Shipping

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Refunds

Can anyone help me please, I sold an item on ebay and the buyer requested a refund! I'm happy to do the refund but the funds they paid me with on paypal are pending they're not on hold they're pending. Now i dont want to refund the buyer if I dont ge...

Return address outside US

I purchased an item shipped from NJ, item did not fit wanted to return the item and the return address is Pinghu, Longgang District. This made me mad. How do I get Ebay to respond to this problem.

Buyer opened case for arrived damaged but did not provide any information or pictures of the damage.

A buyer just opened a Arrived damage case with "one is broken!" without contacting me first, no pictures or any additional information, I request to please upload pictures of the damage item and damage package but no reply at all from this buyer. The...

How Do I fix Getting Charged Twice For Same Label With Paypal

This was the first time this has ever happened to me. Just wondering what to do about it after looking all over the place. Some I found had the problem but never a remedy was posted after. Definitely would like to know for future reference.Yesterday ...

return to sender with ebay international standard delivery?

I used ebay international standard delivery for a shipment to Brazil. This is where I ship it to ebay's warehouse in KY and they forward it to Brazil. The buyer refused the package and it is being returned I am assuming to ebay's warehouse in KY. Wil...

Is a damaged box alone enough to warrant a refund?

I shipped out a graphics card recently and the buyer has said that the box was damaged, which it was slightly squashed in some places but nothing to drastic. Anyways he says he wont be able to test if the card actually works for a month, so he wants ...

Global Shipping Program Blocking Seller Payments from International Buyers?

In the past two weeks, two of our international buyers (UK and New Zealand) have reported that they get an error during check-out indicating that we do not ship to their country and that eBay wants us to send them an invoice. They are suggesting that...

When buying shipping labels the page is defaulting to Priority Mail

When I go to buy a shipping label Priority is always pre-selected no matter what postage I specified in the listing. Meaning that myself and others will inevitably make the mistake of selecting the wrong shipping method when just about everything I s...

Resolved! Problem with purchasing shipping label

I have been attempting to purchase a shipping label (USPS 1st Class), but when I press "purchase", nothing happens. While awaiting a call back from eBay, thought I'd check with the community. I use managed payments. Tried to purchase through both Pay...

When does return shipping label officially get charged?

Is a USPS return shipping label charged to my monthly invoice or taken immediately out of my available funds? Also, is a USPS return label only charged when USPS scans it or when the buyer prints it out at home?

Buyer Seeking Return

I do not sell many items so I am not familiar with all the rules. I recently sold an item that was adequately wrapped for shipping. The buyer claims the items broke during shipping so they filed a return request for "item not as described." The buyer...

eBay Shipping Supplies Coupon

Good evening,I’ve had a Starter Store for the last four months but I have not received the eBay shipping supplies coupon for this quarter. I’ve already checked under Subscriber Discounts and it shows zero. How can I get the coupon? It would certainly...

FEDEX surprise shipping charges when item is packed at FEDEX

I sold an item and the eBay shipping tool calculated $17 as the shipping charge for the buyer. As it was an unusual item, I took it to my local FEDEX store and paid about $25 to have them pack it because I wanted to see that it got to the buyer in go...

Deezer Hifi 6 Monts . maros5147

Сheated. The subscription was for 6 months and it worked 3. Ebay does nothing. Covers scammers. The buyer has no way to complain about the seller if he has deleted the account. Here is the one from whom I bought the goodsmaros5147.

received wrong item

I received the wrong item and want to get the seller to send it again. I dont want to have to pay to send it back! I sent a message to the seller but just received an email that said, "Kind Regards"!! What to do now?