Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

After a return is escalated to ebay, does a buyer have to keep in contact with the seller in any way

I have never done a return before, and I am at a point where I'm about to escalate something to ebay for the first time ever. Interaction with the seller has been extremely unpleasant (to put it mildly) and I am hoping that after escalating, I will n...

Item not supplies

Items not supplied. Contacted seller through resolution centre, they kept replying "checking with dispatch". Get this reply a number of times. Without notice ebay closes case because 21 days has expired without apparent communication. Still no items ...

Need some help here, friends!

I need some technical assistance here, friends. A buyer requested a return on one of three pieces of an item she bought and had sent to three different addresses. I accepted the return (I have no choice, I have free returns) and the next thing to do ...

help me what should I do

I have shipped a wrong address and I am unable to contact the shipping companyThere were shipments delivered to the wrong address 4 days ago and have not been returnedWhat do I do, please advise meFedEx Shipping Company does not have email to contact...

THE seller havent sent T he item her.

Pléase i need my money back THE seller havent sent my ítem yet. I need a explaining

Resolved! Shipping rates on Invoice

Hi: I'll try to make sense of this. I sold an item and in the description I said that winning bidder will pay ACTUAL shipping & insurance rates. After the auction, eBay sent the winner an Invoice (not me) in which the value they gave the buyer was $9...

eBay is just mad !, missing pieces and lot of hassle, Police included !?!?

Ordered 2 x 5 pcs but received only 2 pcs, seller afterwards changed the advertisement that it was only 1pcs.Seller refused to refund so I escalated that on Paypal since eBay doesn't provide any possibility to do so, I requested refund of 8.19AUD whi...

Resolved! First Class weight limits now only go to 13oz

Hi, When did we loose the 15.99 oz commercial pricing on First class mail? I have called ebay and even stamp.com and they still have this 15.99 rule shown but all of my listings over 13oz (14oz to 15.99oz) charge some crazy ridiculous price for shipp...

Return shipping costs

When buyers file return requests outside of my 30 day return window, there should be an additional option for sellers to choose that agrees to honor the return but the buyer needs to be responsible for return shipping costs (even for SNADs). This is ...

UPS Over Maximum Size Surcharge -- can it be fought?

I shipped out a large package via UPS last week that I listed as 53 x 47 x 9. I was well aware of the maximum dimensions and measured my package multiple times to make sure it didn't go over the limit of 165 inches in girth (Length plus 2x width plus...

Is there a certain time zone that ebay's resolution / return center operates on, or is it just mine?

I am literally counting down the hours until I can escalate a return due to horrible packaging and a fragile item arriving broken. The seller has been a complete nightmare to deal with. This is BY FAR the most negative experience I have ever had on e...

FedEx via EBay Should Be Avoided!

Ebay shipping, via USPS, has been great for me and I recommend it. Recently, EBay added FedEx as an alternate shipping method. I used it to send an item a month ago and did this because the price shown was about $7 less than for USPS given the same w...

FedEx Smart Post, do you use it, and what has been your experience?

Just wanted to find out if other sellers use FedEx Smart Post and what their experience has been. I have had a couple of packages lost with this service and am somewhat hesitant to use it anymore. However, it is often the most cost effective service.

Shipping & final value fees

I recently sold a large item. I charged the buyer $30 for shipping. I purchased FEDEX shipping through Ebay for $29.59. I don't think that it is fair of Ebay to charge me a final value fee as if the $30 charge was pure profit. I spent almost all of i...

How to handle buyer who damaged item upon reciving?

so they email me this: hi, i received this tightly packed tiny package, shook it down and cut across the top. It was packed in so tightly that the scissors cut two slivers of cloth from the front of the shirt. thanks. It was not that thigh and you do...