charged me an additional $4.34 to get the package. I paid, but should have declined. How do I get my $4.34 back from seller? They won't respond.

Postage

Is it really worth sending items via signed 'expensive' postage? - Yes you know if the item has been received and can track it... But then the buyer can say exactly what they want to claim a refund or part refund? Any tips appreciated - thanks

Some lights needed for stuck "in transit" please

Hello there, i have been around as a seller & buyer for a long time but never stomped across such a difficulty with shipping an item to its destination. I have a registered international package sent to US from Greece. Its the second time i send to t...

Resolved! how to change the shipment destination?

By intake the destination address of the order was San Josh CA and I has to be Haifa Israel.How can I change it?

Global Shipping CRAZY Fast

I shipped a huge box 70 pounds 24 x 24 x 18 from Atlanta Georgia to Katowice Poland. I dropped it off at 6pm on Monday and the buyer got it on Friday morning! Shocked, not sure how that happened. Impressed

Package says delivered but also says today was only a projected delivery date

This clutch says says it was delivered this morning but wasn't and when I try to file a complaint it tells me it's in transit and today was only a estimated delivery date.

USPS... why

Crossing my fingers that i'll actually get my package by tomorrow. The one that was in Sparks where I live but went to Reno . Lovely tracking system though.

Adding a handling fee to auctions

How do I add a handling fee to the regular shipping charges? Can I do it when I am setting up my auction. I am just getting back into selling and things have changed a bit. Thank you in advance for any help on this subject!

How Is Tracking Information Used For Tax Purposes?

My wife recently purchased an article of clothing from her cousin. The item arrived quickly and upon examination, my wife found that it would not fit properly. She contacted her cousin who told her to simply send it back. No problem. However, her cou...