Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping Rate Table

I created a shipping rate table in order for each individual buyer to know whats the shipping price he should pay.Whenever I check the "Use rate table" box it still asks for shipping method and price to be mentioned.My question is, how come it asks f...

The seller did not ship the goods, please cancel the order and refund

Resolved! How to set up combined shipping discounts for certain items, not all items?

If I create a flat shipping rule under combined shipping discounts where the buyer only pays 2.80 shipping once and all the rest of the items have free shipping...How can I only apply that for DVDs and not the rest of the items in my shop?

Seller sent wrong item, did not refund my original shipping. case is already closed!

Seller sent me the entirely wrong item (from another sale). I returned it to her, with ebay's label. I requested a refund. She indicated to ebay that the entire amount of 29.98 was refunded, however, the actual amount she refunded was 26! She never g...

buying from another country

just a question i have items that I have unpaid cases for that i have been trying to pay but thy should be one cost and when I go to pay its way more than It should be and I realize that it will be a cost difference but its australia and our dollar i...

question about Priority Large Mailing box

I ordered 25 free boxes that measure 13x13x9 and it says on the box "Large Mailing Box". Just confirming that this IS NOT the same thing as a "large flat rate box"... meaning the "large mailing box" is the same as any brown box but needs to be sent p...

Ebay left us alone

Ebay informed us that shipping times could be increased by covid-19. He asked us for understanding and to wait for them. I followed their advice and waited for 3 months for a package to arrive. When I decided to ask for my money back, eBay tells me t...

Label printed to wrong customer

I've used eBay for years and this is the first I've ever had this happen. I had 2 games sold. One was shipped out on the 16th and it was $3.17 to mail. My other game (different than first one) sold and I clicked the "Print Shipping Label" button, and...

Fedex Shipping Dispute

Hello fellow ebayers,Okay So I need so help from you guys, I have a shipping dispute that just got denied and I am thinking because they don't have enough people since the call center is closed they just hurried over it. I shipped a 60 inch LCD on Fe...

Buyer requested return on incompatable part

Hello, I am a small time computer part refurbisher who mainly sells CPUs. I recently sold a CPU in a listing that detailed all specifications about the part, down to the nitty gritty details. The buyer has requested a return because the part "is not ...

Refund

I am trying to pay a buyer a partial refund on an item and I keep getting a message that it won’t go through. I need help with this ASAP.

What can we do when the USPS is losing packages at an alarming rate?

I have a buyer in Miami who now has two packages missing. I insured and had a signature request on the one I sent him. It said out for delivery and disappeared. He went to the PO and they told him sorry it was not insured... He went home and plugged ...

First class must be between 0 - 15oz ???

What happened to creating a listing for first class and have 16oz for the weight. I know the price is the same for 15oz if you get ebay rates, but come on? Heads up would be fine instead of just everything changing and we are left to just look at our...

New buyer provided bad Int'l address. Opened case for refund

New buyer w/ 0 feedback (now has 1) provided an address through Global Shipping Program, which is new to me and didn't realize I had opted in to. Item shipped almost 1mo ago and shows as "Delivered" to Erlanger, KY facility. It has cleared customs bu...