Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Economy International postage (from UK to Chile): It is a safe way to send items (like books)?

Hello, I write from Chile. One question: Is Economy postage (from UK to Chile, South America) safe as a shipping method? Do you know what the approximate fees for a book are? I would like to buy books. Only once did I buy before, late last year, and ...

USPS Back to Christmas Service Levels - Time to Insitutute Real Seller Protections

USPS service, due to a combination of a continuing holiday hangover and winter weather, seems to be back to December service levels. Which is to say, almost none - significant delays on almost all items, items stuck at distribution hubs, first-in las...

Charges for Shipping Labels Reverting to PayPal

Just an FYI - my payment source for shipping labels has switched to PayPal a few times today. Not the end of the world, but a bit of an annoyance. I I have plenty of money in my available funds - no issue there. I have my PayPal account linked to my ...

USPS first class package option gone

Since yesterday I no longer have the option for USPS First Class Package only options are priority and Fedex. I have it set to 4 oz so the weight is not the reason. Any ideas? Thank you

What happened to SIMPLE shipping?

In the last few days, whenever I list a new item, instead of just filling in the box with the shipping cost, I am confronted with a list of 100 or so "shipping policies" which is an opportunity to select from a wide variety of alternatives, but the t...

wondering about refunds

I sell a lot of inexpensive items that are not profitable if I add tracking. I simply put them in an envelope and mail them for $.55. I'm 70 and in my whole life I doubt I've had a handful of letters get lost in the mail but now I'm selling, I've had...

Ebay Standard Envelope

I'll have to give EBAY credit on this new shipping option. It has made a world of difference on selling low dollar trading cards. I use a standard envelope, top loader, penny sleeve & secure the card so it doesn't come out. I will not ship a card, vi...

Global Shipping Program

I was in middle of a claim filed against me for a return. I had no problem with the return till i tried to get a return label i thought would be provided through Ebay and sale. No such thing. In the claim an option was Unable to buy label. i click on...

Listed as "free shipping" now seller added freight to invoice.

I bid on an item and won. Great, kinda. This item had "Free shipping" in the main ad, and "Free shipping" in the details portion. When they sent the invoice for the item, they tacked on freight that was more that I was paying for the item. I've tried...

Seller closed my return and the Item is not as described and had a scratch on the lens!

I do not know what to do as the return was closed by the buyer. The item is not as described and literally has a scratch on the lens!! What do I do where do I go to contact someone??

Money on hold in managed payments

Buyer claims they didnt receive item but tracking says delivered and ebay is holding my funds. what do i do?

Shipping Return Nightmare

Ebay Full Refund, No Return , No seller protection PolicyClaim was filed for a return From a shipment through the global shipping programI had no problem with the return, even though it was a false claim, until i tried to purchase a return shipping l...

False nondelivery claims

Is this a routine thing? I am a small seller but in the last 2 months I have had 2 nondelivery claims. I have tracking on delivery and both claims were dropped or denied by ebay after confirming delivery via USPS tracking. That is all well and good. ...

Let's eBay, a platform take the well being of the Earth serious than everyone else !

It's all about how eBay should do shipping ! I believe now is the time to think about get the proper shipping mechanism throughout the community which reduces the carbon footprint and plastics when shipping. I hope we should upgrade eBay as the best ...

I got the wrong product

Hi, I made an order for an item. Iphone xs and it was sent with usps priority mail with its label but it arrived in a fedex package so when I uncovered the package I had clothes. What can I do in that case?