Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

How to get a refund for damaged item

I purchased some vitamins almost a month ago that just now arrived today on ebay when they were supposed to have been here 2 weeks ago. That was bad enough, but when they arrived today they were crushed with powder coming out of the box. I had alread...

Help-Issue with Price Increase Through Global Shipping Program

Hello, Recently I purchased six magazine sets from the same seller in the UK which were done in separate listings. I purchased the six together but the next day the seller informed me that since they were purchased together it was only giving him one...

A new record! Item took 56 days to get here from Europe.

Bought two stamp deals on March 17th. Both mailed to me on that same day. #1 item sent March 17th arrived on April 9th #2 Item sent on March 17th arrived today, 56 days later. Actually from Eastern Europe, Czech republic sent 1st class by I assume sl...

Difference Between 2 International Shipping Options for Small Packages

New to International Shipping.My items are small. I ship in bubble envelopes that weigh 1 to 3 oz.What is the difference in price (and any other difference) between :"Ebay International Standard Delivery"and"USPS First Class Package International Ser...

having a probelm with fedex shipping

I am having a problem with FedEx shipping, not the shipper.I need help solving this problem I am having with FedEx shipping.The problem is at local FedEx facility UKIAH, CA 95482.the shipping information is being changed.This is from a FedEx tracking...

Package says "In Transit" since April 13

Hi, I have a package that I shipped to a customer on April 4 2020, and it has said "In Transit" on the tracking since April 13. How do I find out where my package is exactly because I want to get this to my buyer.

Damaged and wants refund...I am having trouble believing them.

Buyer claims item (expensive) arrived damaged and wants a refund. Claims they have tried to send me pictures twice, but nothing is ever attached. I just told them I will need the item back to file a claim. Question; who pays for the return shipping, ...

Buyer buys item then once shipped asks for a refund

Hello can someone give me advice on how I should proceed. On the 24th of April I sold a digital game code on ebay, which was bought and paid for. however 7 days later the buyer contacts me from his ebay account saying: "Hi, the 24th of april my ebay ...

Resolved! Shipping options--am i missing something?

So like most, I just LOVE the shipping page now! /sarcasmUnfortunately, going back to classic label doesn't work for me anymore. I got all excited one time when i got classic label--but it was only for an item going to an APO address. Oh well. I have...

Resolved! Surreal USPS Employee Experiences

There is one small post office located in a strip mallwhich I occasionally drop-off at when in the area.The only employee I have ever seen, a lady appearingto be in her 50's, never fails to disappoint. Yesterday, was no exception. I walked in, the on...

Resolved! Why can't I select Media Mail?

Hi, I just created a listing and I'm not able to select media mail for the shipping service. Any ideas on how I can fix it? https://www.ebay.com/itm/United-We-Stand-by-Ross-Perot-Signed-First-Edition/233227095827

Resolved! Aramex Shopandship NY loosing Packages

Hello, Would like to share bitter experience with Aramex Shopandship. I had bought a product from ebay seller, shipped to my Aramex Shop and ship address in NY, As per USPS Tracking it was delivered on 27th of April Morning.USPS Tracking: 94055082054...

USPS scanned then unscanned a package - will label still work?

Just ran into a situation that is probably not that common, wondering if anyone knows the answer. I went to drop off some packages at the post office and usually ask them to scan it and give me a receipt (for proof of acceptance and also for my own r...

Packing Slip now no longer shows price paid and shipping - did I miss another change we asked for?

Yesterday all was fine, but today, my packing slips print without the price the seller paid, the shipping the seller paid, and the total. If I try to edit it, that info is seemingly not available to add to the packing slip. Is this another change tha...

PLEASE wear a mask at the PO

I have the PO pick up packages but sometimes drop them off. I was aghast only the employees and myself were wearing masks yesterday. It's a small town but still with 5 people in line and not one wearing a mask it is a problem. Not to mention the thre...