Shipping

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In preshipment week listing not found

I made a purchase a week ago. USPS # has been pre-shipment 6 days. Seller has not responded to email asking status. When I click on the listing number it is no longer there. How do I get money back.

Questionable purchase from a questionable seller with a questionable tracking number.

I bought something from a seller with DECENT seller feedback. I noticed everything they sell is from China but this listing says shipped from the US. Before i purchased i asked the seller about it and they assured me (in broken English) that it will ...

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Return question (from the buyer's side) Where is the label?

I bought a loveseat cover, the seller sent a chair cover. Okay... stuff happens. Seller has free returns. I open a return for wrong item sent, which was auto-accepted. Seller has to send a label by today, 8 April. The return still says "Get ready to ...

Selling International Help / Avoiding Scams or Returns

Hello community, I hope wveyone is safe and secure. I sell quite a bit to international destinations. But when I sell high end designer stuff I start to get squemish. I have been scammed or tried to be scammed numerous times and wish to avoid it all ...

Buyers are selecting Priority Mail shipping when my listings only offer FREE Economy Shipping

I've noticed on a few of my sales that buyers have selected Priority Mail shipping on my listings that offered Free Economy Shipping. I ignored their selections and shipped the packages with First Class. I haven't contacted eBay as yet, but am wonder...

Has Ebay changed the return policy to 30 days?

Hi! As of April 1st I noticed the system is now giving buyers 30 days to ship a return as opposed to the previous 5 business days. Is this the new policy? Sellers with a 30 day return policy could now be without their item for roughly 60 days?

Resolved! Buyer says my first class padded envelope had nothing in it, I see a slash mark on the back

My buyer says he received my first class padded envelope but it was empty. He sent some pics, there is a noticeable slice / slash on the back, plus the envelope is dirty. What do I do? Item with shipping valued at about $9. Thank you in advance. I ap...

Generating a scan form to print problem

So I have 2 other id's on ebay that I sell on each. I am going to be going to a different town for the summer and taking my items with me and they want me to use a scan form, I do not need to where I am now. Unless the virus gets me first. Today on 1...

Buyer requesting a refund

The buyer requested a refund, only a week after making the purchase and the product had not yet arrivedEBay has already deducted the money from my Paypal account and returned it to the buyerHe will get the product for free now. I want to protest this...

Items with no shipping to Puerto Rico are being purchased by buyers in PR, large box via FedEx

Today a small item (USPS 1st class shipping) with free shipping sold to a PR address, which is fine. Yesterday a large bulky item that I ship with FedEx (free shipping in my listing) sold to PR, which would be about $20 extra to ship to PR with FedEx...

Resolved! First Class Package Limits

I have a bubble mailer (with contents) that would be considered a pacakge. The dimensions are 14.5 x 9.5 x 1 and weighs 14 oz. Ebay shipping calculator is giving me First Class Mail as an option, but I thought these dimensions were too large for firs...

Need to Void Ebay International Label

Hello...I sold an item to someone in Canada, and somehow, accidently printed out a label for Ebay International Delivery/EWR. I don't know what I did wrong, but I printed a new label sending the package directly to the customer. I went to VOID the la...

Historical Shipping Times

The chat is closed so I can't post a follow up question brian@ebay - but I've always wondered something about historical shipping times. If a seller's historical shipping time is next day- but they temporarily extend their handling to another time fr...

I did not get money back

Dear, i bought a some artikal and he did not come. When I asked for a refund money, the refund did not materialize.Please check by order code: Tracking number: LW505068140CN and solve the case ( contact the seller and return my money ). Order status:...

Item damaged in shipping - how to process replacement

I have a buyer that received an item 15 days ago but just contacted me day before that a piece was broken. Meanwhile they opened a return case. In communicating with the buyer I asked if they wanted to return all the items, receive a refund for the b...