Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Tracking Number

Purchased item and got tracking number from seller. After tracking package it states it is being delivered by UPS to New Lisbon, WI. I live in Ohio?

I am looking for combined shipping advice

I have been selling full time on ebay for 4-5 years now and i still don't know all the ins and outs on ebay. What is the most convenient way to offer combined shipping? I did a search on using the combined shipping rule and the first results i found ...

Refunded money never received items back

I am so upset that I cannot get my items back from a buyer!! It was my late mother’s jewelry. I’m at a loss...EBay didn’t help me much. And buyer isn’t responding to my messages. Ebay told me what to do to refund him and instead of holding the funds ...

Can't print a return shipping label

Trying to print a return shipping label and can't. Printer prints anything else fine but the Ebay label just comes out blank. Tried multiple times. This is supposed to be a free return label. I had to cancel the return for now. Any suggestions??

how do i appeal a decision that ebay made

I feel ebay did not clearly look at all the facts in my case, I need to file an appeal and can not find the place to do it

Messed up returns

I sold an item so someone in Australia it was sent via GSP. Apparently the package was damaged in shipping also breaking the item so he started a return, eBay sided with him without even asking my side of the story. He sent the item back and eBay ref...

eBay Return Policy Needs Revision

eBay Money Back Guarantee means buyers will get their money back if the item they ordered didn't arrive, is faulty or damaged, or doesn't match the listing. This needs to be slightly modified so it does not give buyers unlimited power or blank check....

Resolved! Your ebay label is ready. DUH!

Do we really need a email saying my ebay label is ready every time we print out a shipping label? I already know my label is ready. How? I JUST PRINTED IT OUT! I can hear/see it printing out. Is there any way to turn that off?

Resolved! Trying to figure out zoned prices

I am trying to find out retail prices for shipping first class 14 oz - 15.99 oz. This chart here from USPS only goes up to 13 oz. https://pe.usps.com/text/dmm300/Notice123.htm#_c038 I have also found a chart for Commercial pricing that goes up to 15....

Ebay return handling is nuts .. how much margin do you people think we have ?

These people are over the top, bonkers.Customer exchange request for a larger size (gloves) they purchased. It happens, no problem, we deal with this every day.I already paid shipping to get the item to them and I am going to have to pay shipping aga...

USPS causes late delivery defects!

Absolutely no dang reason Priority mail packages shipped Dec 13 should have arrived "late" - thanks for those defects USPS. Also 1st class package shipped Dec 10 arrived "late" - thanks for that one too. These packages were all shipped the day before...

Returns

I been send all the money to customers when returning a product including shipping or how I should do it help??

Seller not shipping to me country: tips,help

Seller not shipping to my country. I contact with seller and we agree shipping price for my country. What next to do seller?

Package shipping tomorrow shows a delivery date of 1/1/2020, a postal holiday

It even printed it on the label, so the buyer can see that when they receive it on Jan. 2nd. Come on eBay, YOU are causing problems for sellers!!!

eBay refund problem

I purchased a bluetooth speaker from the seller that he shipped using Blue Care Express. They had a problem delivering to my business address and returned the item to him. I requested a refund which eBay refused and told me to deal directly with the ...