Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Return issue's. Please help...

A customer opened a return request for an item that was still in transit a day before it arrived. The next day when it arrived, he refused the the delivery. Never used the return label to return the item. Item is returned by USPS and lost in transit....

Shipping costs changed on active bid?

I’m currently an active bidder on two items. When I click on the listing, the seller has an item cost and then a given amount (say $10.50) as shipping costs, but in my personal feed when I look at my active bids, it says the item cost as the same but...

Resolved! SOLD ITEM FOR PARTS/NOT WORKING - BUYER WANTS TO RETURN ITEM FOR NOT WORKING.

Sold Item for Parts/Not Working - Ebay allowed seller to return item. I listed a computer mouse last month and stated in the listing that after you plug it in after a few secs the cursor gets stuck on a vertical axis and that the mouse could be broke...

Why do I have to use "Buyer Selected" shipping when ebay gives me other options?

My interpretation is "Buyer Selected" is optional. Otherwise why would ebay let you not use it?

Ebay horrible customer service to sellers

So I have sold, shipped and delivered a pair of shoes size 10.5. The customer is now claiming that I have sent the wrong item, she received a pair of shoes size 10.5 but really wants a size 8. This is the very reason I don't accept returns. She has f...

Returning a package from Australia to the US - help needed.

I sold an item to a buyer in Australia in early April. Just as the corona virus hit. We had no way of knowing the problems that were developing. After 6 weeks the package had not arrived, the buyer filed an Item Not Received claim and eBay eventually...

inconformidad

Hice una compra de un reloj hace meses por eBay; como no llegaba, pedí el reembolso y el vendedor muy amable lo hizo este 4 de junio....como es posible que eBay me diga que mi cupón ya no es válido, cuando en sus páginas me garantizan la devolución d...

return from China stuck in eBay's consolidation center in Benesville, Illinois

Return from China is stuck in eBay's consolidation center in Benesville, IllinoisIt was brought back to US by San Francisco Express which says it has delivered it to eBay's consolidation center in Benesville, Illinois. Ebay cannot track it any furthe...

Return Shipping Label

I tried to print a return an item as part of a dispute (item not as described) but received 4 eBay emails stating label couldn’t be generated. Each email included the seller’s mailing address but no explanation or guidance on how to resolve the issue...

Resolved! Deduction for damaged return?

I have searched before asking but I can not find this. Sorry if I missed it I am kind of new at this.After an item is returned but used or damaged, can a deduction be made on the refund? TIA

Resolved! Catch the lie

There are some people who lie that they have not received the item but they got the item.how do we know when whether they are telling truth or lie?

Shipped an item and it was returned to me, but tracking says it was delivered to the buyer?

Can someone explain the steps for refunding my buyer her money? I shipped out a item and yesterday it arrived back on my doorstep and unclaimed. But if I look at the tracking it says it was delivered yesterday to the buyers address?? The buyer wants ...

lost package policy

hello all, i am looking for a simple answer to a not so simple question. it appears that the usps may have lost a package i sent, that did have tracking on it, and my buyer is getting impatient. they have already opened a case even though i have told...

DEALING WITH ABSENT SELLER WHO CANCELLED PURCHASE & NO REFUND IN 10 DAYS!!

My first complain is how can eBay be a billion dollar company and they have ZERO phone help available (because of Covid19 ?)! Even smaller businesses have people working from home doing phone help! I've been dealing with an absent seller, cancelled i...

Resolved! The buyer has not returned the item by the deadline June 17, eBay still leave the case open?

The Buyer Open Return Request: We've asked the buyer to ship the item back by Jun 17. Wait until you get the item back before issuing a refund.The buyer has not returned the item by the deadline June 17 with a paid shipping label by me, but eBay stil...