Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

Buyer didn't get shipping refund on return

Not that I'm complaining Buyer in Canada opens return, stated as reason 'arrived damaged' and under details said 'this arrived damaged and was not mentioned that it was' - got then to provide photo and item matched what was sent but now ripped. So we...

Buyer return time frame

Are buyers back to a reasonable time frame to return items? I have a return a buyer opened for a pair of jeans that they opened on July 6 and Ebay shows they have until July 20 to return. I am wondering if that's a real commitment date, or a suggesti...

Seller doesn't provide return label, and doesn't reply messages either. What to do?

Hi, It seems I am not the only one with problems here. Well, I bought a smartphone LCD replacement, from a UK based seller (I am in another EU country). The order had a shipping charge as well. The LCD that arrived was for a totally different smartph...

I returned the money to the buyer

I returned the money to the buyer on his application to the EBAY problem solving Department, but he writes that his card is blocked, the buyer writes about it - the credit card I paid with is no longer active, I had to close this account, I have to d...

Partial refund amount amendment possible?

I have been in negotiations over a partial refund for an item, $40 was the offered refund, however upon renegotiation we got to $75 as the agreed amount. However I'm not sure how to go about increasing the refund amount in the partial refund offer. C...

eBay label has the wrong tracking number

First I'd like to say I've been selling for over 20 years on eBay. I have shipped 10s of thousands of items via eBay label, just so you know that I know what I'm doing. I have attached copies of the order & the shipping label; with the customer infor...

ebay seller won't respond to messages

I absolutely hate it when a seller will not respond to messages and it's even worse when those clowns uses covid-19 as an excuse.

Return shipping purchased but my Item not returned. How to get label refund? (30+ days)

A buyer recently bought an oil line for a turbocharger but when they received it they claimed it isnt as described.okay.So ebay sent a return label on my behalf.Cool.But the buyer never made any attempt to return the item. it has been at least 30 day...

Post Office

I'm in Ft Worth, TexasThe Post Office has turned into a disaster for me.Items don't show any movement for days, Items dropped off at the post office appear as not being scanned and then they show up delivered weeks later after I have refunded the cus...

Not shipping to Asia

I am absolutely not shipping to Asia, but what happens if a buyer from China bids, wins and eventually pays for the item. I've just noticed a buyer from China bidding on one of my items.Appreciate knowing how to resolve this problem. Thank you.

Unjustified Return - Can I Dispute?

Hi, About a week ago I listed a gently used Oculus Rift and someone with a feedback rating of ZERO bought it in less than a day for full price, which I found a bit odd. They received it yesterday and immediately filed for a return citing “Defective/I...

Shipping Refund Question

Here's my problem....I had a buyer cancel out of a sale (actually, 17 sales) after the items had shipped. He claimed "buyers remorse". Since I shipped the box out on my company UPS account I was able to have the package intercepted half way to the de...

Am I reading this correctly? Mail to be delayed by USPS to cut OT payments?

https://www.businessinsider.com/postmaster-general-carriers-leave-mail-delays-routes-usps-postal-service-2020-7 In over 22 years, I gave most of my shipments in the care of USPS - and they did a fabulous job. Hmm. How is this new method in the announ...

how many stopsdoes it take untill my package will come

so I just order a item off ebay on july 3 2020 and it says it will be here tomorrow and I has not been uptadeing on the not right delivery dates but it uptaded today so it will definitely be here tomorrow I don't doubt it will be delivered tomorrow b...