Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping to EU without UK?

Hello everyone,I want to sell an item and ship it only to EU countries. The options to choose from are:1. EU + UK2. Europe + UK3. WorldwideI do not want to ship to UK because according to friends there the postal services are a complete mess at the m...

Israel Postage

Ebay postage is not allowing me to create a shipping label to a buyer in Israel saying "Something went wrong and we were not able to generate the label." There aren't any details and I'm trying to recall if USPS doesn't ship to Israel or something?

Seller Cancel help

I sold an item and the buyer paid a day later, and now they messaged me asking me to cancel. I can't find any clear answer on whether or not I have to cancel. On the posting I said I had a no return policy if that helps, and the item will have signat...

Resolved! had claim payment put on hold then Refunded money taken from bank payout is negitive

So I had a claim for a custom piece that was taking me longer to make than my handling time to ship. I had a claim opened and funds were put on hold. I then refunded him so part of the refund was taken from my bank the other part from my funds. On th...

Resolved! Buyer leaves false feedback after forcing return of "not working" product because it doesn't work

What am I supposed to do in a situation like this? I sold an untested Playstation controller, stating clearly that it is UNTESTED, and is "for parts, not working". The "condition" was likewise set as "for parts, not working". The buyer gets the contr...

Sellers warranty

If a seller claims to have a guarantee. But after a year or within the guarantee. And dont want to do the right thing, you should be able to write this under feedback.BecuseFor this is no trusted seller and should warn other byers.

How Can I Order $25. Free Shipping Suppplies for my ebay store?

Where do I start? Under Manage Store? I don'tsee the link, unless I am missing it. Thanks for any help.

Why is the shipping cost no longer viewable when I 'm on the shipping page

I used to go to print shipping label and all my options would come up along with what the buyer paid for shipping. This would help me decide what shipping to go with so I could tell if I made money or lost money on shipping. Now it is no longer there...

Guaranteed Delivery date keeps changing

I had purchased an item with a "Buy It Now" on 02/15 and it had a guaranteed delivery date of 02/18. It wasn't delivered on that date and clicking on Report Late Delivery an eBay message popped up that said there was still time for delivery (although...

Covid, Xmas, Weather Disasters, The Problem With A Binary Definition Of "Lateness"

Just a rant: Okay, so I am both a buyer and a seller, and a staunch defender of both Ebay and the USPS. I've had long relationships with both, and despite having a few horror stories that would blow your mind and quite possibly infuriate you (includi...

Shipping scam - address change

Sellers beware! I see posts about this shipping scam from 2018 but I just got this a few days ago. This person who is not my buyer said that he bought my item and needs help changing his address because "his sister is ill and needs emergency surgery"...

Resolved! Shipping Delay and Item Not Received Claim

Hello - I'm looking for assistance with a shipping issue and item not received claim from the buyer. A buyer purchased an item on Jan. 31, 2021, with Priority Mail Shipping. The buyer then contacted me asking that I ship the item USPS First Class for...

Refunded accepted: "Cannot send shipping label"

I received an item damaged and proceeded to seek refund, which the seller accepted. However, they indicated "cannot send shipping label." When I contacted them, they simply asked me to purchase the shipping label and they would refund me. How do I kn...

Resolved! Best method of partial refund?

I've been messaging a buyer about a product they aren't satisfied with. They've agreed on a partial refund of just 1 item on their 2 quantity order. I've heard some sellers getting defects for doing partial refunds without proof of consent, which isn...

Resolved! Am I protected as a buyer?

Recently bought a phone that was sent water damaged. Instantly returned it. Now the seller is claiming that I'M the one that sent the damaged item and opened an ebay claim, with photos. What should I expect in this situation? Is there anything I can ...