Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer Does Best Offer - We Accept -When Buyer Pays, they Send Note to Send to Someone Else?

We accepted a Best offer after 2 emails back and forth. Buyer never mentioned or asked us to ship this to someone other them. We get the order, Shipping Address is their address but a Buyer NOTE stating to ship across the US to CA and an address not ...

Resolved! Item delivered buyer opened claim for item not received

I have tracking showing delivered to the front desk or mailroom, but the buyer opened a claim. Should I eat this and just refund or will eBay look at it and find in my favor. It was shipped to the correct address and said I had seller protection. Tha...

where/how do I generate a USPS scan form?

I have searched through messages and all over the website and cannot find how to print a scan form. I don't see any links, tabs, or anything. The only place I see it mentioned is on the page that shows benefits of printing labels on ebay and it's lis...

Package says "Delivered", No Package. 30 Complaints Recently on the Seller.

I am unsure of what to do, as I have a package that is labeled as "Delivered" (FedEx); however, there was no package delivered. The seller I bought from has about 30 recent negative feedback (all sales within the last month) all saying 'scam' or 'nev...

Canadian buyer opening a DNR case and being refunded only after 1 business day

I just have a quick question. With shipping times being crazy right now, I have already had about 3 DNR cases opened because of USPS being very slow and overloaded right now. I know buyers are getting frustrated and i am too but it is out of my contr...

A purchase I didn't purchase

I have an item that I did not(at least intentionally) purchase. I get offers all the time and unless I somehow managed to click all the right boxes to complete a purchase while phone was in my pocket, I did not intentionally purchase this item. I can...

Another shipping dilema. Buyer will not schedule delivery with USPS

This has been the season for shipping problems for sure! I have another new situations for me.....I sent an item priority mail which arrived in decent time to the buyer. The delivery scan on 12/23 said "no secure location available" and it was taken ...

Buyers who ship international for you when you don't and break it...

I'm sure I'll end up eating all this as it's the ebay way but I sold a refurbished laptop and 3 weeks later they filed a return saying the mouse key is stuck, in the pic they sent it's visibly smashed down. They go on to tell me they haven't had it 3...

Strange package from BFE

Strange package from BFE I received a strange package from BFE with a little plastic micro SD card holder don’t know why I got it don’t know where it came from don’t know how they got my information it needs to stop

Buyer refused package that arrived after Christmas

The buyer refused package that arrived after Christmas because they no longer wanted it. Purchased on the 15th, mailed on the 15th it was never going to get there by Christmas in these USPS times. Package was refused delivery on the 30th. When the pa...

USPS Major Delivery Issues to Customers.

Hi,I am sure my fellow Ebayer’s are having major delivery problems with USPS even with Priority Mail. Packages bought from Mid December are not even being delivered to the customer. Tracking says in transit. Customers are opening cases as they should...

Resolved! New Jersey Use Tax on ebay Postage

Hi, I am a seller in New Jersey and I wanted to know if I owe Use Tax on USPS Postage purchased through eBay. I can't find a definitive answer, so any information would be much appreciated. Thank you.

Ask for money for improved shipping

I usually send via ordinary shipping, but in some ocasions there's a big order with ordinary shipping. In those cases I usually send via another improved and more costly method with tracking so I don't have to deal with lost packets, with no addition...

Possibly a new scam (buyer claiming item sent to wrong address)?

So this seems pretty odd. Buyer claims item was sent to wrong address (i.e. not that they received the wrong item, which I messed up once or twice). FedEx tracking says it hasn't been delivered yet. I asked them to confirm the address and they won't ...

Refused a SpeedPAK

Hi, I ordered a device from China. It came later than all estimated delivery dates. I refused the package when USPS arrived at my door. I know you may say that was the wrong thing to do. Maybe it was. But my question is:Will it ever get back to its o...