Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Seller won't provide a usable return label for damaged cards.

I've been trying to return a damaged "fake" booster box of Magic cards since they arrived on May 19.The seller shipped me a $300 booster box in a plastic bag with little to NO packing. Needless to say it arrived crushed and ruined. After my month lon...

Resolved! Large Flat Rate Priority Boxes

Can anyone tell me the rate through Ebay for a large flat rate box, I know the actual postage cost through the PO but I do not know how much it is with the Ebay discount. I am not a top seller, so I would not get commercial rates, just a part time se...

Resolved! Shipped Fedex but returned Usps Priority?!! Why do I have to pay that?!

Shipped Fedex but returned Usps Priority?!! So I got another bogus return where the buyer lied about the reason for return to get out of paying return shipping which is one issue esp when I offered so called "Free Shipping" which I'm told I can't hol...

Tried to report a problem with a returned item ...

We tried to report a problem with a returned item. We entered an explanation and a jpg (see below) to explain why we believe the reason for the return is a complete fabrication by the buyer. (Amazon Kindle Fire HD10 HD 10 7th Generation) (12420100445...

Resolved! Need Advice Please

Having a dilemma I've never had before & need advice.I have a heavy, cast iron sink for sale as a Buy It Now/Pick Up Only.I'd like to have any prospective buyer examine it on site and pay cash if all is to their satisfaction.However, there is a persi...

Resolved! caught in round robin

Hello eBay,I am requesting your help resolving an issue with a seller. The transaction ID is 392543847011. I have been in contact with the seller since the original purchase April 23rd 2020. It appears on the eBay site that if the seller continues to...

Is Fedex still ripping people off with supplemental shipping fees?

I shipped two items in April and in June Fedex came back with a 100% supplemental fee on each, meaning that each sale COST ME $30. There's not enough information in their fee description to figure out exactly what they're complaining about, but I won...

Does seller refund shipping cost when item is damaged?

My customer is threatening opening a case against me because I did not refund original shipping cost on her item that was broken by the USPS. I packaged it well, but the USPS did not care for the package and marked it as visible damage upon arrival. ...

Ebay so far has been no help, not sure what else to do. Buyer did a fraudulent return to me.

Been trying to deal with ebay for the past week on this and it has gotten me nowhere. I sold a car radio that had a screen, navigation hookup, software. The buyer filed an" item not working" return with ebay, so it forced me to accept the return. I s...

Can I ship now?

I just started selling on eBay. I just wanted to make sure im doing the right thing. It say Paid-Ship now on eBAY and where is it indicates that I received clear payment? isn't there supposed to say Ship now or something like that?

Can you combine two seperate items and combine shipping to give buyer lower cost?

I have a buyer that bought 2 seperate items, one is paid for and the other he has not paid for yet. I can easily fit both items into one box and he's asking if he can get a discount on shipping. Is there a way to easily do this rather than have the b...

Resolved! USPS lady said I can print all bar codes out on a sheet of paper ...

So, instead of dropping off in the drop-off box, a few days ago I started to go up to the counter and let them scan in front of me. (And, sure enough, my late shipment rate dropped down to 0% from 2.16% in just a matter of 3 or 4 days.) A few days in...

Seller ships late, responds late, & gives buyer wrong/incorrect tracking #, still no contact...

In need of advice please. I bought/paid in full for an item on Wednesday June 10th 2020 because it was perfect item at perfect price with free and gaurunteed delivery by the following Tuesday (Today is Monday) June 16th 2020. After no confirmation fr...

eBay and returns.

I purchased a new governor for my ford tractor from a seller in Michigan. I contacted eBay and they recommended I contact the seller. The seller told me to go to the post office and return the part, which I did. I even have my receipt that proves I r...

Refund not going through

I initiated a refund to a buyer last Thursday, the 10th. It's now the 15th, it still says the refund has been initiated and that ebay will email me when completed. I've never done a refund before. In the mean time the buyer has asked what's up. I don...