Shipping

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SENT LOT, HALF OF IT RETURNED TO ME, OTHER HALF POOF GONE, NO EXPLANATION FROM USPS. WHAT CAN I DO?

I SOLD AND SENT A LOT IN A FLAT RATE ENVELOPE, HALF OF THE ITEMS WERE RETURNED IN A ZIPLOCK BAG WITH NO EXPLANATION. HAVE NO IDEA WHERE REST OF ITEMS ARE, BUYER HAS NEVER RECIEVED. WHAT DO IDO?

shipping 2 items in same box i cant upload same track number to 2nd item why?

Well my header states it all i used to be able ..when a buyer bought multiple items but did not do the cart thing , to print a label , then go into my solds and add same tracking number to the 2nd item . All was good. What changed ? I cant do that no...

Error: Something went wrong and we were not able to generate the label.

Got this error when I was trying to purchase a USPS label. I discovered it was an address problem. I clicked edit under the senders address and the state was missing, it was listed in the city box. Once I entered the state, I had no problem. Hope thi...

eBay PRESSURE the USPS for faster delivery!!!

Come on eBay. Do something. I'm a book buyer and I still haven't received items I ordered a month ago. I understand the USPS is backed up with three times the volume as Christmas. Pressure them to allow OT so eBay item can get delivered. TYVM!

Breaking any Rules?

I need to know if I am breaking any rules... Have an item that weighs 1 lb 9oz, so it obviously does not qualify for First-Class. It is going to California from the East Coast, Zone 8 2 lbs Priority is $14.90... So I made a custom box by cutting down...

Buyer says didn't receive. FedEx Tracking says delivered. What to do?

This is a first for me. Buyer says the item was never delivered. FEDex says it was delivered. How do I navigate this? Suggestions appreciated.

Package in transit for 2 month buyer won't respond to message

A package I sent was insured via shipcover, it's been transit for 2 months now so I filed an insurance claim. I called ship cover, they said they don't go buy tracking, they need buyer's message that they didn't receive the package, I can't get buyer...

Flaw in a item that was just sold

I sold a vase and went to get it to pack it up and it had 2 marks on it that were not present when I listed it. I sent the buyer a photo and a explanation of the marks because I do not feel comfortable just sending it that way. I would rather not sen...

Bug (?) whereby the buyer cannot choose correct ship to address before paying

Hi,So over the past month I have had on two occasions foreign buyers that are outside US, but their primary shipping address is in US.Case 1)I note that the buyer is located in Mexico, but has a shipping address in US, so after having issued the invo...

New shipping label page , country line of address is missing since last week!

On 3 different items when I went to copy the address I found Canada left off the address ??? It was working fine up until last week when the new improved ship your item page debuted . Makes me wonder if I sent any items out without a country line . 2...

I open case but seller does not respond in 21 days and now my case closed. How ebay will solve it?

We closed this request since there's been no activity for 21 business days. Case ID: 5242692798Seller mduncan_8 Order number: 13-05193-99437Item ID: 274392462116 My order delivered damaged/missing and i contact seller he told he is talking ebay for r...

Streamlined Returns means trouble is you ask me!

I do not understand why Ebay is so single mindedly trying to get sellers to leave! Why is it they are so single-mindedly trying to make the "Buyers experience" better at the expense of the seller! They now want a "automatic" refund system that will t...

Item never arrived after 30 days

Item never arrived seller told me wait for 20 days more, now it passed 30 days and I can not get money back from eBay?as it says in my purchase history the seller doesn't exist any more!How may I get my money back!?

Seller says item brand new received item damaged now seller will not talk to me

Hi, Not quite sure where to post this but I have a question about an item I recently purchased. I purchased a dvd movie and in the listing in conditions it says Brand New: An item that has never been opened or removed from the manufacturer’s sealing ...

What the Heck is Up With FedEX Shipping Calculations?!

OK, this is really getting me steamed. I often select FedEX as a shipping option for my buyers based upon the dimensions and weight of the parcel. When I get ready to ship, I am shocked at how cheap the shipping is sometimes. So, the customer gets to...