Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS insurance claim verification required

I shipped some dishes to a buyer (packed very well) and they arrived broken. She sent me multiple pictures of the damage, the box and the packing materials. I refunded her and filed a priority mail USPS insurance claim with all the pictures. USPS sen...

USPS Chicago ISC & New York ISC - Packages Not Moving and Stuck for Weeks - Delays from Coronavirus

Many people seem to have packages stuck in either New York or Chicago ISC (International Service Center) now going on multiple weeks to months presumably due to the effects of the Corona Virus - I have personally been waiting on one parcel from Denma...

Shipping calculator doesn't match label price

Just ran into a situation that caused me to lose money on a sale. The shipping calculator showed shipping to my buyer's address for First Class to be $1.95, but when I printed the label, it cost me $3.67.Anyone else getting messed up by this? Did the...

Resolved! International shipping using UPS airway bill?

Hello,I've listed my very first item up for auction on ebay (some higher-end inline skates). I live in the US and set it up to only ship to the US. I received the following message from a user who looks like they are based in Norway: "Hello, i would ...

FedEx Shipping Rate Difference

Thought I would come here before calling eBay tomorrow to see if anyone else has noticed this. A sold an item with buyer paying shipping for FedEx. eBay shipping page says I got our discounted price for that label but the buyer is paying almost $3 le...

Only received one of two packages

I purchased a large lot of items. The description stated it would come in multiple boxes(2-3). The seller entered one tracking number but usps never received the package. A few days later, the seller entered another tracking number(2days before the e...

Resolved! I accidentally purchased multiple shipping labels....

My printer went wonky and I didn't see the option to reprint so I clicked buy another label. I voided it, but did it double charge the customer (I had it set to customer pays shipping cost)?and now I see that my shipping address is my old one even th...

Item broken on post office of foreign country - Steps to follow

Hello there everyone. I live in Greece and sold an item to Spain. I used same carrier I always do and do their job great. I packed it well and with care. Buyer claims item is broken and provided pictures. What steps do i need to take? Item costed 60 ...

Seller's delivery concerns increasing

I caught wind of this on Monday while at the Post Office. I overheard the head person instructing the two counter clerks on procedures. Due to possible innacurate repeating of his talk, I'll refrain from attempting to do so. What he said was too simi...

do card games qualify for Media Mail?

below are the products I'm hoping to send via Media Mail https://www.ebay.com/itm/UNO-Disney-Pixar-CARS-3-Card-Game-Special-Crash-Up-Card-Family-Fun-Brand-New/224099879549?hash=item342d64ca7d:g:HPgAAOSwp7xeqO18 https://www.ebay.com/itm/WHAC-A-MOLE-PI...

What do you think ebay will do in this scenario?

One of my hobbies is collecting and selling trading cards and 99% of the cards I sell I ship First Class through ebay shipping. So recently, one of my sales was a PSA graded card and here are the details: -Buyer pays for card on 8/6-Shipping label pa...

Resolution Center tickets closed without prior confirmation

I raised a ticket as a buyer for an item that wasn't delivered for almost 4 months, when I contact the seller it was responded repeatedly its delayed due to covid pandemic situation , however recently i raised it on Resolution center whereas the case...

Shipping to Columbia

A customer can not purchase item from my store because getting error message for shipping to Columbia, is it prohibited ? I ship internationally.

Buyer isn't cooperating in return of item

Buyer harassed me to get them a refund due to tracking number not updating. I refunded since they messaged me daily demanding a refund (as well as accusing me of scamming them). USPS tracking number updated a day after I refunded them and was deliver...

Buyer opened a return case and won but never returned the item

So this buyer opened a return case because my item was not as described and we talked about it and he claimed I sent him the wrong size, the size I sent was correct and it was a size 7Y, he said he bought a mens size 7 which is the same thing when it...