Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

problems with a USPS claim - broken item, priority shipping

Hello!I am fairly new to selling on EBay. I just had a first experience with an item breaking during shipment. I used priority mail and packed it carefully in bubble wrap, foam, and newspaper! The buyer had the item shipped to someone else as a birth...

Help!! PR Address will not print - Undeliverable Delivery Address - Format Issue?

The delivery address starts with the URB. (area name), then something that may be a street or a building name, then a hashtag (#) with a number behind it. I've tried with Pirateship and USPS and both show undeliverable address - is the formatting inc...

shipping an Item to South Koea

I got an order from South Korea and shipper request to enter the birthday of the buyer for custom clearance formalities,is that mandatory? . or should i ask the buyer to provide

Shipping a letter to Guam

Hey my postage software always requires a customs form when shipping parcels to Guam. But I'm going to send a letter (envelope) to Guam and just slap on a forever stamp just like anywhere else in the US. Do I need a customs form, or am I good?

Label label preference

Just recently when I set the label size preference and print a label prints with a different label size, please help

Bought an item end of July which was not shipped. Saw that it's been relisted with the same photos?

Hi eBay community, At the end of July I had bought and paid for an item from a seller. At the time I've asked them to hold on to it for me before shipping, as I decided that I would like to combine shipping with other items that they are selling. It'...

I did not receive my item.

I made an order months ago, however, I still didn't receive the shipment. I contact the seller so many times but he didn't help me at all and the ebay platform is such a mess where i can't find any help or solution. I am really upset with this platfo...

Ebay International Standard Delivery OR Global Shipping Program...???

So, I'm curious about using Ebay International Standard Delivery or the Global Shipping Program.I don't sell much out of the country but I like the Global Shipping Program since I just ship it to Georgia (I believe) and they took care of the rest...B...

Resolved! Fedex Smartpost return to seller late and tracking not updating

I ordered an electronic item in late April that had some issues, so I initiated a return. Seller allowed and sent me a FedEx Smartpost label. Well, it’s been almost a month since I had the shipment picked up and it hasn’t reached the seller. Worse, b...

Resolved! Change in First Class Postage Cost Sat to Mon

So I bought a USPS label on Sat and it cost $4. I didn't get to post the item on Sat, so I had to print a new label today. The first class postage for exact same item (size and weight) is now $5.12! I had to ship two additional packages, exact same s...

Postal Service Parcel delivery stinks.

I have been waiting for a package to travel from Harrisburg PA to my home town post office since Sept. 9th. The Postal Service took it over from Fed Ex on Sept. 3rd and it has not been updated since. Harrisburg PA is supposed to be Martinsburg WV's n...

When is shipping excessive?

The seller charged me $24 for shipping (Priority Mail), yet the actual cost was $11. What type of feedback do I leave or just let it ride?

How to get in contact from Ebay employee when a seller is not respecting return agreement?

Hi, I have purchased an Item from seller that arrived damaged. I send them a message with detailled pictures and they agreed to send me a replacement parts. They send me a return label directly on my personal Email ( I don't know how they got it) . A...

bleep.. dropped a DHL package at USPS by accident

So i had a dhl package that i was going to eventually drop off at dhl and it ended up getting mixed up with my usps packages. I just realized i did this last friday. Is there any hope they send it back to me or have it at the post office?