Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! EBay closed buyers case but now buyer sent item back to me

Need some help/ advice.buyer opened a case/return saying I sold her fake jeans (I did not and could prove item genuine) but to prevent messing around I accepted return. Continually chased buyer as item not sent back and after 21 days (and me messagin...

Not returning item not belonging to you

I recently sold 8 items to a person in R.I. but by accident sent them to the wrong person in Mi. When i realized my mistake i emailed him to try to get the items back $215.00 worth but to my amazement HE was mad at me ,swearing as if i did it on purp...

claiming for lost parcel with packlink

packlink have admitted that the parcel is lost and emailed me a claim form , they insist that I have to fill the form in even though it will not let me upload photos.I have emailed all information and photos of invoice and hermes parcel receipt. I Ca...

Returning items to sellers on ebay

I returned item to a seller on e-bay using thee mailing instructions from e-bay it was tracked to the seller then it was returned back to me. What do I do next. The seller is not answering his phone.

Resolved! Global Shipping

I'm reading through all the past discussions about international shipping and the Global Shipping Program and reading a lot of negatives about GSP. Many of the comments are from a year or two ago. Are there still problems with long waits for the buye...

Resolved! USPS Priority shipment stuck in "In Transit to Next Facility " for almost a week

In the past, I've had plenty of issues with packages being stuck in the "In Transit to Next Facility" no-man's vortex, but only with First Class packages. Now, I have a USPS Priority, insured, signature requested shipment that was last updated 6 days...

Filing an insurance claim through Ebay - No "Create Claim" option

The buyer contacted me and reported that the item I sent via Priority Mail arrived damaged.I don't know if she will but I asked her to send pics of the damaged item and packaging.I looked up "how to file an USPS insurance claim through Ebay." I was i...

Post restrictions prevented me from receiving item

Back in early April I had purchased something from a seller located in Japan. As it later turned out, Japan post had suspended several types of outgoing shipments due to the global pandemic (as stated on the official site), so of course, my item was ...

Does eBay even care about its sellers??

Why is it that eBay will always side with a buyer no matter what? Over 30 days and they still allow a return/refund, don’t honor their global shipping policy( buyer just went through PayPal to get the refund). I’m getting very frustrated with the lac...

Japan Post (EMS) has stopped shipping parcels. Item stuck with Japan Post

I know these are quite extraordinary times but I'm not sure if anyone knows what happens now that Japan Post has pretty much stopped shipping to most parts of the world. I ordered a camera from Japan to be shipped to me in Australia. Item was collect...

Refund

How long after I get eBay to step in for me to get a refund for a faulty purchase does it take to actually get my refund and in what form?

Guaranteed Delivery is a lie; you don't know what the word 'guarantee' means

I am traveling 300 miles on Monday to see my 86 year-old mother during this pandemic. Her doorbell is broken, so last Sunday I purchased a doorbell on eBay. I was reluctant to purchase it because of shipping time, but the listing said "Guaranteed Del...

Ebay removed my listing - what happens to GSP

I made a sale yesterday and the buyer paid (and then tried to cancel which I rejected as I had already posted). Something didn’t feel right about the buyer trying to cancel. I’m in U.K. - buyer is in US and I am using the ebay global shipping program...

How to process a refund when returned shipping was not done through the eBay system

Buyer decided to return a clothing item that did not fit. She did not have access to a computer printer so she bought postage through the post office and mailed the item herself without using the eBay postage label. Ebay will not allow for me to comp...

USPS Package stuck in transit for over 5 days now

I sold some shoes over Ebay and sent them on the 8th and for the past 5 days the package has been stuck in transit in the buyers city. I contacted USPS for a inquiry and they basically told me due to COVID 19 we have limited resources and its still i...