Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

How long can a return wait at a PO Box for the seller to pick it up?

I purchased an item, but when it arrived, it did not match the seller's description. The posting said I could return it for any reason, so I started a return, shipped it and it arrived to the seller's PO Box 2 days ago. The seller has 5 or 6 days to ...

eBay won't print bulk shipping label

I've tried doing this twice for a combined order - I would normally just print a label for one order and input tracking manually but I'm insuring everything together. I'm able to combine the order and input weight information, but once I submit the l...

How to make return label, with insurance and no specific date

I hope someone can help me with this. I need to make a return shipping label, with insurance, and one with no specific date to send to someone. Ebay's return labels don't have a way of including insurance, and it was an expensive item. I also don't t...

Got scammed with a fake item, need advice.

Hey guys, long story short, I made a stupid mistake in trusting the seller and got sold a fakeSupreme hoodie. The seller sent me pictures of a different item and claimed it as his own. I'm currently going through the problem solution centre with eBay...

Resolved! USPS Damage Claim

I sold an item on here that was definitely On the delicate side. I wrapped in a TON of bubble wrap, fully in tact at the time. A few days later the buyer said it arrived damaged and sent me pictures, it was completely broken. I filed a claim with usp...

Buyer returned an item damaged. Ebay still refunded the buyer

Probably nothing new, but yet again, a buyer damages an item, returns it, and somehow we still have to eat the cost. Not only do we lose the money, we lose the item that is now broken, and we lose the shipping cost for roundtrip service. When will eb...

Fully refunded buyer immediately but never received the item, no response from either buyer or eBay

Hi, Can someone help me with my situation please? I'm a new seller on eBay. I sold my expensive carved jade bangle for 200, almost half the price I paid for originally to a buyer in Texas. The buyer recieved the bangle and issued a refund request. I ...

USPS Begins Automated Package Verification - Fees?

As a seller with mostly "free" shipping offered. I could save a lot of time daily if I simply set every package to 8oz. 6x4x4" and slap labels on them all (as opposed to weighing and correcting each package after I've packed them - I'm often making s...

Seller stalling on refund, language barrier maybe?

I bought an item, turned out to be counterfeit. Contacted the seller to request a refund and return. The seller didn't dispute that it was bogus, agreed to the return, promised a quick refund. I got the message that the seller could not print provide...

Resolved! I haven’t received my item and the seller promised to refund but ..nothing

Hi,I received the product (LCD Screen and Digitizer for LG G3) on 29th of March 2017. For ten days (until 10th of April) the screen was operate smoothly. From 11th of April, i had many issues and eventually the screen stoped working. I informed the s...

Package was Delivered to Wrong Address- Is the Buyer or Seller Responsible?

Okay, if any one here can offer some advice on this situation, I would greatly appreciate it. Here's the situation: I am the buyer. I bought an item on eBay recently (I both buy and sell on eBay from time to time so I have a bit of knowledge on the b...

Where Can I Purchase A Side Loader Box?

Hello all, I'm looking to purchase a side loader box approx 17 X 5 X 17. I just need one box, but I'm willing to purcase 3 of them. A poly mailer of that size will do as well. After several online searches I have been unsuccessful in finding either. ...

Buyer wants to return item

So I sold a women's denim jacket last week...they received it today and wish to return it because they thought it was a men's jacket and I did not specify in my description. I did list it in the correct category (women's jackets) I don't really want ...

Delivering The Goods

How do I show ebay that I've delivered the goods to the buyer, who just lives down the road from me without getting docked for uploading tracking number late,,,,,,

GSP package lost in limboland

Ebay says item shipped 7/18. PBI receives it and as of 7/25 in item information on ebay it is "in transit to destination carrier". Some outfit called subcontractor wnDirect is allegedly supposed to have sent it to USPS (the destination carrier I assu...