Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Lost Package. Plants will be Dead. Now What?

Hello. I bought some trees. The seller seems like a nice person. The package tracking says, "Shipment Received, Package Acceptance Pending" and no other information is available. It's said that same thing for five days, unfortunately. The seller said...

Trying to opt out of Fast N Free

90% of what I sell is shipped in an ordinary stamped envelope. Cheap stuff. I always ship out the same day if purchased before 2pm. After that, it goes out the next business day.My problem is, the USPS has such issues delivering within ebay's Fast N ...

Sent item to wrong buyer

I sent an item to the wrong buyer. Im bring to get the item sent from the wrong buyer address to the correct buyer. I tried to change the from/to addresses on the orig ship label and create a new but the system will not allow it. No contact via phone...

Shipsaver is making me crazy!!

Item sent to Sweden is apparently sitting in Korea. Its been about 5-6 weeks, and buyer is VERY nice. I insure all international shipments thru Shipsaver. Followed their directions on how to file a claim for this...got a response that they're working...

Calculated shipping but buyer underpays

I use calculated shipping in every listing. I measure weight and dimensions and yet about 10% of my listings having underpaid shipping from the buyer. Is this a glitch? Is there something I am missing. I have read through other discussions and they f...

Changing a postage service while auction is luce

Hi i want to change the postage service I have given on my auction to a speedier 48hr and more compensation. It is live and has bids. Can I just wait until the end , post with my chosen postage and contact seller or do I have to stay with the service...

Lock down situation

What about the stupid buyers that opens a case for "NOT RECIVED" in the situation of Corona Virus.Registered parcels are stopped moving and those buyers are opening cases.Ofcourse those parcels will be delivered at some point, but what about the ACCO...

Global Shipping Center

I have sold globally for years with the Global Shipping Service. The last 3 sales were last week. One in Canada and two to Australia. The Global Shipping center sent one invoice to one buyer in Australia and that was fine, no problems and shipped out...

Unrecognized Carrier, China-EU train, can't upload tracking number, eBay shipping late defect

Hello everybody!Thank you for your great tips and advises.I need your help today with a problem I encountered. Due to the corona, my warehouse in China has started shipping to EU using the China-EU train.The tracking number we get starts with a "TZTE...

Resolved! Missing "tracking number"

Hello,I just found that web-page "Purchase history" has changed and I cannot find "tracking number" now.Could you please tell me where to find it?It is the very first thing I need to tell to my carrier when talking about delivery time.Thank you very ...

Refund for shipping label over 5 days during Covid19 shutdown

How do I receive a USPS postage refund when my local Post Office was not accepting packages for a week due on the Covid19 virus. I printed the label and later found out my local Post Office was not accepting packages that week. When I informed the bu...

Warning Scam : Returning counterfeit items but Paypal Refund to customer

As a trustworthy seller, I'm in the business for so many years. Recently I have encountered a big lost for the terrible scam that buyer who use PayPal get refund by sending back a fake jewelry which make me lose about $5000. I just wanted to warn oth...

No updates for days??

So pretty simple thing I bought an item on April 22nd. Its expected delivery date is May 1st. But thus far it says item shipped but that's it. I have a USPS tracking # for it. But the tracking always shows "label created. Not yet in system". Its almo...

Hello. Please tell me how to refuse a paid order. So as not to spoil the statistics.

Hello. Engaged in sales recently and did not come across this. And faced with such a case. My buyer bought goods with Bayamon PR 00956United States. When I started to arrange delivery, the price for it went 130 dollars through the service that I cons...

Ebay International Australia Shipping Nightmare.

Recently had many issue with International shipping to Australia through LAX Ca region airport. I am in WA so that is where they go through. I am not even sure if I will have to file an insurance claim soon and never had to do one before. Anyone know...