Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

UPS says delivered but never got package!

had purchased an item back on 3/18/20 and I thought nothing of it until the tracking number showed that my home was closed and could not be delivered? first red flag, then I contacted UPS and then the seller with address problem, an hour later I have...

Item Sent To Postal Code

Hello, So I recently Bought a Iphone, I made my account through google when I bought the phone and paid I noticed that there was no house Address instead it was my postal code and the city and country. what am I supposed. I also bought another item a...

Increase in 'stuck' packages

So lately I have had a lot of buyers opening requests for refunds due to their packages being 'stuck' at a post office warehouse. (About 4 at the time of writing this) it feels like a lot of them know packages are going to be late due to the virus, a...

Shipping delay

Hello Ebay, Could you please stop allowing people to make a request to return case when the item is still in transit? Once USPS is in possession of the item I have no control over it.

Shipping to Japan with detour Consolidation Center, NY

First, I am not signed up for the ebay GSP. I am confused about a shipment I sent to Japan which consisted of seven plates from a multiple listing. The first unusual event was, that the shipping cost which came up on the ebay calculator was way highe...

Error Code 50023

Received this error code months ago. Dozens of calls, texts, social media posts... EBay places blame on PayPal and PayPal gave a myriad of excuses. The error code went away but now it’s returned. I have several credit cards and bank account linked to...

Resolved! Item not as described. eBay wants me to

Received a device cover, does not fit. Initiated return. eBay says I must pay for the return label, although the reason for the return is "does not fit." I called, and EBay Customer Service via phone is suspended due to COVID-19. I see other errors o...

Drugs that can be shipped to America?

Can I ship Disulfiram for the treatment of chronic alcoholics to America?

Global Shipping Program to Australia NOT WORKING

Over the last week I have had several buyers from Australia who have not been able to complete their orders. They have informed me that when they try to complete the payment they recieve a message that says there are no shipping options to Australia....

Resolved! shipping not working right for anybody here

when I set a listing to 5 day ship and then go look at the listing it is saying more then 31 days ????

What's your return rate in used item categories?

Good afternoon all! I'm a little curious as to what the average sellers return rate is on used items? I've been an ebay seller since 2006 and it seems like the last couple of months. Returns have ticked up a fair bit. Close to the 2 percent mark. I s...

Why do my shipping terms keep reverting to 'free shipping'

I just sold something for little more than the shipping and fees again. This is about the third time. The shipping is changed to free. Luckily it has happened on low cost items so far. I had free shipping set to default. The only thing I can figure i...

Resolved! USPS counter just piled on packages and that's the weight on my receipt

I took 10 packages to the USPS counter and the guy scanning them just piled one on top of another, so the weights kept adding up. I didn't notice until I left with the receipt and saw 2-4 pound items. All of my items are under 8oz. He didn't charge m...

Fake iten refound

I reccently bought a part that is fake for sure. I can't send them back becuz it was shipped to my importer and he sent the part to me in Brazil. First i try to contact the seller whit no sucess and then a open a return request whit ebay. The buyer a...

Voided shipping label in March, still no refund

I voided a shipping label March 18th via Paypal. Normally, the refunds come in 2 weeks. It's now April 20th and still no refund. I did check on USPS the tracking number and there is no movement (not used) On Paypal, it shows that this refund is still...