Shipping

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Seller has not refunded item, and cannot escalate to ebay

I'm having problems with a seller that, despite telling me that he's requested a refund, has not refunded a phone I purchased more than a week after acknowledging receipt of the phone. In addition, the seller has not declared the phone has been recei...

Odd Refund Glitch

Hello. In the past, I have been able to take percentage increments out of refunds as a re-stocking fee since we pay for the original shipping, labor, parts, etc. The customer is made aware of this as it is posted in each of our listings, and they are...

Buyer has requested item be delivered differently

A buyer has requested (by added delivery note) that item should be delivered to side door of home( I assume they want it delivered to rented property) How do I go about making sure that happens?

Resolved! Shipping Details "Use Cart"

@Anonymous Following up from today's Weekly Chat. First, I use Chrome. My listings like item number 192946099189, which are single quantity listings, have no mention of using the cart to receive shipping discounts. My multi variation listings like it...

Tracking number shows item delivered to wrong address.

The tacking number for an item which I have ordered, shows it having been delivered to the wrong address—which mistake I was able to detect even before the package went “Out for Delivery”, but the USPS costumer care representative said it could not b...

Started a return, package given to different USPS, will the return still go through?

I started a return for my item due to it not working, and eBay contacted the USPS in my city (from what i can tell), although i dont have a printer so i had to print the label from a relatives house in a very close by city, and i dropped the package ...

Buyer gave wrong address and wants me to cancel delivery

I sold an item and shipped it to the address provided by ebay and paypal, it's supposed to arrive in 2 days. The buyer just messaged me and said that there is a mistake in the house number of the address. "Hi! There was an error in the address number...

Shipping label purchase

I just got to say when it comes to new sellers and the payment is on hold and you can't purchase the label is a bunch of bull**bleep** and needs to be changed for new sellers. It has nothing to do with trust, because trust of what? Are people just go...

Bulk shipping labels - no flat rate Priority bubble envelope?

Did I miss something with the new bulk shipping tool? I had an order going out today packaged inside a USPS Priority mail flat rate bubble mailer and could not find the option to print a label for it. I had to revert to the old - and much liked - ver...

Help Please. Question about policy shipping

Hello. New seller here.I hive a Question about policy shipping.When I try to upload a list, the system tells me that because the product is in the United States, I need to change my delivery status, which was 11-23 business days. Now the system confi...

postage

I have a buyer that has paid for an item but wants me to hold the item while he is on holiday. The item is going through the g s p so how do I notify them?

$100 Free USPS Priority Mail Insurance NOT FOR BRONZE level Top Rated Sellers

Just found out something interesting. If you are BRONZE level Top Rated Seller you DO NOT get the $100 insurance, you only get $50. You have to be a Silver or above level Top Rated Seller to get the $100!!! I just found this out today from the eBay R...

Additional Shipping Cost not being included in my sales

I have lots of smaller items that I charge .99 shipping on. I also have set up, box is checked, I call it out in the listing, that additional shipping is .10. However, when customers purchase more than 1 item, they are charged .99 for each item. What...

Myanmar Address Problem

It's not possible to set my address in being in the country of Myanmar either as Myanmar or the former name, Burma. There are many other smaller countries out there which are available to set the address for. Through searching, this problem has come ...

Resolved! Extra shipping cost

I had just shipped out my items to the buyers and I had to pay extra for shipping because the postage I bought from ebay didn't cover the entire cost. I honestly think it's stupid that I had to pay more because of the packaging I used for my items. I...