Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Que paqueteria usa eBay en mexico para la entrega de paquetes

Que paqueteria usa eBay en mexico para la entrega de paquetes, ya que pedí un articulo y solo aparece con en numero de rastreo que ya llego a mexico pero no indica por que paqueteria se entregara o para rastrerlo en mexico

Resolved! Do not know what to do: Shipping Address Issue

I sold an item on 4/25/20 (Saturday). Shipped 4/27/20 (Monday). I received a message from her on 5/1/20 saying I sent item to wrong address. I informed her I sent it to the address listed on eBay (P.O.Box). She said the P.O. Box is no longer valid. S...

Received a refund for only one item in my order

Hi there. I ordered 2 items from a seller in the same order, both are small enough to be shipped in a single package, I waited until the estimated delivery time had passed and I didn't receive my items so I contacted the seller (pressed "Contact sell...

SpeedPAK once item enters US

A problem from the past. Ebay tracking site indicates package delivered to recipient. I was outside the day the item supposedly arrived. I saw the postman and he did not deliver any parcel. Once USPS receives the item, they place a USPS tracking labe...

I returned an item. Do I still have to pay Customs Duty?

I purchased a $1,000 item from an international seller. I returned the item and a month later I received a Customs Duty charge of $200 from Fedex. Do I still have to pay this? This is not a complaint, I just want to be clear on how this works because...

Resolved! Purchasing insurance via Ebay

Hello, Couldn't post this where I wanted to in Selling, but as long as I get an answer I'm happy So I had a question about insurance when purchased via ebay. Once I sell an item and decide to add insurance to cover my end in case the package goes mis...

Resolved! Japan post ??

So I ordered an item off eBay from a seller who has positive feedback. And my item was shipped through japan post to the USA. It was supposed to be here 5 days ago but the item is still just a tracking number. I’m not sure if it’s in Japan or the us ...

Blank Return Label

Im trying to print my return shipping label and it prints blank. I printed a return for another seller no problem. I have tried on 3 different computers, printers and get the same results. one sellers return prints the other sellers does not. both se...

Think im getting scammed on a return

I sold a jetski motor bottom end, I hand delivered the item to the buyer. The buyer looked it over and was satisfied. A week later I get a request for a return. Seller states theres 'brass shavings' in the lower end. I requested pictures and he sent ...

No longer doing local pickup offers

So today a person in another state bought an item from me, but the person picked local pickup instead. I decided to let it slide this time as the shipping isn't too much, but I decided after that I figured that local pickup is no longer something I'm...

Resolved! Fishy shipping address

Hi, I got a purchase from this address:I always check addresses before shipping to prevent bad addressing, and this time I was unable to find a valid address on neither google maps or on google.https://www.google.com/maps/search/Sofia+1111+Char+stree...

Shipping Details Page

The Shipping Detail Page has changed. Prior simple entries have changed. The page does not allow to add a handling charge or shipping method as a simple entry. Now there are these Policies. The Policies are prefilled with selections like the ones bel...

What's the smartest way to ship a cloth face mask?

Note I didn't say cheapest, nor did I say the safest, or fastest. Considering the size and weight of a cloth face mask, along with available shipping services and packing methods. What are the smartest choices considering cost, speed, packing, risk, ...

Combined shipping & partial return & IPN

Hey there, we allow our customers to buy multiple items in one order to reduce handling time on our side and reduce shipping costs for the customer. When a customer now buys two items in an order and decides to return one of the items after a week it...

Resolved! eBay shipping calculator incorrect

I sold an item for which I received less in shipping $ from buyer than I should have. I'm not complaining about him. I list the item at 12 ounces, which should be $4.18 +.50 handling fee, or $4.68. ebay calculated and charged him $3.70. Fortunately I...