Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Global Shipping Program hijacked my product

I just sold an item at auction and, unknown to me, the purchaser was international. For the first time ever, I got a message that everything would be handled by GSP. I've had many other international shipments and none were handled by GSP. So, why no...

What would you do with this case?

I'm in a bit of a strange situation and need your advice. I bought a film camera from Russia about 5 weeks ago. The seller has about 30 feedback (from buyers) and it's mostly positive (2 negs). For a few weeks I kept checking the tracking info and it...

Printer Toner Arrived in BADLY Damaged Box

Hello all....I've been on Ebay for years, and rarely had issues when buying. I ordered a brand new Brother laser toner in original unopened box. It arrived today in just the OEM box WITH NO PACKAGING. The seller slapped a shipping label on it and sen...

Free Shipping to US - Customer Paid shipping to Canada

I am currently offering free shipping to US customers - but want to start dabbling in international shipping. How would I set my listing up to offer free shipping to those in the US, but customer-paid shipping to Canada?

Resolved! Global shipping question

I have an offer from a person in Finland on an item and can easily be shipped by me using USPS. Are there any advantages in going thru the global shipping program? Am I more protected? Is there additional cost for my buyer? I do think the less an ite...

Buyer has not made any persons available to recieve delivery of his parcel.

Hi Guys , n girls Buyer has not made any arrangements to receive his parcel tracking was uploaded day of despatch courier has made 3 attempts to deliver and left a note through the door. Buyer contacts us calls the courier an idiot as they will not d...

Tracking and insurance?

I haven't sold anything on ebay in a few years. I went to set up an auction the other day and things seem to have changed. I see how to choose which delivery company I want to use but no way to add tracking and insurance. Is that automatically includ...

Buyer won bid with "local pickup only" listed for shipping. Won't pick up.

Need some help here. A buyer won the bid, and paid for an item which showed "local pickup only" on my post. He repeatedly asks me to ship it from Kentucky to New Jersey. The item is too large and heavy to ship (hence the "local pickup only" designati...

return costs

Additional return costs incurred by buyers over and above return labels are not in spite of the current Consumers Laws taken into consideration either by Papal or eBay Why If an item has had to be returned because a Seller has proven to be completely...

Bulk edit handling time for 3000+ listings

How do I bulk edit handling time for 3000+ listings without clicking the box on the left of each listing and editing only 200 listings at a time?

Resolved! Return of a counterfeit

In a nutshell, bought an item, got sent a counterfeit. Complained, seller didn't dispute that the item is fake. Wants a return. Ebay contacts them to send me a pre-paid shipping label for the return. Get a form letter back saying that they can't send...

Lied to and threatened by seller

I recently bought a high end antique watch from a seller. It was stated that the watch was "serviced" meaning the watch had recently been gone over and was fit for use. Long story short I had the watch less than 3 weeks before it exhibited eratic beh...

Seller from Excluded Country Purchased Items

I recently have had a seller from an excluded country (China) purchase Chinese antiques from me. I am under the belief that it is against Chinese repatriation laws to import or export Chinese items made before 1912 and they will be seized by customs....

Return accepted, buyer says they shipped the item but I haven't received it.

A customer purchased a game from me on April 7th. May 9th they asked for a refund because 'the game does not load after a certain mission'. Unfortunately, this is within the 30 day time period from when they were supposed to receive the item. I accep...