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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Only received one of two packages

I purchased a large lot of items. The description stated it would come in multiple boxes(2-3). The seller entered one tracking number but usps never received the package. A few days later, the seller entered another tracking number(2days before the e...

Resolved! I accidentally purchased multiple shipping labels....

My printer went wonky and I didn't see the option to reprint so I clicked buy another label. I voided it, but did it double charge the customer (I had it set to customer pays shipping cost)?and now I see that my shipping address is my old one even th...

Item broken on post office of foreign country - Steps to follow

Hello there everyone. I live in Greece and sold an item to Spain. I used same carrier I always do and do their job great. I packed it well and with care. Buyer claims item is broken and provided pictures. What steps do i need to take? Item costed 60 ...

Seller's delivery concerns increasing

I caught wind of this on Monday while at the Post Office. I overheard the head person instructing the two counter clerks on procedures. Due to possible innacurate repeating of his talk, I'll refrain from attempting to do so. What he said was too simi...

do card games qualify for Media Mail?

below are the products I'm hoping to send via Media Mail https://www.ebay.com/itm/UNO-Disney-Pixar-CARS-3-Card-Game-Special-Crash-Up-Card-Family-Fun-Brand-New/224099879549?hash=item342d64ca7d:g:HPgAAOSwp7xeqO18 https://www.ebay.com/itm/WHAC-A-MOLE-PI...

What do you think ebay will do in this scenario?

One of my hobbies is collecting and selling trading cards and 99% of the cards I sell I ship First Class through ebay shipping. So recently, one of my sales was a PSA graded card and here are the details: -Buyer pays for card on 8/6-Shipping label pa...

Resolution Center tickets closed without prior confirmation

I raised a ticket as a buyer for an item that wasn't delivered for almost 4 months, when I contact the seller it was responded repeatedly its delayed due to covid pandemic situation , however recently i raised it on Resolution center whereas the case...

Shipping to Columbia

A customer can not purchase item from my store because getting error message for shipping to Columbia, is it prohibited ? I ship internationally.

Buyer isn't cooperating in return of item

Buyer harassed me to get them a refund due to tracking number not updating. I refunded since they messaged me daily demanding a refund (as well as accusing me of scamming them). USPS tracking number updated a day after I refunded them and was deliver...

Buyer opened a return case and won but never returned the item

So this buyer opened a return case because my item was not as described and we talked about it and he claimed I sent him the wrong size, the size I sent was correct and it was a size 7Y, he said he bought a mens size 7 which is the same thing when it...

Resolved! Seller says item was not delivered tracking says it was

I did not print off the ebay label for this item. I took it to the PO and sent it and uploaded the tracking. I now use the ebay labels but at the time my printer was not working. So, because I did not print the label off of ebay, even though I have t...

Sold 2 items like a mo ago, shipped them, ebay still saying SHIPMENT OVERDUE ETC...

Hi! This just makes no sense to me. Sorry, for years I've only been a strictly buyer, but had some stuff worth value laying around, figured give it a try and let someone get use of it for a great bargain. So I did, buyers paid rt away, I sent the ite...

Resolved! Packaged Delivered? Not Delivered? Do I refund?

Some Selling Savvy is Needed:I mailed a package to a buyer in Brooklyn NY. They live in an apartment and the USPS tried to deliver but couldn't. The tracking info said, "No Secure Location" and that they left a notice. The buyer opened a case for not...

Resolved! Buyer opened case for refund, does no longer wants item due to delivery delay

Hi to all, Buyer placed order on August 2nd. I mailed the package the following day. The buyer opened a case for a refund after waiting for an additional 5 days after the expected delivery date and no longer want the item. However, I have to respond ...

Unsure of how to respond to rowdy buyer that's harassing me for a refund

So I've been having a buyer continuously place a refund request and also accusing me of scamming them because their tracking number from USPS isn't updating. I'm 100% certain that USPS picked it up from my location since they usually get their mail i...