Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS not doing origin scan?!

Hello all, I dropped off four packages 3 days ago at my local PO. My post office has a secure drop box where I can put the packages and nobody can go in and steal them. Three of these packages are already on their way, but the fourth one hasn’t track...

GOOD LORD!!!! USPS RAISING RATES AGAIN??????

Jan 7, 20212021 Shipping Carrier Rate Changes seller_news_teamVerified BloggerReview your active listings to determine if your prices should be adjusted. I JUST SAW THIS. ARE THEY SERIOUS????? They are doing a horrible job with late deliveries, deliv...

Combined shipping question

A buyer bought two things from me, but paid for them separately. So, I bought the labels and packaged them separately. Is there any way in the future if this happens that I can combine the shipment? She probably did this because I have "free" shippin...

Need my money back

I been trying to get my money back on ebay. I purchased a hoodie on ebay on Dec 30 2020 and was told I would have it by Jan 15 2021 for a big event and did not receive it, so I called and they give me the run around again want me to wait 10more days,...

How are item not received cases handled when one of multiple shipments is missing?

Does anyone have experience with what happens when 1 out of 2 shipments on a single order is missing? One item delivered, another not. If I file an "item not received" claim, and the seller doesn't work it out and ebay needs to step in, how do they h...

Post office issue need help

Hello everyone. I am having a issue with 3 customers not receiving their item in a timely manner. I do next day shipping and upgrade to priority and offer free shipping. I have filed claims to the post office on behalf of these 3 customers and the ma...

Canceled orders for buyer and lose paypal fees.

I often have buyers bid for and item, pay and then send a message that they have changed their mind and want to the cancel the order. Their reasons are quite creative. In the past it cost seller's time however, now with paypal's new refund policy, pa...

Buyer was issued a refund but never returned the item.

I sold an Apple watch on eBay. The customer paid for the item and received it. The Buyer requested to return the item. I, as the seller, accepted the return and returned the payment to the buyer, as per eBay's policy. The Buyer was issued a refund bu...

eBay International Standard Delivery to China

Hey folks, based on your personal experience, is eBay International Standard Delivery to China reliable? Did you lose any parcels going this way?

Unable to permanently change Exclude shipping locations

I am unable to permanently change the Exclude shipping locations selections on any listing. I have gone in multiple times and changed various listings- and after making the change and publishing it the excluded list goes right back to the way it was....

Refund and card got there afrer

So I had a card during the holidays get held up for about 3 weeks. The customer asked for a refund. I waited a couple days then returned the money. About 2 days after that the card came back up in the system need less to say the buyer end up getting ...

Really Need help with how to tackle shipping

I was hoping somebody could break this down for me. I am curious what the best way to handle shipping would be for me. I honestly Just package items and then best guess what they would cost to ship and charge that best guess amount. I usually under g...

want to send refund back to seller

how do i send a refund back to seller because product that was ordered almost 2 months ago was finally delivered (seller issued a refund thinking it was just lost).

Resolved! My garbage experience with an appealed case.

Almost a month ago, an item I bought arrived damaged. This was shipped through the global shipping programme which eBay is responsible for. In the past, I've had items occasionally arrive opened and damaged. So as the item arrived damaged with dents ...