Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Ebay buyer claimed I sent damaged item but I prove him wrong, files a chargeback with credit card..

I will try and be as detailed as possible. I had a Shiny Charizard V (honestly really good condition) listed for $125. An offer came in saying " I don’t know what the back is but both top/bottom and left/right look 40/60 off centered in your picture....

Exception: Undeliverable

Hello greetings from Greece,i hope you are alright,I am facing these problem,the seller is away for holiday,should i worry about my parcel?Will i receive it?And if not will i take my money back?Totally i will loose money at exchange pounds to euro fr...

Lost Priority Mail

priority mail insurance claim included with ebay shipping. Item is lost how do I file a claim through ebay?

Resolved! How is it possible to speak to an eBay Customer Service person in the United States

BUT HOW DO YOU REACH A CUSTOMER SERVICE PERSON IN THE UNITED STATES?Shipping delays in the US are to an extreme. Even getting a package scanned at the post office was a problem in the US when you leave packages at the USPS drop box inside the post of...

Rude seller didn't give me a full refund after canceling my order.

I order an item on ebay for $15 plus $5 shipping and the item was supposed to be sent by a certain date but the tracking never updated. I messaged him and no reply, a few days later I messaged him again and no reply, and then I messaged him once agai...

Big red dots and flaws with ebay USPS mailing

To be honest I am fed up with ebay blaming me for late shipping when it all falls on the USPS. I took packages to the post office on 12-10 and I usually wait and get a receipt. But it was very cold and the line went half way down the block so I went ...

Buyer Holding Out for Free Item

Hey Everyone,I've got a buyer that filed a return on a game disk that he claims has scratches so bad it won't play.The disk was brand new, never used, mirror finish.I call **bleep**, but what can you do ?Anyhow, eBay sent him a return shipping label ...

Post Office Scans Package

Ebay Holds My Payment. Im a new seller. Package was shipped scanned at post office. shipped 20 minutes from here 9 days later still shows not delivered. Does post office always scanned package. Will I still get my money. This was expensive Jewelry.

Usps insurance claim question..

Okay I have a question. If i ship an item to the buyer and it doesn't make it for whatever reason after over a month so you refund the buyer and file a claim with the USPS, The USPS pays out the claim and all of the sudden weeks later the item actual...

OMG...Dropped off 5 pkgs at PO and they got scanned as delivered at the PO that I dropped off at!

OMG... So I dropped off 5 packages at the PO - (PO prefers people that use a click & ship option to drop them in the bin) and they were scanned as accepted @ 12:30PM then DELIVERED INDIVIDUAL PICKED UP AT PO @ 2:30PM at the same PO that I dropped off...

Issus with post ofice

Good day fellow E -bayers. I am so disgusted with the multiple issues I am encountering lately with the Post Office. Parcels not arriving or arriving late or tracking s not uploading on time or damaged goods. Some have giving me negative reviews whic...

Purchase hasn't arrived

My item shows a tracking number on Dec 16 and nothing new since then. I really want the item but don't want to wait too long to start a refund process if necessary. I have contacted the seller twice and have been told they have done everything accord...

Lost "Top Seller" rank due to USPS delays

Anyone else seeing this? Our seller metrics have taken a lot of "late shipment" hits because of the holiday / Covid related USPS delays. We lost our Top Seller ranking because of it. Does anyone know if this can be appealed? Seems kind of rough to ho...

I can't make refund request

I tried to make a refund request through "cantact seller"->Select a topic of "I received an item that wasn't as described"->"Just request a refund".but I the next page (server 66.211.185.105) is not responding.

Insane USPS delays?

None of our packages--except for ONE--that were shipped USPS from last week have received a tracking update. All of them are stuck at "Label Created" from Dec. 1 onward. The one that did update just updated this morning. Is anyone else experiencing t...