Shipping

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Resolved! Tracking contiually updates to still in transit - just refund the customer?

If the time window that eBay accepts is seven (7) days for an item not showing any movement through the mail, how come I only have four (4) days to resolve an "Item not received" request? From the tracking number, all I am able to discern is that on ...

Shipping Trading Cards: Optimal Packaging Cost

Hi, I am looking for your advice on how to minimize costs when shipping trading cards (such as Magic, Baseball, or any other trading card that's roughly 2.5 x 3.5 inches). To my understanding there are 3 vital components which are also money sinks:1....

Sent item back w/Ebay return label. Still no refund. Can't get response from anybody!

Mailed back wrongly sent item back on Nov. 9th, using Ebay's free return label & tracking number. Today is Nov. 18th. Tracking info stalls on Nov. 12th, with no indication that item was actually delivered back to seller. Have been issued NO REFUND ye...

Resolved! Item stuck at ERLANGER - Global Shipping Program

Hi, The item I bought has been stuck at ERLANGER according to the ebay tracking for 18 days now.Estimated delivery was yesterday and usually i get my package way before that date. Should I be concerned?How long should I wait before raising the issue ...

What constitutes as defective on a used item???

Hello,I bought a used iPhone 7 recently and the seller sent the item over in a quick amount of time. Once the bidding was the done, the phone sold just above the average value it's selling for on eBay (which I have no issue with). Once I got my packa...

Buyer and shipping cost

I recently sold an item on eBay that I put $20 fixed price for shipping thinking this would cover the cost of shipment. The item sold and I sent the invoice to the buyer but added $5.50 which would come out to 25.50 total to cover the cost of shipmen...

Bought a phone, comes back as stolen.

I recently purchased a phone and when I went to activate it, it is coming back as stolen/lost and I'm not able to activate it. I've tried to contact the seller through Ebay and also through email with no response. All I want is my money back so I can...

im a fan of flat rate everything priority mail

how can you go wrong with flat rate boxes,small,med,large,paded envelopessent priority mailfree or not

Buyer Opened INR, Then Opened Doesn't Work or Defective

Hello All, I am new to the message boards and would appreciate some advise. I have been selling on eBay for some time and have dealt with my fair share of returns, but nothing like this one. I sold a used working Garmin GPS on auction, item ended on ...

Using Ebay's shipping labels with a third party software. Specifically (PSS)

I am currently using a third party software for tracking orders, shipping, and performance through ebay (PSS). I would like to try to use ebay's shipping labels as they are about 1/3 of the cost of shipping as we are currently using. I would like to ...

Changing shipping address after I accepted their offer.

I recently made my first sale for a lot of toy figures and was contacted following the accepted offer asking if I would ship internationally. Their shipping address on the order details is United states. When I had set up the listing I had added ship...

Return package lost by USPS, can seller get away with not refunding?

I recently returned an item that was not as described using an eBay return label - the seller had 30 day returns policy with seller pays shipping. I sent the item back but tracking has been stuck at "Awaiting Delivery Scan" for awhile now. Whenever I...

Return nightmare - with a combined shipment, can a buyer return part of that shipment but not all?

Messy situation. One buyer bought four inexpensive cameras in one night. One was BIN and paid immediately. Three others were auctions. Ebay combined those into one transaction and she paid it as one, which was a sum total of the three winning bids an...

Shipping Charge Question

Hi EBay Community,I’m enjoying my new business on EBay. The app and website seem easy to use and so far no real issues. However, some of the online instructions related to shipping still don’t make sense to me. I like using EBay’s discounted shipping...

How to price shipping in auction when item requires multiple boxes?

I am creating an auction for a pair of speakers. The speakers weigh around 50 lbs. each and are rather large. To put them into one box would make a 100+ lbs. box that is also quite huge, and actually many times more expensive to ship than two separat...