Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Scammed & return failed with proof of invalid shipping, please help :(

Bought an item for about 25$ waited for it to arrive it never did what did arrive was a usps slip saying postage is due and the shipper owed more than $60 obviously was not going to pay it myself contacted the seller they said it would automatically ...

Global Shipping Thank You Cards

Since the only thing the buyer sees is what's in the box, we love to use the ebay branded tissue paper and thethank you cards to create a positive impression of the platform. Is there enough demand to support another card with thank you in 10 to 12 d...

Return shipping label

I need to print a return to seller shipping label. I don't own a printer. I forward the email to my work email. Its not allowing me to print it out. Anyone know the process? Thanks

Shipping to a different address

One of my items just sold and the buyer added a note asking me to ship it to Belgium (I am in the UK and so is his eBay shipping address). His account has 0 feedback and it's 3 days old, it all seems very fishy to me. What am i meant to do here?

Order not received notification

How long is reasonable for a buyer to wait before declaring that a purchase has not been received. Order placed 31 May and dispatched within a few days. Now, 19 Aug, being told not received. Is this reasonable?

eBay changes shipping charges to "free". No way to appeal.

eBay changed USPS Priority Mail Bubble envelope shipping from $7.75 to free on one of my sold items today. Total loss (not for eBay, of course). This is an ongoing problem, just had another seller friend reported the same issue. With enough sellers r...

USPS Lost Package and Seller refusing to Refund me.

Hi, I am trying to figure out if I did the right thing here. I had a seller who was very nice and I asked to ship something out for me quickly because it is something I needed in a certain time window. So, the seller kindly shipped the package out fo...

Broken items, seller never responded when I tried to contact

Hi! In 2018 I purchased a pair of earrings from bayamjewelry, they were gold and cost a decent amount. In 2019, less than a year later, they broke. I contacted the seller and they offered no options for return, refund and said my only option was to b...

Doral FL Weird Address Issues

Hi everyone, So I deal with the Doral, FL ship forwarding address all the time and never have had any issues...until today. I received 15 orders back to back to back from buyers for the same item. All with weird usernames. All first time buyers (zero...

Help - I can't print a label if I choose to insure the item with ShipCover!

Hello! Ever since Ebay's new managed payment program started (not sure if this is why or just a coincidence) I can no longer print a label if I choose ShipCover insurance. If I don't insure the package, the label will print fine. Otherwise it says "E...

Find/Replace Feature on editing items in bulk not working

Is anyone else experiencing issues with using the find/replace feature when editing in bulk? I can't get this feature to work on my listings. UGH!!!!

WARNING: Flaw in eBay returns process?

I have a very bad experience of the returns process with eBay and UPS. An item arrived to damaged, i.e. not as described. The seller accepted my returns request without any issue, she said it happened during transit and raised a damage claim for the ...

Resolved! USPS media mail/parcel select delayed 45+ days

(or more). Just talked to our local postmaster and these packages are the lowest priority. IF there is TIME to ship them from the main distribution centers AFTER priority/first class, these packages will be shipped. Sellers should put a disclaimer th...

Resolved! Item not delivered by BCE

Hi! I’m hoping someone can help answer my question... I ordered something through EBay, and the item was shipped (assuming it was actually shipped) using a carrier called Blue Care Express. I have never heard of them before, but I have found that num...

The seller sent the wrong item and I requested a return. Sent the item out, but USPS doesn't know.

Hello, I ordered an item from a seller a week ago and they sent me the wrong item. To make matters more confusing, they sent me the item another buyer bought and they sent that buyer the item I bought. It's a bit of a mess. Rather than wait until the...