Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

What actually qualifies as media mail?

I have old college textbooks - some hardcover - can those go media rate? How about vinyl LPs, cassettes, CDs? I'm thinking probably all of that?

Lost packages

Hello and hope all is well and safe. Ever since the cronovirus thing I know it's been diffecult . I buy coins from overseas and have been on eBay doing this since 2016. I have never had a issue with my coins arriving or receiving using our USPS. Now ...

Best way to ship a laptop?

The laptop’s box measures 18x14x4 inches (LxWxH). Im not sure where its even going to ship since I havent posted the item yet so thats another problem. What would be the worst case scenario? And what service do i use? USPS, UPS, Fedex etc?shipping fr...

Final Value fee on Shipping, when I offer mutiple shipping options...

I sell lots of odds and ends, mostly low priced vintage items. Recently I have noticed my books are much slower in Media Mail than usual, I am assuming because of Covid slow downs. I would like to offer faster shipping options to buyers if they wish ...

package just sitting for over a month both as a buyer and a seller

well I bought an item from Germany and the seller took a couple weeks printing a label. Now its been over a month and past the expected time and tracking still shows loading in Germany with no movement. . Should I ask for a refund? what will ebay do....

Usps is charging me

I print out the label with ebay and then later on that day or next day I have a message in paypal from Ebay saying that usps is charging me for label...why is that?

Never close the return request in advance as seller's request to real finish.

I should confess that it was my mistake that is believe the seller. We are all victims in this pandemic. I bought the masks from China seller as I saw the promotion of Korean genuine masks of 50pcs last March. After got it, but there were fake China ...

Return question

I sold a playstation game and mentioned the disc was scratched, tested the game before hand and it worked fine. I listed it as used and in tested working conditiob The buyer is claiming the disc doesnt work. How should i go about A return? Do i end u...

Refund

Hi, So I purchased a vehicle on eBay , made the transaction if $6500, I made the transaction on 03/06/2020 and was successful from my account, then I received and email from Karen Brading who is the Financial department Manager eBay stating that ther...

? how to refund a buyer for a returned item

... I received the item back and want to refund the buyerreturn reason "does not match description or photos"My Ebay transaction/refund page for refunding is not workingWill I get a slap for just using Pay Pal page forthe refund

Resolved! Tracking shows item delivered. Seller claims not received. What next?

I sold a $125 item and shipped through the eBay system to Canada (from US). Buyer sent me a a message indicating that he has not received the item. Ebay tracking shows the package was delivered, although the tracking data is not very specific. It jus...

The item I ordered since May 05 not arrive

Dear Ebay, I have ordered the item on May05,2020 and it should've arrive in May 15,2020, but it still hasn't arrive. I have contacted with Ebay on May 17,2020 ask for help also called Ebay on 5/29/20. He said will reopen this case ,I have to wait fro...

A package is delayed by a few days now and tracking shows no movement for 2 weeks.

Is it OK that my package has not been moving for 2 weeks according to tracking and it should've been delivered 3 days ago (June 15th)? Yet, it still shows it just left France (from where I bought it - I'm from Slovakia). I know they say it might be d...

Buyer always wins? Thinking about suing

So we had a bad turnout when selling. We're honest and hard working people and needed extra money because of less work. So we sold my wifes nintendo 64 and game cube with games and controllers. ( The listing ) So he bought the item from us, because i...

Time Sensitive Return, seller dispute

I like a mobile war game I play, and someone was selling a game account with further progress than I had in the game accessories section, so I purchased it. I received the login information, but it didn't work from the get-go. The account login said ...