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Forum Posts
Seller Protections are in place for shipping delays.
The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...
How long before return expires
A buyer opened a return but then decided to keep the item. I asked them to close the return, but they haven't done it. How long before this open return would be closed by ebay so that my money is no longer on hold? Thanks.
Combine shipping not working
I have a buyer who bought three items and for two days I've tried to combine purchases to reduce the shipping cost. I keep getting an error message that Ebay's server is down. Is there another way to do this?
Refresh my memory about last holiday season return policy
Was it on eBay (or somewhere else) that last holiday season all sellers were forced to accept returns for like 60 days? I remember reading something like any purchase made on Black Friday or after automatically was eligible for returns up until Janua...
eBay money-back guarantee sucks
“Guarantee requires action within 30 days. If you buy a Christmas present prior to November 26, eBay will accept no claim even on clearly fraudulent sales. I bought two Apple AirPod Pros sold as “brand new.” Both AirPods were defective. Apple advised...
Fedex Backdates Delivery?
Has anyone experienced this scenario before with Fedex backdating deliveries? I shipped Fedex through Ebay with a delivery date of 12/10. On the 10th, the Fedex tracking shows out for delivery, but never updates delivered. The buyer puts in a claim i...
USPS package damaged upon arrival to global shipping hub
My customer opened a case due to their package not arriving through the global shipping program, it indicated that the item was prohibited. The global shipping specialist emailed to say (after I had to reach out through ebay's customer service rep) t...
Never received an item
I never received a order that says it was delivered!
Help COURT ACTION!!!!!
I bought some chandeliers and the seller accepted returns. When I wanted to return them the seller refused the return, the case was won in my favour.I ended up being refunded and keeping the items. Seller issued a civil claims against me and today we...
Negative Feedback Shipping Delay
I am **bleep** as hell but not surprised. Ebays promise to remove negative feedback for transit delays from COVID (if tracking shows seller mailed it on time) are NOT being removed! The package was scanned in at USPS within 6 hours of purchase. Excel...
How to re-use an ESUS number (ebay Internatation Standard Delivery)
long story short the package sent to ebays ISD Center in NJ did not make it, was returned before getting to ebay ... how can I resend package without having to buy another International label ... ebay never got the item so it technically the ESUS lab...
International Customers Asking About Cheaper Shipping, Would a Padded Envelope Be Cheaper?
Hi so recently started selling and have been using small boxes to send all my items, which have worked out well domestically, however the shipping for them internationally sometimes is more costly than the item itself, and I have heard from some peop...
"Mark as Shipped" Gone 3 Days After Buyer Paid-Now What?
Buyer paid for her item Saturday night, after mail had gone. Sunday & Monday were "no mail" days. Today it goes to the mailbox, I come in to mark it as shipped & that choice has left the drop down choices! Betting eBay is mad at me now. What the blaz...
Resolved! Ebays close Item Not Delivered Case in buyer's favor too fast!
Hi, I am a Canadian seller. November 25 I sold expensive Lladro figurine to the buyer in NY. Item ID 264943291980. Estimated delivery 11-16 business days. Shipped Nov 26 . December 8 buyer asks where's the item stating that tracking number "is not be...
Resolved! Adjusting Handling Time During Shipping Delays
Does it do any good to edit all your items to increase handling time, to say 20 days, to help with the current shipping delays? Or does it just switch once the item is sold, shipped and received its first scan to change EDD to 2-3 days for priority a...
USPS Shipping Rates
Anybody heard about a change in USPS shipping rates. There was a temporary increase during the holiday season. Are they going back?
