Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to re-use an ESUS number (ebay Internatation Standard Delivery)

long story short the package sent to ebays ISD Center in NJ did not make it, was returned before getting to ebay ... how can I resend package without having to buy another International label ... ebay never got the item so it technically the ESUS lab...

International Customers Asking About Cheaper Shipping, Would a Padded Envelope Be Cheaper?

Hi so recently started selling and have been using small boxes to send all my items, which have worked out well domestically, however the shipping for them internationally sometimes is more costly than the item itself, and I have heard from some peop...

"Mark as Shipped" Gone 3 Days After Buyer Paid-Now What?

Buyer paid for her item Saturday night, after mail had gone. Sunday & Monday were "no mail" days. Today it goes to the mailbox, I come in to mark it as shipped & that choice has left the drop down choices! Betting eBay is mad at me now. What the blaz...

Resolved! Ebays close Item Not Delivered Case in buyer's favor too fast!

Hi, I am a Canadian seller. November 25 I sold expensive Lladro figurine to the buyer in NY. Item ID 264943291980. Estimated delivery 11-16 business days. Shipped Nov 26 . December 8 buyer asks where's the item stating that tracking number "is not be...

Resolved! Adjusting Handling Time During Shipping Delays

Does it do any good to edit all your items to increase handling time, to say 20 days, to help with the current shipping delays? Or does it just switch once the item is sold, shipped and received its first scan to change EDD to 2-3 days for priority a...

USPS Shipping Rates

Anybody heard about a change in USPS shipping rates. There was a temporary increase during the holiday season. Are they going back?

request a refund link on ebay don't work

under select a topic > I received an item that wasn't as described ... "request a refund" link on ebay don't work

Shipping Label Options

Is anyone else having issues with not having the option to print a Parcel Select shipping label? I'm only shown the Priority and more expensive options in my "Print your shipping label" drop down menu. The buyer chose and paid for Parcel Select. I ca...

I did not request Priority Mail, but that is the only shipping label I am offered

I requested USPS ground shipping for a small, but heavy box. Ebay seems to only want to print me a Priority Shipping label. I am including a screenshot. (Buyer removed for privacy.) You can see USPS parcel was specified, but the only USPS services li...

International bidder

I have set my shipping preferences as US only, will not ship international. What happens if an international bidder wins my auction?

Buyer requested a refund when the item is still in transit

So a buyer just recently filed a refund on one of the item because the item did not arrive and it did not meet any expected delivery day. USPS has been super slow with mails since last month. However, all my items still arrive after 2 weeks, except f...

Resolved! OVERCHARGE for 'first class package' labels using Ebay Inc Shipping

Most of what I ship is 4 oz via first class package mail. It varies from 2.74 to 3.18 depending on which of the 9 zones it's going to. In December, I mailed a 4-0z, first class package to a customer and it cost $3.30. Tonight, I created another label...

An item shipped by UPS was accidentally shipped to a wrong address

Hello! I am a disable person who had an item shipped to an old Post Office address. I had given the Item to be shipped to the United State Post Office P.O. Box 17333 Long Beach Post Office, 90807. I accidentally shipped to an old Postal Address. The ...

why is ebay sending charges to my charge card instead of to paypal

ebay is now charging my charge card instead of paypal. what is going on?

Resolved! Buyer wants partial shipping refund after purchase

We have a buyer who just purchased 2 orders of the same item. For multiple items, we charge a small add-on fee to defray any increase in shipping cost and also for extra handling materials. The buyer is aware of the total prior to purchase. This buye...