Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Combine shipping error anout a handling time.

I usually have 5 business days to ship item.When I sold some items with combine shipping, the handling time was shorted to 3 days from 5day.All my items do not have 3 business days, a handling time.I wonder why this sort of phenomenon occurred. If so...

USPS shipping priority mail to the wrong state and still in transit, it's been 11 days

Does anyone have this situation that USPS shipped the package to the wrong state and taking unusual long time to deliver? I shipped the package by priority mail 11 days ago. I'm checking the delivery status everyday. The delivery destination is in Co...

Why won’t EBay step in and help

The item sent to me was not the item pictured and described! I contacted EBay and asked them to step in and help and they didn’t do anything that I am aware of and now when I go to my user page it just says it was resolved on May 29th! I just what to...

Notes left by purchaser

We have an item that keeps being purchased in the last 4 or 5 probably 15 or more. By different people that are sending it to different people that keep leaving notes that say (copied from our order page)Buyer's note: Hello! This is a gift. Don’t inc...

An item was lost and I have not received a refund from Ebay

I bought an item on Ebay which was shipped through their Global Shipping Programme. It was handled by "Pitney Bowes Ltd." and lost while at the airport outside Oslo. I contacted the seller, but it is obviously not his issue as he did not have control...

Return label

I was sent a return label for a refund but the post office would not take it due to the size of the item and type of shipping (priority mail). I tried to contact the seller and they told me to just leave it at the post office out back. What should I ...

Ebay postage charge to buyers.

I have recently noticed that when buyers purchase items and EBAY adds the postage cost onto the invoice, based on weight and zip code, it is many times sufficiently greater than the actual cost in the system when printing shipping labels. Example tod...

Vanilla Gift Card Return

I bought something on ebay with a Visa Vanilla gift card, I cancelled the order and asked for a refund, I got a rerun receipt from PayPal through my email but when I check my card balance it still says I spent that money, Is the money gone forever?

The problem with the purchase and how to return your payment.

Hello everyone! I ran into a problem in which I do not know what to do. I bought a promo code from Ebay for the Razer mouse. The seller indicated that the code works only for Razer Cyprus, but delivery is available for all European countries. My frie...

Buyer sent sharp steak knife back to me in Handbag Return

I offer free shipping and free returns. Buyer emailed me after I mailed her purchase stating it was a “mistake” and someone hacked her account. I told her to simply return, and contact EBay and PayPal about the supposed “ hacker “ issue.She did mail ...

Standard Shipping: surcharge for Alaska, Hawaii, and Puerto Rico

Our company currently has approximately 40,000 active listings. We use maybe 4,000 different box sizes, and many items DIM OUT meaning that the dimensions of the box increase the billable weight of the item or may even include additional handling or ...

Fraudulent buyer sent back box of rocks after requesting return

Hi, So my buyer (sneakers) complained they were not in brand-new condition (untrue!) and requested a return though my policy is not to accept returns. eBay said I had to accept the return so I sent the label. He looked up my phone number and gave one...

State is missing from packing Slips today. Anyone else?

Looking for new seller on ebay to buy my 10 x 13 poly mailers

looking to buy about 50 pieces 10 x 13 poly mailers, my usual seller's ratings have gone very low, not sure what happened. I usually pay around .15 each. Who do you buy your poly mailers from ? Looking for good feedback also, most are terrible, also ...

USPS Damaged item

So I sold 4 collectible items for $800 and shipped them packed well together and 2 were damaged. I filed the claim with usps but the thing i dont understand is, what if the buyer sends back to me, and should i refund now or does the buyer technically...