Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Refund help - Seller

Hey guys, any help and or insight would be much appreciated! So I recently sold an antique leaded stained glass window, very well packed and shipped UPS fully insured. Unfortunately, UPS got a little physical with the window and managed to damage one...

Shipping Cost to come out of Managed Payments not PayPal by Default...

I was just moved to Managed Payments. No worries with that at all. But, I want all of my shipping costs to also come out of the Managed Payments and not from PayPal. I see that I can select that when I sell something, but I want it set to Managed Pay...

slow shipping stuck package

its taking a week for a package to move 30 miles sellers are going to get ripped apart by ebays money back guarantee

Refunding now by new system , how can you do it if you use your phone ebay app ?

Can't find on the eBay app refund partial shipping over pays.

Seller agrees to ship item listed as local pickup only.

I am interested in Bidding On an item that is listed as Local Pickup Only. The item is too far away for me to pick up. So I contacted the seller and asked if he would be willing to ship the item. He has said yes he would and asked me where I would wa...

Same package dimensions/weight, but different shipping prices?

I have a listed item that is showing up at double the shipping price as my other items, even though the package dimensions and weight are exactly the same. I have tried to edit the listing many times and triple checked the shipping options but to no ...

Had a candid conversation with a USPS employee about what is going on in Indianapolis

I just received a call from a USPS employee in California over a missing mail inquiry I placed on one of multiple packages. Here is the info she gave me: Due to cuts, the USPS at the midwestern postal hubs is short handed. After Thanksgiving the syst...

Asking for advise from Sellers about Return Requests

I sold 100 silver quarters 1964 or older. The buyer, after several days, sent me a message that 6 of the coins were not great quality/damaged. Even though I chose the "No Returns Accepted" option for the auction, I did the right thing and mailed him ...

Item shipped by FCI to buyer in UK. Claims item is lost after paying VAT. How do I contact Royal Mai

Hello, On November 16th I sent a package from the United States to the United Kingdom by USPS First Class International (FCI) Mail. The customs/tracking number is: LZ210326210US Royal Mail:https://www3.royalmail.com/track-your-item#/tracking-results/...

FedEx prices might end your USPS Woes

Sold an item and I had a flat rate shipping usually use USPS. Buyer asked if I could do FedEx since USPS has so many problems. I said fine assuming I would send ground. Basically FedEx and PO about same distance from me, FedEx has a worse parking sit...

Help with Shipping labels & MP!!!

Help!!! Recently went to managed payments and yesterday just sold first item. When I created my shipping label I choose the option for the money to come out of my ‘Pending Payment’ .... The sale was $9.00 and the customer paid $4.65 shipping. I get a...

Shipped & Scanned On Time but tracking shows First Scan 1-3 days later! Its killing my metrics! HELP

Ebay can I speak to your manager... I noticed my account was downgraded from Top Rated and saw it was due to Late Shipments. I was/am perplexed since I know for an absolute fact.. every order has been shipped on-time or early. I am striving to achiev...

Resolved! Package Sitting in San Jose 9 Days

My pkg is still in the San Jose origination area since Dec 1st. I filled out a form to inquire and was promptly called by my local post office and left vm that it will be a while. That’s no progress since initial mailing. For anyone wanting to ship o...

Purchased “Fake” item and seller won’t accept returns

I purchased a bunch of art prints from someone and when I I got them I discovered they are not authentic. They have been just printed from the originals. The seller does not accept returns and he isn’t responding to any of my messages. I have opened ...

Please help

Hello community, I am new to high end items as a seller. I just sold an item of $1700+ to someone that I think is using a freight forwarding company address. How safe is to ship to Them? Anyone had bad experiences?I am planning to send with UpS and s...