Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Using FedEX to ship your sold item in Ebay.

SELLER ALERT: I sold a number of items on Ebay and received my monthly invoice. I scratched my head regarding the fee amount. I could not figure out why it was so high. I figured I was overcharged by $60 for the month. I got on a chat with Ebay Rep a...

ebay STILL is messing with my shipping ETAs

Someone please tell me the logic to this ebay decision. I have a buyer who purchased on 11/19, Thursday. Their address is cross country, I'm in Calif. I have 1 day handling time. Yet the ETA ebay chose to show the buyer is 11/23... that means ebay ac...

HOW TO CONTINUE SELLING TO CANADA WHEN SHIPPING IS SO COSTLY

I have over the years sold items to Canadian buyers and enjoy doing so. How can I continue doing so when the cost of shipping is so costly? I had a buyer who bought a piece of jewelry but the cost of shipping was extremely high. The shipping $25.00. ...

Shipping multiple boxes via FedEx in eBay's shipping options

A customer recently purchased 100+ routers totaling over 300 pounds. They cannot accept freight so I need to FedEx them the routers but I'm at a loss on how to create multiple boxes within the eBay shipping options.It was originally 3 orders but a co...

Calculated Shipping Collected Amount - Too Low

I just sold an item via best offer with calculated shipping. The weight and dimensions were not changed and when I started to print label, the cost was $45 versus $38 collected by ebay. The ebay rep told me that the shipping amount is only an estimat...

Can't buy shipping labels

never mind, figured it out

$2850 value international USPS parcel stuck, buyer opened case

Hi everyone! I sent 2 jackets $2850 value to Switzerland on April 7 with Priority Mail Express International. Package reached Jamaica Facility on April 8 and no more updates since then, last status "Your item was processed through our JAMAICA NY INTE...

Ebay No Longer Honoring Guaranteed Delivery

I have been selling and buying on Ebay for Decades and whenever I Need an item By a Specific Date I buy items with a 'Guaranteed Delivery' on the listing. I purchased an item I NEEDED by a certain date and when that item didn't arrive I called Ebay. ...

Resolved! Global Shipping Program Lost Orders Warning to Sellers.

I offer international orders through eBay's GSP and one was recently lost after being received by Australia post. It was my understanding that my liability of a lost package is limited to the GSP relay address but eBay just issued a full refund to th...

Lost package arrives broken can't file second request?

I have had a really hard time with a recent purchase. The package said delivered but was not. Contacted the seller immediately and got no response. Contacted again and told me to start request for a lost package. When I did, all they did was tell eBa...

Never Received Phone BEWARE

I was so naive and trusting, how stupid could I be. I recently bought a phone on ebay, it never arrived. I contacted ebay. The seller claimed that FedEx claimed I signed for it. I did not. Without ever contacting me Ebay closed the case basically say...

Buyer advises they will REFUSE a delivery to save on return shipping?!?

I just got this message and am scratching my head ... Dear sir, I made a mistake in purchasing this unit. It is due to be delivered today or tomorrow and I will refuse it. You have my permission to deduct your postage charges from the credit to me. B...

Delaware? No, Florida...

I realize eBay can't keep track of everything, but once again I bought an item from a nearby state to find it was shipped from Florida, six states away. I don't choose to buy from sellers at much over 200 miles away at the farthest, and always select...

Is This Return Closed?

I submitted a return request for an item, the seller offered a $20 partial refund on it and I accepted it. I noticed in my Paypal account it says the refund is pending. Does this mean the return has not closed yet? Do I have to do anything else?

Seller looking for a reason to not refund my money

Since eBay has no real person to talk to how do I resolve a real concern that used to be able to be addressed by a real person, not a pre selected choice of options that never seem to fit the current issue.I ask for a refund because the seller tried ...