Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! False not as described claim someone please help

Hi, Im having a problem and just cannot find a way to talk to ebay cs. I had a buyer file a false not as described claim. Buyer stated that he recieved a gray item instead of black. The item he received was the item pictured, a grey armrest for a mus...

Rats I goofed up

Has anyone ever made a cringe fest mistake in their listing? In my case I made a mistake by using free shipping. Really stupid error and I could kick myself! The item is kind of big and weighs 12 lbs. W shipping, fees and box and wrapping etc Ill be ...

Give in to the buyer or call ebay?

Hey guys, so I recently sold some shoes that were brand new from the Nike SNKRS app. Well I sold it for the price that I wanted and now the buyer wants to return it even though I said no returns. Also before the buyer bought the item, they did messag...

Does calculated shipping not work on listings with variants?

Customers and I kept getting $1 calculated shipping on this listing: https://www.ebay.com/itm/233889776639When I go to revise it, it says it should be $4-4.45, not $1 for calculated shipping. I changed it to flat instead of calculated, but why did th...

New seller with free shipping question

I live in the Chicago area and want to start selling some items. I've noticed that shipping has really gone up in the past 2 years and do not want to offer free shipping because I don't want someone from the West coast buying something and really get...

Very Dissatisfied with updated Ebay policies

Ebay has lost it's customer focus --- I purchased a Burberry coat from a European seller in mid December -The seller's item did not arrive in January - I opened a claim with eBay --- the claim report indicated that ebay would respond in two weeks - -...

Reopen request or order

How do I reopen a request or order? The item no; order no and seller has vanished. I can't find any info through the resolution center. In my account, the order still shows up Jaco

Ebay payouts

I am still trying to figure out the new payout system. I was required to change to the managed payment and give my bank account info. Seems like all my funds from buyers are in limbo and taking a long time to clear. Nothing has gone to my bank accoun...

Shipping to a questionable address.

I had a buyer purchase an item today, and then send a message afterwards with a different shipping address. I messaged them back and explained that sellers cannot ship to another address as it will void our seller protection. However, a google search...

Charged second fee for eBay Delivery Services!

Greetings--I just read of this happening to someone else but thought it would be worth commenting. I sent a package to England using the new eBay Delivery Services option, and I paid $21 for it. That was the cheapest option, and I figured I would try...

Shipping to EU without UK?

Hello everyone,I want to sell an item and ship it only to EU countries. The options to choose from are:1. EU + UK2. Europe + UK3. WorldwideI do not want to ship to UK because according to friends there the postal services are a complete mess at the m...

Israel Postage

Ebay postage is not allowing me to create a shipping label to a buyer in Israel saying "Something went wrong and we were not able to generate the label." There aren't any details and I'm trying to recall if USPS doesn't ship to Israel or something?

Seller Cancel help

I sold an item and the buyer paid a day later, and now they messaged me asking me to cancel. I can't find any clear answer on whether or not I have to cancel. On the posting I said I had a no return policy if that helps, and the item will have signat...

Resolved! had claim payment put on hold then Refunded money taken from bank payout is negitive

So I had a claim for a custom piece that was taking me longer to make than my handling time to ship. I had a claim opened and funds were put on hold. I then refunded him so part of the refund was taken from my bank the other part from my funds. On th...

Resolved! Buyer leaves false feedback after forcing return of "not working" product because it doesn't work

What am I supposed to do in a situation like this? I sold an untested Playstation controller, stating clearly that it is UNTESTED, and is "for parts, not working". The "condition" was likewise set as "for parts, not working". The buyer gets the contr...