Shipping

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Buyer says they never received refund?

A buyer recently purchased something from me and asked for me to cancel the transaction which I did. I refunded their money the next day through paypal. My paypal account and the ebay transaction both say the refund was sent. This was 10 days ago. I ...

What can buyers do to protect ourselves

Ebay closed my case... For what!! Because all he has to do was show tracking. Doesn't mean it arrived at my house. I was here the whole time. The shipper uses bluecare express with its 2.7 rating but they are covered just by it saying delivered. What...

Buyer claimed authentic item is fake ??? First person in 44 sales

I just had a buyer who purchased some Jordan 5 grade school shoes and I had everything clearly listed with pictures and model numbers of the shoe they were purchase from a retailer WSS and then sold to them but every piece of evidence the buyer has s...

Is Global Shipping Broken?

Buyers are contacting me saying that when they try to purchase or make an offer on an item, they get a message like: "The seller has specified that this item cannot be shipped to addresses in Canada." However, Canada is a GSP country and I have GSP t...

Buyer asking for nearly impossible delivery date

Buyer in Puerto Rico said this with their purchase: "I would appreciate if you could send it out Monday morning via Priority Mail so that I can receive it by June 30th. Thank you." Even if I ship it Monday morning, there's no way it's getting to them...

Buyer did not pay for shipping

Hi,I have listed 4$ for the item with 2$ as shipping charges. I have two problems.1. The buyer has paid only for the item value but not the shipping charges. What should I do right now?2. When the shipping destination is selected as US, the shipping ...

International Shipping being delivered AFTER eBay forced refunds

I knew this would happen. My packages are being delivered to International Buyers AFTER eBay forced me to refund them. This was a very unfair policy that was not adjusted by eBay for Covid 19. If tracking shows an item is in transit they should make ...

Several packages I shipped are being delayed since June 5th

I sell cassette tapes. I ship them in small padded envelopes. Most of the tapes I shipped out on June 5th and after, have not moved or been delivered. What is going on? Is it the pandemic? I don't want ebay penalizing me for late shipments, they were...

Resolved! USPS charges me for postage for a ebay return label

I had a return from one of the buyer. I accepted the return and provided the buyer with a USPS First Class Package return label using the Ebay shipping label. I was charged 3 dollars and some cent for it which was added to my monthly invoice. The pac...

Return Question

Hello, Quick question about returning. I bought a PS4, tried to turn it on and nothing. Just a blue light that flashes for a sec. I bought a different power cord may be thinking that it was a problem (after looking on the net) but still didn't work. ...

Covid -19 and handling return requests and maintaining top seller status

I recently had a buyer complain about the length of the sleeves on a nightshirt she purchased from me and also the bust size was too small. The buyer stated the nightshirt should have had a 50 inch bust and instead it was only 48 inches and she inclu...

Сколько раз я буду обманутыми мошенниками ? Оставаясь без денег и товара

Good afternoon. I'm upset.How many times will I be cheated by fraudsters and how long will this continue? You absolutely know that parcels to the UK are not tracked. And I can't provide information. The buyer opens a case. Gets goods and money. Great...

Resolved! Never receieved item and more....

Hello! I have used ebay just a couple times before my most recent experience and had nothing but great seller customer service. However I tried to buy limited edition american dad pins and I have had a horrible experience. I was beyond excited when m...

Was I overcharged for shipping?

Hello. I was charged 22 pounds for shipping. Shoes arrived in a torn envelope, but the item was ok. I know that shipping was charged automatically, but then I saw this (photos in bottom of post) Is it possible that shipping cost more than it says on ...

No item

Does anybody have any info on this seller. Ebay won’t help me because he provided shipping but his message said he shipped to the wrong address. So I don’t have item or money.