Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyers Tying Up Payouts with Unwarranted Opening of Requests

Would it be possible to stop buyers from opening requests so soon after shipping? Economy shipping coast to coast is going to take longer than five business days in a time of pandemic lockdowns, unprecedented volume and winter weather. I've had cases...

I have two similar items with exact dimensions but calculated rates are different

Good afternoon,I have spent hours trying to figure out what is happening. I have a bunch of listing that need fixed but for the better sake of the argument I will just use 2 listing, 333869066384 and 272665671574. These two items are very similar in ...

Anybody just get this email from Ebay about the shipping labels error?

I'm curious, Ebay is just casually letting us know that it will be pulling money out of our accounts, or crediting our accounts as they see fit over the next week. IS THAT right? Is this how it is now? "Meh, we wanna take some money out your account ...

Trading Cards- Stnd Envelope and First class options giving same rates to buyer..

When listing trading cards i am offering both First Class and Standard Envelope Options for approx 2oz card (inside a toploader). Standard envelope would be about .71 and First Class roughly 3.50.....but my buyers are selecting First Class and its on...

i cant talk too real customer sevice person for ebay

i have accounts with bay but im only able too log into one . i tried chat and cant chat with anyone to solve the problem

Buyer Requests a Refund For Defective But Item IS NOT DEFECTIVE!

I am not looking for advice. Just had to vent my frustration. I sold a BRAND NEW legacy iPod and the buyer has now put in a return request. The description reads: Looks new (NO KIDDING!) Plugged it in and will not charge nor will it turn on. Attempte...

I ordered an item and it came damaged but the seller doesn't allow refunds

I ordered an item that says it was used but looks new, no damages or and works like new. It came with a dent and broken screen but the shipping box is 100% fine and the product was wrapped up nicely. I am assuming it was damaged before being shipped ...

Used Ebay Standard Delivery in lieu of Priority and got extra charged by Ebay

Has this happened to anyone yet? My buyer paid for Priority International delivery $79.70 and the shipping time was quicker with the New Ebay International Standard Delivery and cheaper ($58), so I decided to use the cheaper, faster service for my cu...

Deliveries are still running way late!!! New eBay to take action, again.

tyler@ebay, brian@ebay , sheila@ebay , Just wanted to update on you on the fact that deliveries are still running late in a number of bulk centers. The Sandston, VA is notorious for being a black hole for packages. My wife's account had a package go ...

Buyer Picking Up Item Tomorrow But No QR Code or Six Digit Code

Hello, My buyer is picking up a rather expensive item tomorrow, and he said he never received a QR code or six digit code for pickup. How am I supposed to confirm pickup?

USPS APV system

It still appears to need work. I had a Priority mail box ship out with a nutcracker that was changed to a priority flat rate envelope and also a frame in a 16" x 16" x 6" box weighing under 5 lbs changed to an 18" x 18" x 6" box weighing 8 lbs. Some ...

Re: Postmaster General Dejoy Apologizes for the USPS Mess

just for information: some sellers have gotten repayments from buyers........

Missing package

I was notified by USPS informed mail that a package was delivered however it was not in my mailbox. I reported the missing mail to both the post office and the seller.The post office called and said they did not find it and the mailman said she deliv...

Are fraudulent 'shipping' dates becoming a pandemic on EBay?

I have 3 items that I purchased where tracking information states that the package has not been delivered to the shipper, the package is stalled in shipping or there is a vague description like 'departed airport'.Is this getting to be a widespread pr...

Can't return or protest an order that doesn't show up in Purchase History

Ebay has ripped me off. I oredered a product, and it was shipped and delivered, but the merchandise is badly flawed and clearly defective. The order does not show up in my purchase history, so I can't initiate any kind of return or contact Customer S...