Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

International shipping from China

I have ordered small inexpensive items from China for years, Never anything that I needed quickly and I don't buy electronic items due to quality issues. This was the longest I've ever had to wait for my purchases to arrive. I ordered in mid October....

Seller can't buy return shipping label from eBay

Seller (me) got a return request on 1/1/2021. Since listing had "free returns" -accepted. This happened before and didn't cause much pain.But this time there was no "buy label from eBay" option. Called eBay twice but the only suggestion they had is t...

Increase in USPS rates

It is with great pleasure that we will be paying a higher fee for USPSpostal service effective 1/27/21. With the outstanding service the USPShas been providing to us it is well deserved. SARCASM!

eBay facilitates savvy buyers to cheat

This is the other side to the coin of the previous buyer's complaint. I sold an item to a woman and it was lost by the post office. Just before the 30 days expired for her to request a refund I contacted her to tell her that the time was almost up an...

Shipped package with no movement for 2 weeks. How do I file an insurance claim?

Shipped package with no movement for 2 weeks. How do I file an insurance claim? I saw that USPS Priority labels purchased via eBay include $50 or $100 worth of insurance. Can I file it through eBay? Any tips or tricks? I Googled it but any links with...

Anyone have trouble shipping to this address?

I just had a German buyer purchase an item of mine and she has given the above noted address which is shown on Google as some type of warehouse which (at least by the address) could be connected to a hacking ring. Anyone have any issues with this add...

Problems with shipping media mail

I sold a book of first day covers and listed media mail as an option. It has more than 6 pages and the buyer choose media mail which came up as an option when I listed the item but now I can't print a label using media mail. Help, can you still print...

This board is cesored - just so you know

A couple hours ago I posted a discussion opening about a problem I had with a buyer on eBay and the policy about returns and appealing a refund decision. In that message I pointed out discrepancies where eBay falls short of protecting it sellers. App...

Can a buyer reopen a returns case?

I sell my used gear on Ebay.Sold some clothing, buyer wants to return as he believes they are fake (they aren't). I've sold the same item with no complaints. My listing states I do not accept returns. He has stated under his reason "just didn't like ...

Buyer stated item was not as described or shown in photos!

I recently had a customer initiate a return for a pc gaming mouse pad. The customer stated the item was not as described or shown in photos. First the easiest to debunk was the photos. The photos for the listing were of that exact item. I only had 1 ...

Resolved! How do you void an eBay International Standard Delivery label?

Dumb not paying attention question for the day. I just had a buyer pay for an item. I wasn't paying attention and just shipped it as usual. The buyer opted for my standard First Class International label (all I offered other than Priority) and the bu...

USPS Parcel Select Ground

Appears that ebay no longer offers this as a shipping option, when you go to purchase/print mailing labels. Per customer service, ebay decided that this shipping method is no longer reliable.

Resolved! Do I as buyer have to pay to return SNAD that was also damaged

Bought a shaving strop advertised as 19” that came with a bonus straight shaving razor. usable part of strop is 12”. Cheap razor arrived with cracked plastic handle. sent note to seller immediately with 2 pics. No answer after 3 days. Left negative...

GSP:s strange "import charge" within EU countries

I recently in good time before new year (brexit), bought an item from Ebay.uk shipped with GSP. Since october I've purchased four other items from Ebay.uk shipped with GSP shipping without any problems and had no problems with the shipping cost using...

False return accepted

my account page shows I accepted a return when I didn't and am disputing the return request. What do I do now? I reported the buyer as I believe he is trying to replace some of the baseball cards with less quality cards. His request was not as descri...