Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer wants a return for item that “arrived damaged”

I sell smartphones that usually fall under “for parts or not working”. I recently sold an iPhone 8 Plus that had no power and was untested because of this. The buyer requested a return and said “This doesn't even work for parts but I understand you” ...

Fedex Delayed Shipments Issue

This situation has happened multiple times for me and I can't come up with a solution. I ship out a Fedex package. The package is mishandled or whatever happens with Fedex and tracking info is not updated. The buyer opens an item not received dispute...

International shipping and returns

I have a question,I sold a person an item... they are unhappy with that item and we are negotiating a return. They paid me 15 dollars for shipping in the states, to what I assume is an address to a staging area where it was shipped internationally. T...

ebay closed my case based on faulty information and seller won't respond for same reason

On 24 June 2020 I received an email from ebay stating that a CH Hanson brand stud finder I had purchased from seller csewall had been delivered. Since it was NOT delivered to ME I clicked on the tracking number which took me to the UPS website. UPS c...

Can’t track Taiwan Chunghwha Package

Taiwan Chunghwha Package tracking only updating on EBay but not USPSI ordered an EBay item from Taiwan that was shipped via Chunghwha Post, not EMS. The Chunghwha Post tracking shows it leaving the country but then no further updates. When I punch in...

I accidently signed in as a guest and placed an order, which arrived in pieces. Seller wants me to s

I accidentally signed in as a guest and placed an order, which arrived in pieces totally destroyed. Seller wants me to start a claim against him. There are no items that come up in my purchase history and I cant come up with how to find the purchase ...

Seller said I returned used item?

Recently I bought two sets of belts for our two self propelled Hoover vacs. When they arrived, I installed them on both vacuums. Immediately both appliances made a strong howling sound, so I took them off and reinstalled the old belts. (Each vac uses...

I haven't received any item form a multi-item order but ebay only refunded me for one of them

I purchased a bunch of earrings from lucky-warm8899 four months ago, and i haven't received any of the items due to the COVID. I asked for refund but ebay only refunded me for one of the items

Resolved! Partial Return?

I recently purchased 18 skeins of yarn, but unfortunately when I got it 11 of them were (not seller's fault, pictures only show so much) different than I expected. 7 would work for my project. Because the seller had paid for the shipping I felt bad a...

Resolved! I need Help, Please Global Shipping Prohibited Items, thank you in advance

Good Morning To All, Hope this finds everyone with a cup of coffee or tea, and feeling healthy. I am quite sure there is a list for prohibited items, such a Perfumes, EDT, Parfums etc, for Global Shipping to Ky. I just made a sale for perfume, I am q...

Buyer says I can't ship to their address in Puerto Rico & wants to pay via paypal and not ebay

Hello! I have someone who won a bid who has a Puerto Rico address listed. I asked for money and they sent me this message: "When pressing for payment response is that unfortunately seller can not ship to my address. If you send me your email I can se...

USPS Phishing Scam - Beware

FYI. I received an email this morning with this subject line:USPS® Delivery Exception, Review Information!Looks like a legitimate USPS email, very similar to their Informed Delivery emails. Only tip off was the senders email address which showed - US...

ebay void shipping label

Folks - after generating a USPS priority label, how many days do I have to void it?Thanks

Does automatic return closure after 3 days (new rule) count as defect?

New return rules say that after 3 days of no communication a return will automatically be closed and buyer refunded - since this is automated and not "Ask us to step in" does this count as a seller defect?

Why are my listings suddenly "Fast and Free"

I purposefully mark 4 day handling time on almost all of my listings because I do not want them labeled Fast and Free as I ship Media Mail which can take up to 10 business days, but now all all of my listings are Fast and Free even with 4 day handlin...