Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Does seller protection really exist?

I recently encountered a buyer that paid $35.00 for a Victoria Secret Body By Victoria NWT discontinued rare hard to find bra. All pertinent information was listed size, color, style (underwire demi) condition, ect in addition I provided 12 photos of...

When did eBay Stop caring about Seller protection and only focus on buyer protection?

This is a sensitive and frustrating subject for me, and to be honest its made me contemplate my longevity with eBay. There was a time that eBay stood up for seller’s, they backed us when it came to our policies and rights... and now its 110% the buye...

USPS Tracking Woes

Hello Everyone, I have been selling on eBay for many years and have a stellar record. Did hundreds of USPS mail carriers join forces and decide to stop scanning at delivery? For the past few months, there are far too many packages that report out for...

Returning a Refunded Item

I recently purchased an item that I really needed a couple days after the expected delivery date. I understand that shipping is slow due to COVID-19, but the item was almost two weeks late. I talked to the seller about this and they were very kind an...

Return Item Combine

Dear all, I ordered two products from the same seller and when they arrived they were not what I was looking for so I returned them. Now when I got the items they came in one package and I thought of returning it the same way. when I clicked on the r...

Resolved! Refund in your eBay dispute case - but I never filed a shipping dispute.

Hello, just wandering if anyone knows what happened here. Today I received an email from Paypal saying I had a partial shipping refund from eBay Inc Shipping, but I never filed a dispute for anything. The email body reads: eBay ruled in your favor in...

Please help I uploaded the wrong tracking

Hello, I am in a mess here. I put in the wrong tracking number for another package which was delivered to Miami and the buyer In Fernandina Beach FL said they didn't get the package. Ok I realize the mistake I write to the buyer and upload the correc...

Free Returns misconstrued as free $

I sold an item that states the measurements, indicates measure prior to ordering, and has a chart on what it fits. Person ordered indicated it was too small and wanted to return. That listing has Free Returns, meaning we pay for the return shipping. ...

Possible scam?

I bought a PS4 Pro on the 5th of July. Seller sent a tracking number this morning showing the item shipped July 2nd. What’s going on here?

Any other shipping website I can order/print stamps and first class mail letter postage?

Does anyone know any other shipping website I can order/print discount stamps and first class mail letter postage beside stamps.com and endicia.com? These two sites have too many techno issues I can't bear any more. Thanks!

USPS First Class Package shipped from Oklahoma to Puerto Rico is in California

This is the first time I have had an order from someone in Puerto Rico so I am not sure if this is typical or not. I printed the shipping label through eBay and it was scanned and accepted at my local post office in Tulsa, OK on 6/18. The tracking up...

SELLER SENT WRONG CDS IN CASE

I recently ordered some Eminem CD albums From eBay and was excited when they were delivered. I opened one of them and inside was not an Eminem cd. It was supposed to come with 2 disks as stated in the detail section of the product. It had the Eminem ...

NO ebay costumer service available + refund issue

ebay only offers help through the automated answering system and you can NOT talk to someone by calling (866)540-3229 or (866) 9619253. I have been trying to refund a buyer for the past 4 days and get 2 different error messages. The first says there ...

Resolved! Return was Returned to Sender -- No Refund Issued

I purchased some electronic equipment that didn't match the description. I initiated a refund, received a mailing label and sent the equipment back. The post office returned the package to me because there was nobody at the address on the label -- th...

Returned item

Here is a good one! I had to return an item. I printed the return shipping label at my cost and sent the item out. The seller received the item and issued me a refund excluding the original shipping. Perfect! THEN, today, eBay takes money out of my P...