Shipping

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EBAY GLOBAL SHIPPING FAILED TO DELIVER PACKAGE TO CUSTOMER IN JAPAN - ORDER # 12-05477-33589

Per EBAY Global shipping directives, we sent the shipment to 1850 Airport Exchange Blvd #200, Erlanger, KY f1025 on July 29, 2020 Ref: OREUSA3511176629JP by USPS First Class. Ebay Global Shipping did not send to customer. So customer complained to Eb...

FedEx SmartPost Lost Package

Hi, I am - quite frankly - at the end of my rope, and desperately need advice on how to proceed. I will try to make this brief.On October 8th I sold an item to a buyer, purchased SmartPost shipping (which I will NOT be doing again), and FedEx claims ...

How do I process a claim for a damaged item I sent with USPS

Seller marked item shipped but does not intend to ship item

I have a question about what to do if after a purchase has been made, payment sent and seller makes status “shipped”, the seller informs buyer that they made a mistake and will not be sending the item. Do I need to wait until after the expected deliv...

Should I close this return request yet?

I received a different model of an item from a seller in china and after sending pics and many messages the seller offered to refund 50% and keep it. They said the refund would be processed within 48 hours but it was now the 30th day of my MBG clock....

Ebay sides with shady buyer AGAIN!!! Sellers beware!!!

This buyer claims the item was damaged by USPS after taking a full 2 weeks to pay after an unpaid case was opened, obviously buyers remorse, see attached pictures for a complete joke that the buyer uploaded claiming the package was damaged. This buye...

Shipping an empty 5 gallon bucket

Hello, I am relatively new to selling on ebay, at least in bulk. I have some 5 gallon buckets I thought I would put up for sale but Im confused: Similar listings online average somewhere around 13-16 dollars with free shipping. Some offer ~$8 shippin...

First class mail letter 5.95 why

So I got a letter in the mail it says FCM letter the cost shows 5.95 and it has like a bar code type thing. Any idea what kind of service this is and why it was so much for a letter rate?

Postage rates up - USPS paying for election ballots by increasing commercial rates "temporarily"

If you haven't noticed, our postage costs have just gone through the roof "temporarily" according to USPS. They are quoting all sorts of reasons for raising rates from October 18 (today) through December 27 2020, so all your holiday shipping costs ar...

Radio shipped as Media Mail

Can a object with "sound recording" on them be shipped media mail. For instance the object has memory and has songs on them.. Radio (with memory), laptops, PC, hard drives, Ipod, etc..?USPS states that sound recording qualify as media mail but doesn'...

Seller found an issue with product that says shipped now wants more money

Seller found an issue with an entire batch of the product I ordered. It says free shipping and I already paid for the item and was told it shipped a week ago but just got another message from the seller asking for $20 extra shipping to ship it from a...

refund requested, item not shipped, case closed in seller's favor - then buyer refunded.

Hi, I had a buyer request a refund for not as described. after not responding to my requests for more information to help understand what the problem was, i decided to just go ahead and approve the refund and sent the shipping label. the case was clo...

Refund

It has been more than a month(34 days) since the seller refunded. How long do i have to wait, there is no reply from ebay customer service. It will be good if ebay has a service where i can contact customer service directly...Still waiting for help.H...

Shipping label error: does not appear under Manage Shipping Labels. How to void?

I went to purchase a label this morning and got an error message when I was taken from Paypal back to eBay. I figured it did not go through, and in fact, there was no delivery confirmation attached to the order. So I purchased a second label that did...

How do I get in contact with someone on eBay

I just had a seller ship my package to my address, not the one I gave him. I can't figure out how I can even get in touch with someone from eBay anymore. Can you no longer call them?