Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

"Something went wrong and we were not able to generate the label" trying to print UPS or FEDEX Label

I normally ship via USPS and need to ship one of my packages via UPS or FED EX. I enter the dimensions and weight and keep getting this error message..."Something went wrong and we were not able to generate the label.". What am I doing WRONG?

"Something went wrong and we were not able to generate the label" error message

Hi, I am trying to print a postage label for an item. I keep getting the error message: "Something went wrong and we were not able to generate the label." I have tried continually clicking the purchase link but it is not working. I have completely lo...

Resolved! Did not receive a refund after cancelling order

Hi, I was wondering if anyone has any advice for me?I recently cancelled an order and eBay says that the cancellation is pending. But, when I go to view the cancellation details, it tells me that the seller cancelled the order and gives me two option...

Shipping

I just read the updated holiday shipping information. It is based on the package scanning dates. The whole problem is that USPS is NOT scanning the packages!!! I have several packages that I have sent that the local post office scanned but the large ...

GOOD NEWS (missing packages)

When a buyer makes an “item not received” requestEBAY finally realized there is a huge problem with shipping delays (changed policy to protect SELLERS). See policy below: A buyer can only open an “item not received” request after the estimated delive...

Combining Items into one shipment.

Hi,I just had a customer buy two items separately. Individually they are over 3 dollars shipping each. Which means they paid 6 in all. I figured out that I could group the two items in a shipment together and the shipment is half the price of shippin...

Void a shipping label.

Hi, I voided a shipping label yesterday, I checked the Managed Shipping Labels screen today and it still says void requested, how long does usually it take? Thanks,

Buyer did not claim (pick up) the shipment,it is returned to me,I paid the shipping back.Now what?

Hello. I offered free shipping for my item.It was sold and shipped to Portugal.On the tracking I see that it was there 14 days and then returned to me.When I received it,I had to pay for return shipping. The sticker says (reason for return):"Objeto n...

Didn’t receive order

I ordered some envelopes from a seller an the order went to New York an I live in Philadelphia the seller will not send me back my money or send me another order

Resolved! How to buy my own return shipping label for buyer

Reason don't want to just send them ebays return label is because buyer purchased 2 items, gave her combined shipping rate, cost was $7.33 Usps priority mail. She wants to return only one item claiming something is wrong with it. If send her ebays la...

SHIPPING

I printed my label THEN realized I had used the wrong weight and dimensions. Can I correct this?

ebay close a return case after i provided the track number !

hi i bought a vintage perfume from a seller and once i received it it wasn't as describe and was newest edition . the seller refused to refund me even i didn't open the perfume just read the batch code of it , so i opened a case and everything and it...

Seller not known at the address when trying to return an item.

I received a Dyson hair dryer that was a Christmas present for my wife I checked the serial numbers and the dryer number didn't match that on the box and Guarantee. The seller accepted there was a problem and suggested I needed to wait for a returns ...

eBay's "Breaking Records ..." thread ...

I missed the part in eBay's latest announcement about them not adjusting for shipping delays caused by Covid-19 and doing nothing about adjusting Buyer expectations for on time delivery ... they were to push Estimated deliveries out by at least 7 day...

USPS can't deliver ebay shipments on time because...

USPS can't deliver your packages because they are too busy delivering Amazon packages for pennies per box. They are even out this Sunday morning making sure Amazon customers get their orders quickly.