Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Notify buyer if I am upgrading shipping for free?

I haven't sold an item in a very long time. I stated USPS Priority on my auction. UPS ground is basically about a buck more but easier and more convenient. The estimated dates show it can be a day quicker as well. Do I:a) ask the buyer if its ok to u...

Resolved! Is there any way to get a USPS number from a speedpak number?

I have a package that is supposedly out for delivery since yesterday morning. Tried to get information from the post office, but they need a USPS number. Is there any way to cross reference these numbers or find a USPS number from the speedpak number...

No fee credit in partial refund?

I received a return back missing some original packaging. I went to deduct 10% and found that I would not receive any of my fees back. The fees are more than the deduction. I called eBay and was transferred to a department that I didn't quite catch t...

How to ship products only in European union

Hello, we have some Footwear in a warehouse in Prague, Czech Republic and we want to sell them on eBay. Our primary target is to sell them in European countries because of the easier shipments, transport, etc. Our account is registered originally in ...

Resolved! shipping methods

usps is tracking are working on ebay properly.

Resolved! Package stuck or lost?

I purchased an item on the 28th of December. It was shipped the same day and made it to Jacksonville Florida on the 30th before going cold. It was supposed to arrive on the 4th or around that date. No scans and no movement since. Number is 9400108205...

Defective item

I bought a soundbar (£190.00) but i could not get it working. After 3 hours i gave up & decided to chance a tenner getting it looked at. It seems the HDMI slots are not working. As the seller says returns not accepted, where do i stand with ebay? Sel...

Very Dissapointed Buyer

I am a very disappointed loyal customer. I do 90% of my purchases on here but lately I am needing to return 4 items to China because of their defaults. They either won’t fit as much as the seller convinced me they will, or they do not perform as per ...

Priority mail as media mail

Why can't I ship out books on ebay in a priority mail box under media mail?

USPS mis-scanned package as "delivered" instead of "accepted. Ideas?

I took a few packages to the local PO Tuesday. Two of the packages were apparently scanned incorrectly. Instead of scanning them in as "accepted", they were both scanned as "delivered." Both buyers contacted me; one filed a case of INR today since th...

Buyer claimed the purchase was fraud. Wants refund. Tracking confirmed delivered W/pic of package.

This buyer is claiming a fraudulent purchase was made on his gift card. He wants a refund. He claims he does not have the item to return, yet tracking said it was delivered, with a picture of the package, by the front door. He filed this claim throug...

Delay with FED EX Billing for shipping?

I'm being charged for shipping in my available funds for items that shipped 11 days ago. When shipping Fed Ex, dose this always happen. I had 290.00 littlety dissappear just now. PLEASE HELP

Shipping Time to Australia Via USPS Priority?

I recently received an order from a buyer in Australia. I haven't shipped anything Internationally for quite a while due to all of the extremely lengthy delays due to the COVID-19 virus. Has anyone shipped a package via USPS Priority Mail to Australi...

Resolved! Hoping for an eventual return of USPS sorting machines

With President Donald Trump finally gone, My hope is that President Joe Biden will tackle our huge issue to undo the damage when a good chunk of the Postal Service's sorting machines was halted. I feel having this vital service is one of the major li...

Confusion on seller protection in managed payments

Quick background. I am not a business or top rated seller....I am an individual who has bought and sold items on and off for over 20 years on eBay. It has always been a hobby for me....I have enjoyed the people I have met and had fun selling to offse...